• How do I Report a Udemy Course Infringing my Trademark?

    UDEMY TRADEMARK POLICY

    Reporting Claims of Trademark Infringement:

    Udemy takes claims of trademark infringement seriously. Udemy’s policy is to remove content from our platform when it’s reported and found to be infringing a third-party trademark. If you’re a trademark owner or a trademark owner’s authorized representative, you may submit trademark takedown notices to Udemy. 

    For us to process your trademark claim, the written notice (the "Trademark Takedown Notice") must include the following:

    • Your complete contact information (full name, mailing address, and email or phone number);
    • The specific word, symbol, etc. for which you claim trademark rights;
    • The basis for your claim of trademark rights (such as a national or community registration), including registration number, if applicable;
    • The country or jurisdiction in which you claim trademark rights;
    • The category of goods and/or services for which you assert rights;
    • Precise location(s) in the reported course URL(s) where your registered trademark can be found; 
    • A description of how you believe this content infringes your trademark;
    • If you are not the rights holder, an explanation of your relationship to the rights holder;
    • A statement that you have a good faith belief that use of the trademark as described above in the manner complained of is not authorized by the trademark owner, its agent, or the law
    • A statement that the information in this notice is accurate, and I declare, under penalty of perjury, that I am the owner or authorized to act on behalf of the owner of a trademark that is allegedly infringed.
    • A statement that Udemy may forward my complaint, including my contact information, to the affected user.”; and
    • Your electronic signature ("/s/" followed by your full name, e.g., "/s/ Jane Doe") or physical signature.

    Please be aware that submitting a false or misleading claim of infringement could result in liability for you. Udemy reserves the right to seek damages from any party that submits a false or misleading notification of claimed trademark infringement.

    How to Submit a Trademark Takedown Notice

    To submit a Trademark Takedown Notice, please send an email to copyright@udemy.com, which includes the information outlined above.

    Repeat Infringers:

    Udemy reserves the right  to terminate an instructor’s account at any time, including when they post content in violation of the trademark rights of another from its marketplace. 

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  • Piracy Detection Program FAQ

    This article outlines Udemy’s Piracy Detection Program and includes answers to frequently asked questions we receive regarding it.

    1. What is piracy and how does it affect courses on Udemy?

    Piracy is the unauthorized or unlicensed use or reproduction  of another’s copyrighted content. In order to combat piracy, Udemy has partnered with an anti-piracy vendor, Corsearch,  to work on your behalf, by seeking instances of infringement and to have them removed from major search engines to stop traffic going forward.

    Instructors can fill out the third-party piracy reporting form that allows them to report instances of piracy.

    2. What is Udemy’s Piracy Detection Program?

    Under the Piracy Detection Program, our anti-piracy vendor monitors Google search results and known pirate websites for any piracy-related listings in the links that Google provides. When our anti-piracy vendor  finds a piracy-related link, they send a legal notice called a “takedown noticeto major search engines to stop traffic from going forward

    The Piracy Detection Program provides proactive monitoring for infringement of popular Udemy courses. In addition, we are able to provide reactive support for all other Udemy courses. If you find your content available on another platform without your permission, complete and submit our third-party piracy reporting form.

    3. Which courses are included in the Piracy Detection Program?

    Since paid courses with a high volume of traffic are more commonly targeted by pirates, the Piracy Detection Program is designed to ensure coverage globally for the courses which are exclusive to Udemy and are the highest-trafficked paid courses on Udemy. While the specific courses eligible for the program will vary over time, the program is designed to support the top 1,600  highest-trafficked paid courses on Udemy.

    4. What do I need to do to be part of the Piracy Detection Program?

    If you have agreed to Udemy’s Instructor Terms, you don’t need to take any action to be part of the program. Eligible courses will be automatically opted into the program. If one of your courses becomes eligible, we’ll send you an email letting you know which of your courses has been added to the program.

    5. If my course is eligible for the Piracy Detection Program, will I need to pay to participate? 

    The Piracy Detection Program is provided for eligible courses at no charge to instructors.

    6. If my course on Udemy is not part of the program, can I still get help with any instances of piracy that I find?

    Our anti-piracy vendor will help any instructor fight infringement, even if a particular Udemy course isn’t eligible for the Piracy Detection Program. If you find your course available on another platform without your permission, please fill out our third-party piracy reporting form. Once our anti-piracy vendor receives your complaint, they  will investigate and, if appropriate, send a takedown request to major search engines to stop traffic going forward.

    7. If I host my content on another platform, how will the anti-piracy vendor  know it’s not an infringing webpage?

    Our anti-piracy vendor performs additional manual review to avoid sending legal notices to legitimate websites. 

    Our anti-piracy vendor will also allowlist specific domains flagged by Udemy instructors to make sure that they do not file takedown requests against them. If you would like for us to allowlist a website, please let us know which website you would like for us to allowlist so we can provide this information to our anti-piracy vendor.

    8. What should I do if I find a website that offers a pirated version of my course? 

    If your course is eligible for the Piracy Detection Program, it’s possible our anti-piracy vendor has already submitted a takedown notice  to have the instances of infringement removed from major search engines to stop traffic going forward. Piracy detection scans are run on a daily or weekly basis, depending on several factors, including previous patterns of piracy. Should you find a link, however, you can bring it to our attention by filling out  our third-party piracy reporting form.

    If your course is not eligible for the Piracy Detection Program, you can also report infringing websites directly through the third-party piracy reporting form.

    9. What happens after I submit a report of piracy through the piracy reporting form?

    When you fill out the piracy reporting form, our anti-piracy vendor  sends a takedown request to remove instances of infringement from major search engines to stop traffic going forward. These requests require special handling, and are typically submitted within a week.

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  • How Does Udemy Protect my Content?

    At Udemy, we work everyday with educators like yourself, who create content for the benefit of others, so we understand how valuable your content is and are committed to helping you protect it.

    How Udemy protects your content

    Udemy employs anti-piracy technology, including encoding videos using a proprietary player and attaching a Udemy watermark to all videos. This is why, when you load a video to Udemy, there is both uploading and "processing" time, because we are encoding your videos to make them difficult to steal. We are closely working with a company that specializes in protecting content on behalf of creators. This company, Corsearch, deploys  sophisticated monitoring technology and experienced content analysts to quickly evaluate and take action on prospectively infringing links.  More information about Corsearch is available on their official website.

    With Corsearch, we are able to successfully delist more than 98% of infringing URLs.   

    For a motivated pirate, however, any content that appears on a computer screen is vulnerable to theft. This is a problem across the industry.  

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  • Can I Use Content That May Have a Copyright?

    If you think that the material that you are using might be infringing upon somebody else's idea or content, we would suggest not including it in your course. The easiest way to check whether it is ok for you to use somebody else's content in your course is to contact them directly and ask for their permission. 

    Ultimately, Udemy cannot advise on any copyright issue and takes no responsibility for the material that you place on our platform. Remember that you retain the rights to all of the content that you place on Udemy and that we are simply the platform through which you deliver that material. 
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  • How do I Report a Udemy Course Infringing my Copyright?

    UDEMY COPYRIGHT POLICY


    Reporting Claims of Copyright Infringement:
    Udemy takes claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from www.udemy.com (the "Website") infringe your copyright, you may request removal of those materials (or access to them) from the Website by submitting written notification via this form. (Please note that this form is English only.)

    In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice") must include substantially the following:

    • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
    • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
    • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Udemy to locate the material (i.e., the URL of the webpage containing the material).
    • Information reasonably sufficient to permit Udemy to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
    • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
    • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

    If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

    Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

    Counter-Notification Procedures:

    If you believe that material you posted on the Website was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a "Counter-Notice") by submitting written notification to copyright@udemy.com. Pursuant to the DMCA, the Counter-Notice must include substantially the following:

    • Your name, address, and telephone number.
    • Identification of the material that has been removed or to which access has been disabled and the location (URL) at which the material appeared before it was removed or access to it was disabled.
    • A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
    • A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which Udemy may be found, and that you will accept service of process from the person who sent us the takedown notice or an agent of such person.
    • Your physical or electronic signature.

    The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.
    Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

    Repeat Infringers:
    It is Udemy’s policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

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  • What Should I do if I Find a Course on a Pirate Site?

    This article explains what you can do if you find your course on a pirate site and wish to report it to our anti-piracy vendor.

    How Udemy protects your content

    Udemy uses a proprietary player and attaches a Udemy watermark to all course videos. This is why, when you upload a video to Udemy, there is both uploading and "processing" time, because we are encoding your videos to make them difficult to steal.

    The Piracy Detection Program

    For a motivated pirate, however, any content that appears on a computer screen is vulnerable to theft.  This is an unavoidable problem across the industry.  

    As a result, Udemy works with an anti-piracy vendor  who proactively monitors for infringements in an  effort we call our "Piracy Detection Program.” We are dedicated to protecting your content. 

    How to submit a report to our anti-piracy vendor

    In addition the proactive monitoring of the “Piracy Detection Program,” we can also help you bring down courses if you find a link you believe is infringing.  If you find any instances of infringement, you can report it directly to our piracy vendor by filling out the third-party piracy reporting form.  Upon receipt of your report, our piracy vendor will process your requests within approximately one week of submission and have the infringing links removed from major search engines to stop traffic going forward

    Still have questions?

    If you would like to follow-up on your report or have any further questions, you can email piracy@udemy.com. Corsearch will not be able to respond to inquiries about this program.

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