Personal Plan: Frequently Asked Questions

The Personal Plan subscription allows students to learn what they need, when they need it, by providing access to thousands of highly rated courses in hundreds of course topics! This article includes answers to frequently asked questions regarding the Personal Plan.

 

Please note: Currently, Personal Plan is not available to all students at this time. We are working to make the subscription available to more students. Please continue to visit the site to discover new courses and products! 

Personal Plan content and course taking questions

Billing

What’s the difference between a Personal Plan subscription and purchasing a regular Udemy Marketplace course? 

  • Personal Plan: a monthly or annual subscription with access to thousands of courses in hundreds of course topics, ranging from IT, web development, soft skills, business, marketing and design.  
  • Udemy course: by purchasing a Udemy marketplace course, you obtain lifetime access to that course alone after enrolling in it. When subscribed to Personal Plan, you will have unlimited access to the subscription’s content as long as you are paying for the subscription.

Please note: students can only enroll in one subscription program at a time (learn how to cancel or manage your Udemy subscriptions).

Which topic areas are available?

Hundreds of course topics are covered in the Personal Plan collection, ranging from IT, web development, soft skills, business, marketing and design. 

How can I enroll in the Personal Plan subscription?

Learn how to sign up for the Personal Plan subscription.

Why can’t I see the option to enroll in the Personal Plan subscription?

Currently, Personal Plan is not available to all learners at this time. But, rest assured, we are working to make the subscription available to more learners moving forward. Please continue to visit the site to discover new courses and products! 

I can see the monthly Personal Plan subscription option, but not the annual option. Why?

At this time, the annual Personal Plan subscription option is not available to all learners. But, as noted above, our team hopes to make our subscription options available to more learners moving forward.

A course I want to take isn’t available in the subscription. Can I request to have a course added to the collection?

When determining the collection’s courses, our team evaluates a number of criteria, some of which include the course rating, instructor performance and topic relevance. Although courses cannot be added to the collection by request at this time, you can purchase the course separately on Udemy and receive lifetime access to it.

If I’m a Personal Plan subscriber, can I gift a course that is currently included in the Personal Plan subscription?

No. The gifting feature is not available to Personal Plan subscribers, for courses that are included in the Personal Plan subscription. You can, however, gift other courses that are not included in the Personal Plan collection.

Can I take my Personal Plan subscription courses on the Udemy mobile app?

Yes. You can access all the courses in the Personal Plan collection on Udemy’s mobile app, after you’ve enrolled in the subscription at Udemy.com (via a desktop, laptop or mobile browser). 

Currently, however, you cannot sign up for the Personal Plan subscription on the Udemy mobile app. 

What languages are the courses taught in?

Currently, the Personal Plan subscription includes courses that are taught in English, and depending on your  location, a localized, course collection may be available. We hope to add more courses that are instructed in other languages moving forward. 

English auto-generated subtitles have been added to all non-language learning courses, and many of the collection’s courses offer subtitles in additional languages.

Will I have full lifetime access to subscription content? 

You will have unlimited access to subscription content as long as you have an active Personal Plan subscription.  If you cancel your subscription, you will have access to the subscription content until the final date of your billing period, which is posted on your Subscriptions page.

Billing

Does the subscription program come with a 30-day satisfaction guarantee? 

Since Personal Plan is a subscription product, it does not offer a 30-day satisfaction guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law. Learners who are enrolled in a subscription via a free trial, can cancel at any time during your free trial, however, without being charged.

Depending on where you're located, you may be entitled to a refund. We determine your location based on the country associated with your account. Learn more about exceptions for subscription refunds, when required by law.

How does the free trial work? 

Eligible students can try the Personal Plan subscription via the free trial to determine if it’s a good fit for their learning needs. The duration of your free trial, when it ends, and how much your subscription fee will be is posted on your Subscription’s page.

You may cancel at any time during your free trial without being charged.

After the trial ends, your trial will automatically convert to the applicable subscription fee (plus applicable transaction taxes).

  • Please note that the free trial option is not available in certain jurisdictions, and as a result, not all learners will have access to the free trial option. 
  • The free trial is only available to new subscribers. If you have previously accessed the Personal Plan, either through a free trial or paid subscription, for either the monthly or annual option, then you do not qualify.

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How and when will I be billed? 

If you signed up for the free trial, once the trial ends and converts to a subscription, you will be charged your subscription fee plus applicable transaction taxes.

  • You can view your billing date and subscription fee at any time, on your Subscriptions page.

How much is the Personal Plan subscription fee?

Udemy is piloting a Personal Plan subscription and the fee may vary, depending on several factors, including the location of your account. Udemy is a global company, and our marketing team may run various, limited-time promotions for subscriptions, which target different types of students, regions, and markets. This is part of Udemy’s ongoing effort to match students with the right learning experience, at the right fee.

How can I view applicable fees and dates of my subscription?

You can view this information on your Subscriptions page.

Where can I access a receipt or invoice for my subscription?

You can access a receipt or invoice for your subscription in your Purchase history.

How can I cancel my subscription? 

If you decide the subscription isn’t the right fit for your learning needs, you can cancel your enrollment at any time. You will have access to the subscription content until the final date of your billing period, which is posted on your Subscriptions page.

Can I switch to a different Personal Plan option while subscribed to a monthly or annual subscription?

No. Currently, it is not possible to switch from a monthly to annual Personal Plan subscription, or vice-versa, while your current subscription is active. If you wish to enrol in a different Personal Plan option, you will need to cancel your subscription (please see above), wait for the current subscription to expire, and then purchase the Personal Plan with the desired term length.

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