Udemy is unable to provide refunds for Subscription Plans purchased through Udemy.com, unless otherwise required by applicable law. This article outlines Udemy’s policies related to honoring refunds when required by applicable law, including requirements to submit a refund request.
- Learn more about Udemy’s refund policy.
- Learn more about managing your Udemy subscriptions.
Important note regarding payments for subscriptions through the iOS and Android mobile apps
Payments for subscription enrollments through the iOS and Android mobile apps are processed through Apple and Google Play and not Udemy. Accordingly, we are unable to process refund requests for these in-app purchases or answer questions regarding the refund policies of Apple and Google Play. Please contact Apple and Google Play Support directly regarding refund inquiries for these in-app purchases.
Subscription enrollments through Udemy.com: Eligible locations for subscription refunds
Depending on where you are located, you may be eligible for a subscription refund within a specific number of days after you complete checkout (your “refund period”). We determine your location based on the country associated with your Udemy account.
Please note: The refund period begins on the first day that you complete checkout and start your subscription, regardless of whether you signed up for a free trial. If you sign up for a free trial, you agree that your refund period will begin on the first day of your free trial.
For learners who enrolled in a subscription plan through Udemy.com, and who have Udemy accounts in countries/regions where subscription refunds are required by law, Udemy will honor subscription refund requests, so long as requests are made within the country-specific refund periods.
Examples of countries/regions where subscription refunds are required by law
The table below includes examples of countries/regions Udemy will honor subscription refund requests for purchases through Udemy.com, so long as requests are made within the country-specific refund periods.
As noted above, if you sign up for a free trial, you agree that your refund period will begin on the first day of your free trial.
For example: if you sign-up and complete a 7-day free trial, after the free trial ends, you will be charged the subscription fee. If you reside in a country with a 7-day refund period, you will no longer be eligible to submit a refund request after your free trial, since your refund period will have concluded.
| Country/Region |
Refund period (the amount of days from the start of your subscription) |
| Argentina | 10 |
| Australia | 7 |
| Belgium | 14 |
| Brazil | 7 |
| Chile | 10 |
| Colombia | 5 |
| Czech Republic | 14 |
| Egypt | 14 |
| France | 14 |
| Germany | 14 |
| Greece | 14 |
| Hungary | 14 |
| Ireland | 14 |
| Italy | 14 |
| Israel | 14 |
| Luxembourg | 14 |
| Malaysia | 14 |
| Mexico | 5 |
| Netherlands | 14 |
| New Zealand | 14 |
| Poland | 14 |
| Portugal | 14 |
| Quebec | At any time |
| Romania | 14 |
| United Kingdom | 14 |
| Serbia | 14 |
| South Africa | 7 |
| Spain | 14 |
| Sweden | 14 |
| Switzerland | 14 |
| Taiwan | 7 |
| Thailand | 7 |
| Turkey | At any time |
| Ukraine | 14 |
| United Arab Emirates | 14 |
How to submit a refund request
If you are in a country/region where you are entitled to a refund and would like to receive such refund, you may submit a refund request to Udemy Support before your applicable refund period concludes.
Please note that requesting a subscription refund will result in cancellation of your Subscription Plan and your access to that Subscription Plan will automatically end on the last day of your billing period.
Refunds for subscription plans enrolled in through the iOS (Apple) or Android (Google Play) mobile app
Payments for subscription enrollments through the iOS and Android mobile apps are processed through Apple and Google Play and not Udemy. Accordingly, we are unable to process refund requests for these in-app purchases or answer questions regarding the refund policies of Apple and Google Play. Please contact Apple and Google Play Support directly regarding refund inquiries for these in-app purchases.