We're sorry to hear you'd like to close your Udemy account. If you're having trouble with the site, or if there's anything we can help you with before you close your account, please contact Udemy Support.
Please note: Closing your instructor account permanently closes your Udemy account, including courses and other items from your student account.
Table of Contents
- Before closing your account
- Closing your account as a course instructor
- Courses with no student enrollments
- Courses with enrolled students
- Courses in Udemy Business content collection
- Closing your account as a course co-instructor
- Courses with manage permissions
- Courses without manage permissions
- Closing your account
Before closing your account
If you’ve created a course on Udemy, or you have been added as a co-instructor to a course, you will need to take additional steps before following the steps in the Closing your account section.
Closing your account as a course instructor
Courses with no student enrollments
If you’ve created draft courses on Udemy, you must delete each of the courses you created before closing your account.
If you have published courses with no enrolled students, please unpublish the courses first and then delete them in order to close your account.
After deleting all courses, follow the steps in the Closing your account section below to permanently close your account with Udemy.
Courses with enrolled students
If you have published or previously published a course with an enrolled student, please contact our Support Team for further instructions on closing your account.
Please note: Per our student lifetime access feature, students who have enrolled in your courses will continue to have access to them after you close your account.
Courses in Udemy Business content collection
If your courses have been selected for inclusion in the Udemy Business content collection, please contact our Udemy Business Content team at ubcontent@udemy.com for further assistance.
Please note: Per our Promotions Policy, your course will continue to be available for enrollment in the Udemy Business catalog for a period of up to 12 months.
Closing your account as a course co-instructor
Courses with manage permissions
If you are a co-instructor of a course, please remove yourself from the course before following the steps in the Closing your account section below.
Please note: If there are any payments due to be paid to you in your Udemy Revenue Report, you won’t be able to close your account until the last scheduled payout is sent by Udemy.
Courses without manage permissions
If you are a co-instructor of a course and do not have Manage permission for the course, please contact the original course creator to remove yourself from the course before following the steps in the Closing your account section below.
Please note: If there are any payments due to be paid to you in your Udemy Revenue Report, you won’t be able to close your account until the last scheduled payout is sent by Udemy.
Important information regarding account closures
Account data: When you delete your account, the personal data associated with your account will be deleted or anonymized. This includes your account data and platform usage data. Please note, however, that we must retain certain data, like a record of payment transactions and data required for legal reasons. Any retained data will be deleted once the purposes of retention have been served. For additional information, please see our Privacy Policy.
Note: If you wish to revoke the close account request, you must notify our team of this within 14 days of submitting your close account request. Once the request for your account has been completed, and your account is fully deleted and anonymized, we will not be able to reinstate your account.
Closing your account
Once you’ve taken the necessary steps, you can close your account by following these steps (while accessing Udemy.com via a browser):
1. After logging in to your account, click on your profile at the right corner of the page.
2. In the dropdown menu, click Account settings.
3. Next, click Close account on the right-hand side
4. Enter your password and click Close Account again. This step cannot be undone.
- Note: if you encounter an error message to contact support while attempting to close your account, instructions on how to do so are available in this Help Center article.
5. After you have submitted your close account request, a confirmation email from no-reply@e.udemymail.com will be sent to the email address you registered with your Udemy account. The email will include instructions for how you can keep your Udemy account open if you change your mind.
As noted above, if you wish to revoke the close account request, you will need to do so within 14 days of submitting your close account request.