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  1. Udemy
  2. Purchase/Refunds
  3. Refunds

Subscription Plan Refund Exceptions Due to Applicable Law

Udemy is unable to provide refunds for Subscription Plans purchased through Udemy.com, unless otherwise required by applicable law. This article outlines Udemy’s policies related to honoring refunds when required by applicable law, including requirements to submit a refund request. 

  • Learn more about Udemy’s refund policy. 
  • Learn more about managing your Udemy subscriptions.

Important note regarding payments for subscriptions through the iOS and Android mobile apps

Payments for subscription enrollments through the iOS and Android mobile apps are processed through Apple and Google Play and not Udemy. Accordingly,  we are unable to process refund requests for these in-app purchases or answer questions regarding the refund policies of Apple and Google Play. Please contact Apple and Google Play Support directly regarding refund inquiries for these in-app purchases. 

Subscription enrollments through Udemy.com: Eligible locations for subscription refunds

Depending on where you are located, you may be eligible for a subscription refund within a specific number of days after you complete checkout (your “refund period”). We determine your location based on the country associated with your Udemy account. 

Please note: The refund period begins on the first day that you complete checkout and start your subscription, regardless of whether you signed up for a free trial. If you sign up for a free trial, you agree that your refund period will begin on the first day of your free trial.

For learners who enrolled in a subscription plan through Udemy.com, and who have Udemy accounts in countries/regions where subscription refunds are required by law, Udemy will honor subscription refund requests, so long as requests are made within the country-specific refund periods. 

Examples of countries/regions where subscription refunds are required by law

The table below includes examples of countries/regions Udemy will honor subscription refund requests for purchases through Udemy.com, so long as requests are made within the country-specific refund periods. 

As noted above,  if you sign up for a free trial, you agree that your refund period will begin on the first day of your free trial.

For example: if you sign-up and complete a 7-day free trial, after the free trial ends, you will be charged the subscription fee. If you reside in a country with a 7-day refund period, you will no longer be eligible to submit a refund request after your free trial, since your refund period will have concluded.

 

Country/Region

Refund period 

(the amount of days from the start of your subscription)

Argentina 10
Australia 7
Belgium 14
Brazil 7 
Chile 10
Colombia 5
Czech Republic 14
Egypt 14
France 14
Germany 14
Greece 14
Hungary 14
Ireland 14
Italy 14
Israel 14
Luxembourg 14
Malaysia 14
Mexico 5
Netherlands 14
New Zealand 14
Poland 14
Portugal 14
Quebec At any time
Romania 14
United Kingdom 14
Serbia 14
South Africa 7
Spain 14
Sweden 14
Switzerland 14
Taiwan 7
Thailand 7
Turkey At any time
Ukraine 14
United Arab Emirates 14

 

How to submit a refund request

If you are in a country/region where you are entitled to a refund and would like to receive such refund, you may submit a refund request to Udemy Support before your applicable refund period concludes.

Please note that requesting a subscription refund will result in cancellation of your Subscription Plan and your access to that Subscription Plan will automatically end on the last day of your billing period.

Refunds for subscription plans enrolled in through the iOS (Apple) or Android (Google Play) mobile app

Payments for subscription enrollments through the iOS and Android mobile apps are processed through Apple and Google Play and not Udemy. Accordingly,  we are unable to process refund requests for these in-app purchases or answer questions regarding the refund policies of Apple and Google Play. Please contact Apple and Google Play Support directly regarding refund inquiries for these in-app purchases. 

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Related articles

  • How to Contact Udemy Support
  • Udemy's Refund Policy
  • How to Manage Your Udemy Subscriptions
  • How to Refund a Course
  • Refund Status: Common Questions

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Related articles

  • How to Contact Udemy Support
  • Udemy's Refund Policy
  • How to Manage Your Udemy Subscriptions
  • How to Refund a Course
  • Refund Status: Common Questions

By clicking to access Udemy’s support virtual assistant, you are agreeing to Udemy’s Terms of Use and Privacy Policy.

Contact Us
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