• How to Manage Your Udemy Subscriptions

    This article outlines how students can change or manage their subscription settings after they’ve enrolled in one of our subscription offerings. The subscription settings for any Udemy subscription can quickly be accessed via the Subscriptions page.

    How to access the Subscriptions page

    You can view your subscription information, and manage its settings, by navigating to your Subscription page. The Subscriptions page can be accessed from the drop-down menu at the top right-hand of your screen.

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    Review your subscription information and billing status

    At the Subscriptions page you can review which subscriptions you’re currently enrolled in, the next payment date and the total charge you will be billed. You can also see which payment method will be charged, and access your Payment history.

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    Updating your payment method

    If you need to update the payment method for your subscription, click Update in the Payment method section, enter the applicable information and click Save.

    How to cancel your subscription

    If you decide the subscription isn’t the right fit for your learning needs, you can cancel your enrollment at any time by clicking Cancel subscription. If you have any questions about your subscription, or if there's anything we can help you with before you cancel it, please contact Udemy Support

    If you cancel your subscription, you will have access to the subscription content until the final date of your billing period, which is posted on your Subscriptions page.

    How to cancel your free trial before being charged 

    You may cancel at any time during your free trial, without being charged. Navigate to the applicable subscription on your Subscription page and click Cancel trial.

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  • How to Sign up For a Udemy Subscription

    By signing up to a Udemy subscription, students can learn what they need, when they need it, by gaining access to numerous, high quality courses. This article outlines how you can sign up to one of Udemy’s subscriptions and begin your learning experience.

    Please note: currently, Udemy subscriptions are not available for all students at this time. But, rest assured, we are working hard to make our subscriptions available to more students moving forward!

    How to sign up for a subscription at Udemy.com

    On your Subscriptions page: you can quickly enroll in a Udemy subscription by following the steps below.

    1. Navigate to your Subscriptions page (if available in your account) to review the subscription plans you’re eligible to enrol in. The Subscriptions page can be accessed from the drop-down menu at the top right of the page.

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    2. Click on the subscription you would like to choose and complete the checkout process. You will also see the option to try the seven day, free trial (see below). 

    3. After subscribing, you can access courses available to you via the Subscriptions tab on your My Learning page.

    Via a course landing page: you can also sign up for a Udemy subscription through a course landing page, by following the steps below.

    1. If a course is included in a subscription, you will see the option to enroll in the subscription on the course landing page at Udemy.com. You will also see the option to try the seven day, free trial (see below).  Click on the option you would like to choose.

    2. Enter your payment information and complete the checkout process.

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    3. You can access that course, and others available to you, on the Subscriptions tab on your My Learning page.

    Please note: students can only enroll in one subscription program at a time (learn how to cancel or manage your Udemy subscriptions).

    Trying the free, seven day trial

    You can try subscriptions free for 7 days to determine if it’s a good fit for your learning needs, by following the steps outlined above. After 7 days, your trial will automatically convert to the applicable, monthly subscription fee (plus applicable transaction taxes). 

    Please note: the free trial is only available to new subscribers. If you have previously accessed that particular Udemy subscription, either through a free trial or paid subscription, then you do not qualify. 

    Why can’t I purchase a Udemy subscription?

    As noted above, currently, Udemy subscriptions are not available to all students at this time. Our team is working to make our subscriptions available to more students, so please continue to visit our site to find new products and updates. 

    If you’re encountering issues while attempting to make a payment for a subscription, please review How to Solve Payment Issues.

    Accessing subscriptions on the Udemy mobile app

    Currently, you cannot enroll in Udemy subscriptions via the Udemy mobile app. To sign-up for a subscription, you will need to be accessing Udemy.com via a desktop, laptop or mobile browser.

    After you have enrolled in the subscription you will be able to access and take courses in the Personal Plan subscription on the mobile app.

    Please note: at this time, some features of the Udemy Pro learning experience  (i.e. coding exercises, assessments) are not accessible on the Udemy mobile app. 

    How can I see information about my subscription? And manage or cancel it?

    Learn how to cancel or manage your Udemy subscription.

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  • Personal Plan: Frequently Asked Questions

    The Personal Plan subscription allows students to learn what they need, when they need it, by providing access to over 5,000 highly rated courses in over 1,700 course topics! This article includes answers to frequently asked questions regarding the Personal Plan.

    Personal Plan content and course taking questions

    Billing

    What’s the difference between a Personal Plan subscription, a Udemy Pro subscription and purchasing a regular Udemy Marketplace course? 

    • Personal Plan: a general subscription with access to over 5,000 courses in over 1,700 course topics, ranging from IT, web development, soft skills, business, marketing and design. 
    • Udemy Pro: a subscription specifically designed for students working to accomplish their IT certification goals. 
    • Udemy course: by purchasing a Udemy marketplace course, you obtain lifetime access to that course alone after enrolling in it. When subscribed to either Udemy Pro or Personal Plan, you will have unlimited access to the subscription’s content as long as you are paying for a monthly subscription. 

    Please note: students can only enroll in one subscription program at a time (learn how to cancel or manage your Udemy subscriptions).

    Which topic areas are available?

    Over 1,700 course topics are covered in the Personal Plan collection, ranging from IT, web development, soft skills, business, marketing and design. 

    How can I enroll in the Personal Plan subscription?

    Learn how to sign up for the Personal Plan subscription.

    Why can’t I see the option to enroll in the Personal Plan subscription?

    Currently, Personal Plan is not available to all students at this time. But, rest assured, we are working to make the subscription available to more students. Please continue to visit the site to discover new courses and products! 

    A course I want to take isn’t available in the subscription. Can I request to have a course added to the collection?

    When determining the collection’s courses, our team evaluates a number of criteria, some of which include the course rating, instructor performance and topic relevance. Although courses cannot be added to the collection by request at this time, you can purchase the course separately on Udemy and receive lifetime access to it.

    Can I take my Personal Plan subscription courses on the Udemy mobile app?

    Yes. You can access all the courses in the Personal Plan collection on Udemy’s mobile app, after you’ve enrolled in the subscription at Udemy.com (via a desktop, laptop or mobile browser). 

    Currently, however, you cannot sign up for the Personal Plan subscription on the Udemy mobile app. 

    What languages are the courses taught in?

    Currently, the Personal Plan subscription only includes courses that are taught in English. We hope to add courses that are instructed in other languages moving forward. 

    The collection’s courses do offer auto-generated subtitles in Spanish, Portuguese, German, Italian, French and Indonesian. In addition, English auto-generated subtitles have been added to all video lectures that are instructed in English.

    Learn more about subtitles on Udemy.

    Will I have full lifetime access to subscription content? 

    You will have unlimited access to subscription content as long as you have an active Personal Plan subscription.  If you cancel your subscription, you will have access to the subscription content until the final date of your billing period, which is posted on your Subscriptions page.

    Billing

    Does the subscription program come with a 30-day money-back guarantee? 

    Since Personal Plan is a subscription product, it does not offer a 30-day money-back guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law. You may cancel at any time during your free trial, however, without being charged.

    Depending on where you're located, you may be entitled to a refund. We determine your location based on the country associated with your account. Learn more about exceptions for subscription refunds, when required by law.

    How does the free trial work? 

    You can try the Personal Plan subscription free for 7 days to determine if it’s a good fit for your learning needs. After 7 days, your trial will automatically convert to a recurring monthly subscription fee (plus applicable transaction taxes).

    You may cancel at any time during your seven day, free trial without being charged. Learn how to manage your Udemy subscription. 

    Please note: the free trial is only available to new subscribers. If you have previously accessed the Personal Plan, either through a free trial or paid subscription, then you do not qualify. 

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    How and when will I be billed? 

    If you signed up for the free trial, once the trial ends and converts to a monthly subscription, you will be charged your first month’s payment. You will be billed the same day each month (the recurring monthly subscription fee plus applicable transaction taxes). You can view your billing date on your Subscriptions page. 

    How much is the Personal Plan subscription fee?

    Udemy is piloting a new Personal Plan subscription and the fee may vary, depending on several factors, including the location of your account. Udemy is a global company, and our marketing team may run various, limited-time promotions for subscriptions, which target different types of students, regions, and markets. This is part of Udemy’s ongoing effort to match students with the right learning experience, at the right fee.

    You can check your Subscriptions page to view your applicable subscription fee, and you can also view when and how much you will be charged on that page after your free trial concludes. You may cancel at any time during your free trial.

    How can I view applicable fees and dates of my free trial period/subscription?

    You can view this information on your Subscriptions page. Learn more about managing your Udemy subscription.

    Where can I access a receipt or invoice for my subscription?

    You can access a receipt or invoice for your subscription in your Purchase history. Learn more about Udemy receipts and invoices. 

    How can I cancel my subscription? 

    If you decide the subscription isn’t the right fit for your learning needs, you can cancel your enrollment at any time. Review how to cancel your Personal Plan subscription.

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  • Udemy Pro: Frequently Asked Questions

    Udemy Pro provides students interested in IT certifications a guided learning experience to help them reach their goals and improve their lives. This article includes answers to frequently asked questions regarding the Udemy Pro subscription and outlines how the product works. 

    Udemy Pro content 

    What’s the difference between a Udemy Pro subscription and a regular Udemy Marketplace course? 

    Udemy Pro is a guided learning experience designed specifically to help students accomplish their IT certification goals. When subscribed to Udemy Pro, you will have unlimited access to the subscription’s content as long as you are paying for a monthly subscription. With a regular Udemy Marketplace course, you obtain lifetime access to that course alone after enrolling in it.

    Which IT certification topic areas are available?

    Currently, there is subscription content available for many different types of IT certification topics. Some of these topic areas include: 

    • AWS Certified Solutions Architect - Associate
    • AWS Certified Developer - Associate
    • AWS Certified Data Analytics - Specialty
    • AZ-900: Microsoft Azure Fundamentals
    • AZ-203: Developing Solutions for Microsoft Azure
    • CompTIA A+ (220-1001)
    • CompTIA A+ (220-1002)
    • CompTIA Security+
    • Certified Information Systems Security Professional (CISSP)
    • Project Management Professional (PMP)
    • Certified Associate in Project Management (CAPM)

    Are subscriptions offered in other topic areas? 

    Currently, we are not offering subscriptions in topic areas not related to IT certification. 

    Will I have full lifetime access to subscription content? 

    You will have unlimited access to subscription content as long as you have an active Udemy Pro subscription.  If you cancel your subscription, you will have access to the subscription content until the final date of your billing period, which is posted on your Subscriptions' page.

    Signing up 

    Does the subscription program come with a 30-day money-back guarantee? 

    Since Udemy Pro is a subscription product, it does not offer a 30-day money-back guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law. You may cancel at any time during your free trial, however, without being charged.

    Depending on where you're located, you may be entitled to a refund. We determine your location based on the country associated with your account. Learn more about exceptions for subscription refunds, when required by law.

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    How does the free trial work? 

    You can try Udemy Pro free for 7 days to determine if it’s a good fit for your learning needs. After 7 days, your trial will automatically convert to a recurring $19.99 USD per month subscription (plus applicable transaction taxes).

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    How and when will I be billed? 

    Once your free trial converts to a monthly subscription, your first payment will be prorated for the remainder of the month (for example, if billing starts on the 15th of the month you will be charged for the 15th through the 30th). The following months will be billed on the first day of the month at the price of $19.99 USD per month (plus applicable transaction taxes).

    How can I view applicable fees and dates of my free trial period/subscription?

    You can view this information on the Subscription page. You can navigate to the page by selecting Subscriptions from the drop-down menu at the top right-hand of your screen.

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    Why can’t I see the option to enroll in Udemy Pro?

    Currently Udemy Pro is an early release product, which is not available to all students at this time. But, rest assured we are working to gradually make the subscription available to more students. Please continue to visit the site to discover new courses and products! 

    Canceling your subscription

    How can I cancel my free trial before being charged? 

    You may cancel at any time during your free trial without being charged. To cancel, log into your Udemy account, visit the Subscription tab in your student profile, and click “Cancel trial”. You can navigate to the Subscription page in your account by heading to your profile and then by clicking Subscription on the left-hand side.

    How can I manage or cancel my subscription? 

    You can visit the aforementioned Subscription tab in your student profile to manage or cancel your subscription at any time. If you cancel your subscription, you will have access to the subscription content until the final date of your billing period, which is posted on your Subscriptions’ page.

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    Course taking questions

    Can I take my Udemy Pro courses on the Udemy mobile app?

    At this time, the Udemy Pro learning experience is not accessible on the Udemy mobile app. You can, however, access it via a browser on your mobile device at Udemy.com (in addition to your desktop or laptop).

    Where can I access the practice tests?

    You can access the practice tests for your Udemy Pro subscription by clicking on the course dropdown menu icon, which appears right above the course player on the left-hand side.

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