• July 2017: Facebook Login Issue

    Unfortunately logging into your Udemy account via your Facebook credentials is not available at this time. Our engineers are aware of this issue and are working on a fix.

    For the interim, please log in with your Udemy account's email address and unique password at Udemy.com. You can do so by following the steps below:

    1. Move your cursor to the top right of Udemy's homepage and click Login
    2. Enter your email and password
    3. Click Login

    If you need to request a password reset email, then please follow these steps:

    1. Click Login in the top right corner of the page
    2. Click Forgot Password
    3. Enter your email, then click Reset Password

    If you do not receive the password reset message within an hour, please check your spam folder. Also, please be sure the no-reply@e.udemymail.com email is added to your safe sender list. For information on how to do this, please click here.

    If you still have issues accessing your account, or feel you have been locked out of it, please contact Udemy Support. Please note that we will need to ask you a few simple questions to confirm your account information, and from there we will be happy to restore your access.

    We apologize for any trouble this issue has caused and thanks for your patience!

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  • How to Sign up for Udemy Using Your Google Account

    If you wish to sign up for Udemy, using your Google account, then follow the steps outlined below:

    1. Move your cursor to the top right of Udemy's homepage and click Login
    2. Click Continue with Google
    3. Next, enter your Gmail address and password
    4. Click Allow
    5. On the last screen you will be prompted to enter your name, e-mail (enter your Gmail address here), and the password you want to use for your Udemy account
    6. Click Sign Up

    login.png

    google_login.png

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  • Instructor Account Notifications

    Instructors can select which notifications they wish to receive from Udemy on their Notifications page. If you are also enrolled in Udemy courses as a student, you can select whether you wish to receive notifications from those courses.

    Editing the Notification Settings for Your Account 

    You can edit the notification settings for your Udemy account by following the steps below:

    1. Move your cursor to the the top right-hand corner of the page
    2. Click on My Profile and then Notifications on the left hand side
    3. Select the notifications you wish to receive. Please note: if you want to receive instructor email notifications like the Daily Q&A Digest, or the New Student & Review Daily Digest, make sure to check the box next to Helpful resources and important updates related to being an instructor on Udemy.
    4. If you don't wish to receive any emails from Udemy, then click on the box beside Don't send me any promotional emails. Please note: if you check this box, however, you will not receive any instructor email notifications like the Daily Q&A Digest and the New Student & Review Daily Digest
    5. After you have edited your notification settings, click Save

     notifications.png

    Editing the Notification Settings for a Specific Course

    Instructors can also edit the notification settings for each of their courses, and select whether they wish to receive Lecture Ready Emails and the Daily Q&A Digest for a specific course.  

    First, make sure that the box is checked next to Helpful resources and important updates related to being an instructor on Udemy. Then to edit the notification settings for a specific course, please follow the steps below: 

      1. Navigate to the course’s Curriculum page
      2. Click on Preview at the top right hand of the page, and then select As Instructor
      3. Click on Options that appears on the right hand side of the Course Dashboard
      4. Select the notifications you wish to receive for that course

    course_notifications.png 

    For steps on how to edit the notification settings for a specific course you’re enrolled in as a student, please refer to this article. 

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  • Merging Accounts

    If you've accidentally created two Udemy accounts, we can merge them together for you. In the process, your course progress and purchase history will be transferred. Please note, however, that private messages and bookmarks will not be transferred. Be sure to save any important information you wish to keep before proceeding with the process.

    In order to merge your accounts, we will need to verify that you are the account holder of both accounts. Please initiate the merge account process by submitting a support ticket here.

    Unfortunately, we are unable to merge Udemy for Business accounts. If you are an instructor, and wish to merge accounts, please email us at instructorsupport@udemy.com.

    If you have any additional questions or concerns regarding this, please contact our Support Team.

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  • How To Review Courses in The Early Access Program

    Early Access is a beta program in which select students are offered free, limited access to new courses in exchange for their honest feedback.

    You can learn more about the beta program by reading this FAQ. For information on the Early Access Program Honor Code, please click here.

     

     

     


    If you're enrolled in the Early Access Program, and would like to learn how to review courses, then please follow the steps outlined below.


    Where do I Find my Early Access Tab?

    The Early Access tab is located on the My Courses page:



    Once you click into a course to begin reviewing it, here’s how it works:

    Step 1:



    Step 2:



    Step 3:



    Step 4:



    Step 5:



    Step 6:



    Step 7:



    If you have any additional questions regarding the Early Access Program, please contact Udemy Support.

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  • Early Access Program - Student FAQ

    What is Early Access?

    Early Access is a beta program in which select students are offered free, limited access to new courses in exchange for their honest feedback.


    How do I get an invite to join Early Access?

    We hand select individuals who have demonstrated a commitment to learning on Udemy by taking and/or reviewing multiple courses. Selected students will receive an invitation via email and through the messaging system on the platform. 


    What are the benefits of joining Early Access?

    You’ll get free access to courses that you review for a limited period of time. If you provide feedback for additional courses beyond the minimum requirement, you’ll get extended access to courses of your choosing. 

    You’ll also have the ability to choose courses to review from a tailored selection based on your historical preferences. This selection will refresh every 24 hours. 


    How long will it take me to provide feedback for one course?

    It takes 20-30 minutes to review a course. You must spend a minimum of 15 minutes reviewing the contents of the course (including the course landing page) before providing your feedback on the course. 

    You do NOT need to watch the course from start to finish and we encourage you to use the curriculum navigation bar (on the upper left of the course viewing screen) to watch some of the beginning, middle, and end of the course. We recommend that you take as much time as you need to form an opinion on the questions asked in the feedback form. Once submitted, you cannot edit your responses. 


    Are there requirements to maintain my status in Early Access?

    You must review at least 2 courses every review period (every 30 day cycle since you opted in to the program) in order to stay in Early Access. 


    What happens if I don’t review 2 courses one month? 

    The general rule of thumb is that we will remove your access to Early Access if you aren’t able to meet the minimum requirement of providing feedback for 2 courses per 30 day period. However, we understand that even with the best intentions, sometimes life gets in the way, so we will provide exceptions to this requirement on a case by case basis. Feel free to email us at support@udemy.com if you have any questions or concerns. 


    Can I review as many courses as I want?

    You will be able to review up to 16 courses every 30 day period. 


    What types of additional rewards could I earn by reviewing more than the required number of courses?

    You’ll earn extended access to courses, the more you review. Other possible all-time rewards include (but are not limited to) Udemy discounts, swag, and special invitations.


    What courses are included in Early Access?

    While the program is in beta, we will include only a select number of courses taught in English that have been published within the last 60 days. 


    How is the course feedback I provide used?

    While the program is in beta, your feedback will only used for internal analysis and will not be surfaced publicly to other students on the marketplace. At the time you provide feedback, you will have the option to select whether your feedback should be shared with the instructor of the course. This is completely optional, but your input goes a long way in helping instructors improve their courses, so allowing instructors to view your feedback is very much appreciated. 


    Where do I find the courses I can review & the courses I have already reviewed?

    These can be found on the Early Access Tab under My Courses in the top navigation. 
    Please note that the Early Access dashboard and courses are NOT available on the mobile web or on the mobile app.


    What feedback will I be asked to provide?

    We will gather your feedback in the form of a multi-question survey that asks for your opinion on how the course performs on specific attributes and how it matches up to your expectations. All we ask is that you provide your honest opinion in as much detail as possible. You shouldn’t need any prior knowledge of the course topic in order fill out the feedback form. 

    Please note that the Early Access feedback form is NOT available on the mobile web or on the mobile app.


    What if I’m not able to complete the full review in one sitting? Can I come back to it later? How much later?

    You can exit the Early Access review process at any time and pick up where you left off within a limited timeframe. Your selection of courses to review will refresh every 24 hours and you will have until the refresh time (visible on your Early Access dashboard) to complete your review and get access to the course. 


    Can I contact the instructor of the course? What if she contacts me?

    While in Early Access, we ask you not to message instructors (to start a conversation or in reply) unless you end up purchasing the course yourself later. Please be sure to read the Early Access Honor Code.

    For information on how to review courses if you're enrolled in the Early Access program, please click here.

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  • Organize Your Udemy Courses With Collections

    As you enroll in more-and-more Udemy courses, you may find that you want to organize the courses in your My Courses section. By utilizing our Collections and Archive features, you can easily organize your Udemy courses in a variety of ways and plan your learning accordingly. 

    Collections

    By using the Collections feature, you’ll be able to organize courses into collections based on category, projects or learning goals that you create. In addition, the collections feature will help you plan your learning by organizing which courses you might wish to take together.

    For example, if you’re enrolled in several courses related to web development, you could create a collection named "Web Development", and assign related courses to it. Or, if you’re taking several courses to help you build your first business, you could create a collection named “My Business”. 

    How to Create a Collection

    You can create a new Collection, and assign courses to it, by following these steps:

    1. After logging into Udemy, Click on My Courses at the top right of the page
    2. Click on the vertical ellipses at the top right of the course card
    3. Move your cursor to Create New Collection and click on it
    4. Name the Collection and add a Description (ie: 'Designing my First Website')
    5. Click Create
    6. The course will be assigned to that collection





    Adding Courses to Existing Collections

    You can add courses to collections you've already created by following these steps:

    1. After logging into Udemy, click on My Courses at the top right of the page
    2. Click on the vertical ellipses at the top right of the course card
    3. Collections you have created will appear
    4. Click on the collection name you would like the course added to. 

    You can also add a course to multiple collections if you wish, by selecting additional collection names, when you click on the course card's vertical ellipses. If a course has been added to a collection, a green checkmark will appear by the collection name. 

    Please note: archived courses cannot be added to existing collections. If you would like to add an archived course to a collection, please unarchive the course first. For steps on how to do this, please click here.

     

    When you hover your cursor above a course on your My Courses page, it will show how many collections the course has been added to.

    Removing a Course From a Collection

    If you wish to remove a course from a collection, then please follow these steps:

    1. Select My Courses at the top right of the page
    2. Click on the vertical ellipses at the top right of the course card
    3. Click on the collection name where the green checkmark appears
    4. The course will be removed from that collection

    Accessing Collections

    You can access your collections, and any courses you’ve assigned to them, by following these steps:

    1. After logging into Udemy, Click on My Courses at the top right of the page
    2. Click on Collections which appears to the right of All Courses, on the My Courses page
    3. Click on the collection you would like to access, and any courses you've assigned to it will appear

     


    Editing or Deleting a Collection

    You can quickly edit a collection name and description, or delete it altogether, from the Collections page. 

    To edit a collection name, simply click on the edit pencil icon, which appears beside the collection title. The option to edit the name or description will appear.

    To delete the collection, click on the garbage can icon that appears beside the edit pencil icon. 

    Please note: deleting a collection cannot be undone. The courses that were included in the collection, however, will remain active in your account. 

    Archiving Courses

    You can also use the archiving feature as a way to remove courses from your My Courses page. For more information on how to archive or unarchive a course, please refer to this support article.

    If you have any additional questions regarding the Collections feature, please contact Udemy Support.

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  • Has my Account Been Compromised?

    We know how upsetting it can be if you think your account may have been accessed without your authorization. But, before you panic and conclude your account has been compromised, consider whether there may be a reasonable explanation for the activity you’ve encountered. Here are some common explanations for activity that can be mistaken for a security breach. 

    I can't login:

    Is it possible you’ve forgotten your password? Or if you’ve recently created an account, could the password that was entered be different than you recall? If so, you can request a password reset email by following these steps.


    I can’t find the courses I enrolled in:

    Could the course have been archived by accident? If so, you can follow these steps to locate the course and return it to your My Courses

    Could you have used a different email address to create the account? Or misspelled your email address by accident when you created it? Could you have more than one account as a result? This article has more troubleshooting tips if you’re unable to find your course.


    It looks like someone was watching my courses:

    Has someone you know used your computer or mobile device recently? Is it possible they watched one of your Udemy courses? Or, could you have left a lecture playing by accident? Do you have the autoplay feature enabled in the lecture player? If so, this could explain why your course progress is presented differently than what you recall. 
     

    What to do if you Believe Your Account was Compromised

    If you’ve noticed suspicious activity in your account, which cannot be explained by the reasons above, then immediately request a password reset email by following these steps

    If you do not receive the password reset message within an hour, please check your spam folder. Also, please be sure the no-reply@e.udemymail.com email is added to your safe sender list. For information on how to add the Udemy address as a safe sender, please refer to this article

    If you do not receive a password reset email, and are unable to set a new password, then please contact Udemy Support.

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  • Keeping Your Account Secure

    Udemy has security protocols in place to help keep your account secure, but there are several things you can also do to protect your account, and dramatically reduce the likelihood of it being compromised.


    Choose a Strong Password

    Choosing a strong and unique password is an extremely effective way to protect your account and prevent unauthorized access. While selecting a password for your account, we strongly recommend you consider the following:

    • Select a password that is easy for you to remember, but that does not include words that a stranger might guess. So, we advise not to use words you may utilize in your social media accounts, like your name, location, favorite team etc. 
    • Don’t use obvious numbers (for example, don’t use numbers that are in your birthday or phone number). Use uppercase letters or additional characters (!, #, & etc) in your password, as this makes guessing a password much more difficult.
    • Create a unique password for each account and service you have, rather than using the same password for each site. This way if one of your accounts is compromised, then that password cannot be used to gain access into other accounts you have.

    Change Your Password Periodically

    We also recommend changing your password periodically, as this is another great way to keep your account secure. When you do change your password, we recommend creating a new one, rather than using a password you’ve already used.

    For steps on how to change your account’s password, please click here.

    More Tips to Protect Your Account

    In addition to selecting a strong and unique password, there are several other simple ways you can protect your account, and greatly reduce the likelihood of it being compromised.

    • If you’re accessing your Udemy account from a public or shared device, be sure to logout of your account when you’re finished studying.
    • Do not write down or store your password in your files or online accounts.
    • Do not share your Udemy account or account credentials with others.
    • We advise against using the same password for each site. But, if you did use the same credentials on another site or service that’s had a security breach, be sure to change the password for your Udemy account.
    • If a computer or mobile device you used to access your Udemy account is lost or stolen, use another device to initiate a password reset email. For steps on how to do this, please click here.


    For information on what steps you should take if you believe your account was compromised, please refer to this article

     

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  • Adding and Deleting Cards in Your Account

    If you want to make purchasing courses faster and easier, you can securely save your credit or debit card information in your Udemy account. This way you will not need to re-enter the card information each time you purchase a course.


    Adjusting Your Transaction Information Settings

    You can have the system automatically select your saved card for a purchase, by turning on the Use my transaction information for further purchases option. If this option is turned off, however, then no card’s information will be entered, and the payment page will not select the Remember this card box.

    To either activate or disable this option, please follow the steps below:

    1. Move the cursor to your profile picture at the top right of the page
    2. Click on My Profile
    3. Next, click on Credit Cards on the left hand side
    4. Toggle on or off the Use my transaction information option


    How to Save Your Credit Card Information

    If you wish to save your credit card information, so that you don’t need to re-enter it next time you purchase a course, please follow these steps:

    1. Click Take This Course
    2. Enter the credit card information (under Add new card)
    3. Make sure the Remember this card box is selected
    4. Hit Pay and the card’s information will be saved in your account


    Purchasing a Course With a Saved Card 

    If you saved your card information during a previous purchase, you can quickly use that card again to purchase another course without re-entering it.  

    If the Use my transaction information for further purchases option is turned on in your account, then the card’s information will automatically appear. If you have more than one credit card saved, however, then you can select which one you would like to use for the purchase. 


     Editing and Deleting Cards in Your Account

    If you’ve saved your cards and would like to edit or delete the information in your account, please follow these steps:

    1. Move the cursor to your profile picture at the top right of the page
    2. Click on My Profile
    3. Next, click on Credit Cards on the left hand side 
    4. You can edit the credit card information by clicking on Update (once you've finished click Update again), or remove it from your account by clicking Delete




    If you have any other questions regarding how to add, edit or delete cards in your account, please contact Udemy Support.

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  • How to Delete an Instructor Account

    Since instructors are an essential part of Udemy's lifetime guarantee for student access, they cannot delete their account, if students are enrolled in their courses. If you do not have any students, however, then you can follow the steps below to delete your account.

    Please note that closing your Udemy account will permanently delete your content, comments, messages, wish list, and enrolled courses. If you're having trouble with the site, or if there's anything we can help you with before you delete your account, please contact Udemy support

    Deleting an Instructor Account

    Delete Courses Without Students Enrolled

    Before you can close your account you will need to delete any courses that you have created. Only courses without students enrolled can be deleted. Deleting a course permanently erases all course content including discussions, and associated files. Please note that once a course is deleted this cannot be undone

    To delete a course, please follow these steps:

    1. Go to the Course Roadmap page by selecting the course on your Instructor Dashboard
    2. On the right hand side of the page, click Course Settings and scroll down to the Course Status section
    3. Click Delete This Course 
    4. If the course is published, then you will need to click on Unpublish before you can delete the course. Unpublish will appear above





    Delete Your Account

    Once you have deleted the courses you created, you can proceed with closing your account. You can do so by following these steps:

    1. Sign in to your account. 
    2. Click on your name in the top right-hand corner of the page.
    3. Select the pencil to Edit Profile.  
    4. Click Danger Zone
    5. Click Delete
    6. Confirm that you want to delete your account. Click Yes.



    Please contact Udemy support if you have any additional questions. 

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  • Adding External Links to Your Profile

    You can add links to your personal website, YouTube channel, and social media profiles​ like Google+, Twitter, Facebook, and LinkedIn. These links are to provide more information about your experience and credentials.


    How to Add Links to Your Profile

    1. In the upper right-hand corner of the page, click on your profile picture and then My Profile
    2. Scroll to the bottom of the page and enter your information
    3. Click Save



    Viewing Your Profile

    Once you add your profile links to your profile, you'll see the following:


     

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  • Change Your E-mail Login

    Your login credentials can be changed at any time. You can change the email address associated with your Udemy account from account settings.

    1. Click your profile picture in the top right-hand corner of the page.
    2. Click on My Profile and then Account on the left hand side of the page
    3. Click the pencil icon the email box
    4. Enter the new email and your old password
    5. Click Save

     

    I Can't Change my E-mail Because the Pencil Icon is Missing
    If you signed up with a Facebook or Google Account, you will need to set a password on your account before changing your e-mail address. Setting a new password will not unlink your Facebook or Google Account from Udemy.


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  • Unsubscribe From Udemy Notifications

    If you no longer wish to receive certain notifications from Udemy and instructors, you can unsubscribe from them by changing your notification settings.

    You can edit your notification settings by following the steps below:

    1. Move your cursor to the the top right-hand corner of the page
    2. Click on My Profile and then Notifications on the left hand side
    3. Select the notifications you wish to receive. If you don't wish to receive any promotional emails, however, then click on the box beside Don't send me any promotional emails
    4. Click Save 

    student_notifications.png

    For steps on how to edit the notification settings for a specific course, please refer to this article.

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  • Unlinking Your Facebook or Google Account From Udemy

    If you signed up for Udemy using your Facebook or Google account, and wish to unlink it from your Udemy account, please contact us at Support. Please be sure to provide us with the e-mail address that is linked to your Facebook or Google account that you signed up with originally.

     

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  • How do I Log Into my Udemy Account?

    You can login to your Udemy account with your email and password, Facebook or Google.

    Logging in With Your Email and Password

    If you used an email address and password to create your Udemy account, follow the steps below to login:

    1. Move your cursor to the top right of Udemy's homepage, then click Login
    2. Enter your email and password
    3. Click Login

    Logging in With Facebook or Google

    If you used Facebook or Google to create your Udemy account, however, then follow these steps to login:

    1. Move your cursor to the top right of Udemy's homepage, then click Login
    2. Click Continue with Facebook or Continue with Google

    login_options.png

    If you Don't see the Login Option

    If you don't see Login in the top right-hand corner, it indicates you're already logged in or someone else is.

    1. If it is not your account, move your cursor over the top right hand corner and click Logout in the dropdown menu
    2. Then, from the Udemy homepage, click Login in the top right and follow the steps outlined above to access your account

    UEJt1rQ.png

    Still having trouble logging in? If so, this article describes how you can reset your password.
     

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  • Change Language Settings

    The Udemy website and mobile app is available is localized in English, German, Spanish, Portuguese, French, Italian, Russian, Japanese, Korean, Chinese (Simplified) and Turkish. Udemy courses can only be viewed in the language that they were recorded.

    Note: Changing the language settings will not change your country or currency settings. Information about supported currencies.

    Change Site Language

    1. Move your cursor to the top right-hand corner of the page
    2. Click My Profile
    3. On the Profile page, select your preferred language from the drop-down options.
    4. Scroll to the bottom of the page and click Save


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  • Delete Account

    Closing your Udemy account will permanently delete your content, comments, messages, wish list, and enrolled courses. If a course was purchased within the past 30 days, please request a refund before deleting your account. Once your account is deleted, purchases cannot be restored.

    If you're having trouble with the site, or if there's anything we can help you with before you delete your account, please contact Udemy support. ​
     

    Delete Your Udemy Account

    1. Sign in to your account. 
    2. Move your cursor to your avatar at the top right-hand corner of the page
    3. Click on My Profile and then Danger Zone on the left hand side 
    4. Click Delete
    5. Confirm that you want to delete your account. Click Yes


    How to Delete an Instructor Account 

    For instructions on how to delete an instructor account please head here.

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  • Change or Reset Your Udemy Password

    Forgot Password

    You can request a password reset email from the login page:

    1. Click Login in the top right corner of the page
    2. Click Forgot Password
    3. Enter your email, then click Reset Password

    If you do not receive the password reset message within an hour, please check your spam folder. Also, please be sure the no-reply@e.udemymail.com email is added to your safe sender list. For information on how to do this, please click here.


    Change Password

    You can change your password at any time in your Account settings.

    1. Log in to your account
    2. Move your cursor to the top right of Udemy's homepage, then click on My Profile.
    3. Click Account on the left hand side of the page
    4. Enter your current password, your new password, re-type your new password, then click on Change Password.

     

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