Udemy's mission is to create new possibilities for people and organizations everywhere. Our global marketplace features an extensive, multi-language library, which includes thousands of courses taught by real-world experts. You can take courses across a wide range of categories, some of which include: business & entrepreneurship, programming, academics, the arts, health & fitness, language, music and much more!
Below are answers to some of the frequently asked questions we receive about how Udemy works.
- What do Udemy courses include?
- How do I take a Udemy course?
- Do I have to start my Udemy course at a certain time? And how long do I have to complete it?
- Is Udemy an accredited institution? Do I receive anything after I complete a course?
- Is there any way to preview a course?
- How can I pay for a course?
- What if I don’t like a course I purchased?
- Where can I go for help?
What do Udemy courses include?
Each Udemy course is created, owned and managed by the instructor(s). The foundation of each Udemy course are its lectures, which can include videos, slides, and text. In addition, instructors can add resources and various types of practice activities, as a way to enhance the learning experience of students.
Additional information on Udemy’s platforms and features can be reviewed here.
For tips on how to find courses you may be interested in taking, please click here.
How do I take a Udemy course?
Udemy courses are entirely on-demand. You can begin the course whenever you like, and there are no deadlines to complete it.
Udemy courses can be accessed from several different devices and platforms, including a desktop, laptop, and our mobile app.
After you enroll in a course, you can access it by clicking on the course link you will receive in your confirmation email (provided you’re logged into your Udemy account). You can also begin the course by logging in and navigating to your My learning page.
Do I have to start my Udemy course at a certain time? And how long do I have to complete it?
As noted above, there are no deadlines to begin or complete the course. Even after you complete the course you will continue to have access to it, provided that your account’s in good standing, and Udemy continues to have a license to the course.
To learn more about our Lifetime Access policy, please click here.
Is Udemy an accredited institution? Do I receive anything after I complete a course?
While Udemy is not an accredited institution, we offer skills-based courses taught by real-world experts in their field. Every approved, paid course features a certificate of completion to document your accomplishment.
Is there any way to preview a course?
Yes! For steps on how to preview a course, and review key information about it, please click here.
How can I pay for a course?
Udemy supports several different payment methods, depending on your account country and location. More information on Udemy’s payment methods can be viewed here.
What if I don’t like a course I purchased?
We want you to be satisfied, so all eligible courses purchased on Udemy can be refunded within 30 days. If you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy. For steps on how to request a refund, please click here.
Where can I go for help?
If you find you have a question about a paid course while you’re taking it, you can search for answers to your question in the Q&A or ask the instructor.
Our Help Center has extensive information regarding Udemy’s various features, and articles with troubleshooting steps to help you quickly resolve any issues you encounter. Our support team is also happy to help.