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Learning With Udemy: FAQ

Udemy's mission is to create new possibilities for people and organizations everywhere. Our global marketplace features an extensive, multi-language library, which includes thousands of courses taught by real-world experts. You can take courses across a wide range of categories, some of which include: business & entrepreneurship, programming, academics, the arts, health & fitness, language, music and much more!

Below are answers to some of the frequently asked questions we receive about Udemy and Udemy courses.

  • What do Udemy courses include?
  • How do I take a Udemy course?
  • Do I have to start my Udemy course at a certain time? And how long do I have to complete it?
  • Is Udemy an accredited institution? Do I receive anything after I complete a course?
  • Is there any way to preview a course?
  • How can I pay for a course?
  • What if I don’t like a course I purchased?
  • Where can I go for help?

What do Udemy courses include?

Each Udemy course is created, owned and managed by the instructor(s). The foundation of each Udemy course are its lectures, which can include videos, slides, and text. In addition, instructors can add resources and various types of practice activities, as a way to enhance the learning experience of students. 

  • Learn more about Udemy’s platforms and features.
  • Review tips on how to find courses you may be interested in taking.

How do I take a Udemy course?

Udemy courses are entirely on-demand and they can be accessed from several different devices and platforms, including a desktop, laptop, and our mobile app. 

After you enroll in a course, you can access it by clicking on the course link you will receive in your confirmation email (provided you’re logged into your Udemy account). You can also begin the course by logging in and navigating to your My learning page. 

  • Learn how to access and use the course player.

Do I have to start my Udemy course at a certain time? And how long do I have to complete it?

There are no deadlines to begin or complete a course. Learn more about our Lifetime Access policy.

Is Udemy an accredited institution? Do I receive anything after I complete a course?

While Udemy is not an accredited institution, we offer skills-based courses taught by real-world experts in their field. Every approved, paid course features a certificate of completion to document your accomplishment.

Is there any way to preview a course?

Yes! Learn how to preview a course, and review key information about it. This article outlines how you can search Udemy’s ever-growing library, and find courses you’re interested in taking.

How can I pay for a course?

Udemy supports several different payment methods, depending on your account country and location. 

  • Learn more about our payment methods.

What if I don’t like a course I purchased?

We want you to be satisfied, so all eligible courses purchased on Udemy can be refunded within 30 days. If you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy. 

  • Review how to submit a refund request.

Where can I go for help?

If you find you have a question about a paid course while you’re taking it, you can search for answers to your question in the Q&A or ask the instructor. 

Our Help Center has extensive information regarding Udemy’s various features, and articles with troubleshooting steps to help you quickly resolve any issues you encounter. Our support team is also happy to help. 

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  • Lifetime Access
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  • Payment Methods on Udemy
  • How to Refund a Course
  • Teaching on Udemy: FAQ
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