Udemy is unable to provide refunds for our Subscription Plans, unless otherwise required by applicable law. This article outlines Udemy’s policies related to honoring refunds when required by applicable law, including requirements to submit a refund request.
- Learn more about Udemy’s refund policy.
- Learn more about managing your Udemy subscriptions.
Eligible locations for subscription refunds
Depending on where you are located, you may be eligible for a subscription refund within a specific number of days (your “refund period”). We determine your location based on the country associated with your Udemy account.
Please note: if you sign up for a free trial, you agree that your refund period will begin on the first day of your free trial.
For learners with Udemy accounts in countries/regions where subscription refunds are required by law, Udemy will honor subscription refund requests, so long as requests are made within the country-specific refund periods. Examples of such countries/regions include the following:
|
Country/Region |
Refund period (the amount of days from the start of your subscription) |
|
Australia |
7 |
|
Brazil |
7 |
|
European Union |
14 |
|
Israel |
14 |
|
Quebec |
At any time |
|
Mexico |
5 |
|
United Kingdom |
14 |
|
South Africa |
7 |
How to submit a refund request
If you are in a country/region where you are entitled to a refund and would like to receive such refund, you may submit a refund request to Udemy Support before your applicable refund period concludes.
Please note that requesting a subscription refund will result in cancellation of your Subscription Plan and your access to that Subscription Plan will automatically end on the last day of your billing period.