This article addresses frequently asked questions about Connect 1-1 (beta), which connects you with your favorite experts for the course guidance you need.
- Udemy Instructor? Learn how to set up and manage Connect 1-1.
- Review our rules and guidelines for coaching services.
Table of contents
- What is Connect 1-1?
- How do I sign up for Connect 1-1?
- How do I access and join my Connect 1-1 session?
- How do I cancel or reschedule my session?
- What is the refund policy for Connect 1-1?
- How much does Connect 1-1 cost?
- Can credits be used to purchase a session?
- Do all instructors offer coaching?
- Cannot access my sessions on Udemy.com
- Technical issues during a session
- What topics are available for Connect 1-1?
- How do I know if an instructor is qualified?
- What should I prepare for my session?
- Can I book multiple sessions with the same instructor?
What is Connect 1-1 ?
Whether it's to better understand course material, pass a certification exam, or get career advice, Connect 1-1 provides access to personalized support to help learners reach their learning goals.
Learners can choose from hundreds of top Udemy instructors from a wide variety of industries and backgrounds, ranging from Tech and AI to Business professionals.
How do I sign up for Connect 1-1?
For instructors who offer coaching services, you will see an option through the course player.
After accessing the link, follow the instructions to select a session time, set your availability preferences, and complete the purchase process. Once your session is booked, you can add your specific goals and what you hope to achieve from the session.
Please note: Sessions can only be booked up to 14 days in advance.
How do I access and join my Connect 1-1 session?
You can view your upcoming and past Connect 1-1 sessions on your bookings page. To access it, click My Udemy Connect Bookings under your profile icon.
When it’s time for your session, click Join Call to start.
Please note: We recommend downloading and testing Zoom before your session to help ensure better audio and video quality and that all the features are working correctly
- Visit the Zoom Download Center to learn more.
How do I cancel or reschedule my Connect 1-1 session?
On your bookings page, click Cancel booking to cancel your session. You can then rebook for another available session time.
Please note: If you cancel less than 48 hours before a booked session, you will not be eligible for a refund. If you fail to attend a scheduled session, you will also not be eligible for a refund. Learn more about Udemy’s refund policy.
What is the refund policy for Connect 1-1?
The refund policy for Connect 1-1 services is different from the policy for Udemy courses. For detailed information, learn about Udemy’s refund policy.
How much does Connect 1-1 cost?
Pricing for coaching is set by each instructor. You can view specific rates when signing up for a session.
Can credits be used to purchase a session?
Yes, Udemy credits can be used to purchase coaching services and will automatically be applied at the time of purchase.
Please note: Once used, Udemy credits cannot be exchanged or reversed to a different payment method.
Do all instructors offer coaching?
No, not all instructors offer coaching services at this time. To see if your instructor provides this option, please check your course player for available coaching services.
Cannot access my sessions on Udemy.com
If you are unable to access your coaching sessions on Udemy.com, please ensure you have a stable internet connection and that you are logged into the correct Udemy account.
Technical issues during a session
If you experience technical difficulties during your coaching session, please check your internet connection and make sure your microphone and camera permissions are enabled. If the issue continues, try rejoining the session using the Join Call button.
- For help with video or audio issues, please visit the Zoom Help Center for troubleshooting tips and support.
What topics are available for Connect 1-1?
Connect 1-1 sessions range from content related to course material, to certification exam preparation or career advice. Connect 1-1 is offered by instructors teaching a variety of topics including business and technology.
How do I know if an instructor is qualified?
Coaches on the Udemy platform have high course ratings (4.0+ stars) and proven track records of helping learners succeed. We recommend reading their profiles, course reviews, and coaching-specific feedback before booking.
What should I prepare for my session?
Come prepared with specific questions or challenges you want to address. The more specific you can be about your goals, the more valuable your session will be.
Can I book multiple sessions with the same instructor?
Yes, if you find an instructor you like, you can book additional sessions with them. Many learners build ongoing relationships with their preferred instructors.