• Creating and Editing Your Profile

    Every Udemy account includes a profile page where you can share information about yourself. This article outlines how learners can create and edit their Udemy profile.

    Table of contents

    How to edit your profile

    You can update various details such as your name, headline, and biography by following the steps below. 

    Please note:

    1. After logging in to your account, access your Profile page. You can also find the page at the top right of the page and click on your name in the drop-down menu.

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    2. Click on the fields you want to change and type the updated information. Then, click Save at the bottom of the page.

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    How to upload your profile picture

    To upload (or edit) your profile picture, click Photo on the left-hand side of your Profile page. Then choose an image from your computer to upload. Once it’s uploaded, you can crop it, if necessary, and then click Save.

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    How to view your profile

    If you wish to see how your profile will appear to other learners and instructors, click View Public Profile on the left-hand side of your Profile page.

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    Editing your privacy settings

    You can access and update your privacy settings on the Privacy page. The page can also be accessed by clicking Privacy on your Profile page.

    Please note: Only those logged into Udemy can view a learner’s public profile. Public instructor profiles are visible regardless of login status (Learn more about instructor profiles).

    To make your profile or enrolled courses private, click on the checkmark beside each option and click Save.

    Related support articles

    Sign up and log in with Udemy

    Unsubscribe From Udemy Notifications

    Change Your Email Login

    Adding and Deleting Cards in Your Account

    Update your name or language for your certificate of completion

    Read article
  • How to Change Your Account’s Email Address (on a Browser)

    This article explains how you change your email login while accessing Udemy on a browser. The article also includes answers to some of the commonly asked questions we receive about changing an account’s email address.

    Important security notes:

    • To further enhance the security of your Udemy account, multifactor authentication (MFA) must be enabled before you can change your account’s email address. The authentication code will be sent to the email address you have registered for your Udemy account. Learn how to enable MFA.
    • If you change your account’s email address, any credit card information you have saved in your account will be deleted. In addition, in order to change your email address you will be prompted to enable

    How to change your account’s email address

    Provided MFA has been enabled for your Udemy account, you can change your account’s email address by following the steps below.

    1. After you log into your Udemy account, via your browser, navigate to your account settings page.

    2. Click the pencil icon beside the email box.

    Please note: If you do not see an edit pencil icon next to the email box, this indicates you registered for Udemy using an Apple, Google, or Facebook account. To enable editing and change your account's email address, you will first need to set up a password for your account.

    • Please follow the instructions for how to change your password, to set up a password for your Udemy account using the same email address registered with your Apple, Google, or Facebook account.

    3. Enter the new email address and your password.

    • To maintain a secure and reliable platform, we require email validation when changing your email address, or when signing up for a new account. If you experiencing issues, please review our troubleshooting steps.

    4. Click Save.

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    Frequently asked questions

    When I try to change my email address it says that address is unavailable. Why?

    The “email address is unavailable” banner indicates that the email address is registered to another active account or an account that was recently closed.

    For example, you may have created two accounts by accident. You can follow the steps outlined in this article to reset your password and access the account registered to that email address.

    If you recently closed an account that had that email address registered to it, however, that address may not be available to use with another Udemy account for a period of time. 

    What should I do if I received a notification that my account email has been changed, but I didn’t change it?

    Learn what to do if you believe your account has been compromised.

    How do I change the password for my account?

    Learn how to change or reset the password for your account.

    I’m having trouble logging in. What should I do?
    Learn how to troubleshoot login issues or how you can check which email address is registered to your Udemy account.

    I’m having issues with MFA for my account. What should I do?

    Review steps you can take to resolve common issues regarding Udemy’s MFA feature.

    Read article
  • How to Check Your Account’s Email Address or if You Have Additional, Udemy Accounts

    This article includes instructions for how you can check to see what email address is registered to your Udemy account, or if you have created more than one account. The troubleshooting steps below may be helpful if you’re encountering login issues, or if you’re having trouble finding courses you enrolled in.

    How to confirm what email address you have registered with Udemy

    If you’re logged into your Udemy account.

    • If you are logged into your Udemy account, you can check to see what email address you registered by navigating to your account settings page
    • If you’re using the Udemy mobile app, tap Account at the bottom-right of your device’s screen to see your account’s email address.

    Missing course tip: if you recently signed up to Udemy and enrolled in a course, but you didn’t receive a confirmation email, this could indicate an error was made when you entered your email address. 

    • Check the email address that is listed in the Email section of your account settings and carefully review it to make sure no typo was made by mistake when you created your account. 
      • If an error was made, our system would have attempted sending your confirmation email to the incorrect address. Provided the enrollment went through, however, your course should be available in your My Courses page.
      • If your email address was incorrectly entered, you can update your Udemy account’s email address and then log in moving forward with that address. If you're unable to access the email address that is registered with your Udemy account, please contact support.
      • If the email address was incorrectly entered, and the address you want to enter is already assigned to another Udemy account you created, then please submit a merge account request

    Review more troubleshooting steps on how to find your missing course.

    If you’re not logged into your Udemy account

    • Try a password reset: If you can’t remember what email address you used to sign up to Udemy, and therefore, you can’t log in, try resetting your account’s password by entering different email addresses you use. Be sure to check your junk/spam mail folder for your password reset email.
      • If you believe you may have created a Udemy account with an incorrect email address that included a typo, please contact our support team and provide the requested information.
    • Check all your email accounts for confirmation emails from Udemy: when you enroll in a course, a confirmation email from udemy@email.udemy.com is sent to the email address registered to your Udemy account. Be sure to also check your junk/spam mail folder.
      1. Try logging into Udemy using the email address you received the confirmation email in. 
      2. If you can’t remember the password you used to sign up, initiate a password reset for your Udemy account.

    Missing course tip: if you find emails from Udemy in more than one of your email accounts, this could indicate that you have more than one, active, Udemy account. The course you’re looking for could be registered to one of your other accounts. .

    Review more troubleshooting steps on how to find your missing course. 

    Did you create your Udemy account using the Apple, Google or Facebook sign up option? 

    It’s also possible to create a Udemy account using your Apple, Google or Facebook credentials.

    • If you used your Google or Facebook credentials to sign up to Udemy then the email address you have registered for that account will also be listed in your Udemy account settings page.
    • If you used the Apple sign up option, then you will see either your Apple account’s email address in your Udemy account settings page, or a unique, private email address, depending on what you selected during the sign up process.

    Have you discovered you created more than one Udemy account?

    If you determine that you have more than one Udemy account, and would like to merge them, learn how you can submit a merge account request

    Encountering login issues?

    Review troubleshooting steps you can take to resolve common login issues.

    Read article
  • Login Alert Notifications

    This article explains what login alert notifications are and when you may receive these emails from Udemy. 

    What are login alert notifications? And when are they sent?

    When our system detects suspicious or inconsistent behavior, there are a few ways our system will respond, including sending an alert notification to confirm if a login was authorized by you. For example, if our system detects a login from a new device, or a login in a new region, Udemy will send you an alert notification to let you know.

    What do the login alert notifications say?

    The emails Udemy sends will come from the no-reply-alert@e.udemymail.com email address, and include a subject line noting that it is a login alert notification. The notification will include what browser and operating system the login was detected on, and the time it happened, according to our systems/records.

    What should you do if you believe your account was accessed by someone else?

    If you receive an alert notification for a login you didn’t initiate, and you suspect your account was accessed by someone else, we strongly recommend changing your password immediately.

    Review additional steps you should take if you believe your account has been compromised.

    Read article
  • How to Change Your Language Preferences

    The Udemy site (udemy.com) and mobile app are localized in Chinese, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Thai, and Turkish. This article outlines how you can change the language preferences for Udemy.com, your account, the Udemy mobile app, or if required, when reading articles in our Help Center.

    Please note: changing your language preference will not change your account’s country, currency settings or the language of courses in your account.  

    Change your Udemy.com account language when logged in

    You can quickly change your account's language by selecting a different language from your account’s dropdown menu. You can access the dropdown menu by moving your cursor to the top right of the Udemy.com site.  

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    Change the language for Udemy.com when not logged in

    If you don’t have a Udemy account yet and wish to change the site’s language, or wish to select a different language while not logged into your account, click the icon at the top right.

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    Change the mobile app language 

    The Udemy mobile app language is determined by the language that is set for your mobile device, and not the language that’s set for your Udemy account. Please note, however,  that certain pages accessible in the app are hosted at Udemy.com. In order to view one language uniformly across the platforms, the languages for your mobile device and Udemy account must be the same.

    When a matching translation is not available the app will default to English or, if available, your second language preference.

    Instructions on how to change the language of your mobile device can be viewed here:

    Change the Help Center language

    The Udemy Help Center (support.udemy.com) can be viewed in English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish and Turkish.  If your Udemy.com language isn’t supported in the Help Center, the Help Center will appear in English when you navigate to it.

    If you wish to select a different language for the Help Center, however, click on the dropdown menu at the bottom right and make your selection.

    Help_Center_language_options.png

    Please note that changing the language setting in our Help Center will not change the language that is set for your Udemy account.

    Read article
  • Merging Accounts

    This article outlines how you can submit a merge account request to our team if you’ve accidentally created two Udemy accounts and would like them merged together. 

    Or, if you can not access the email address that is registered with your Udemy account, we advise creating a new account and submitting a merge account request to help ensure you can access your courses moving forward. 

    Please note:

    • Merges are permanent and cannot be reversed.
    • Merges are limited to one per user.

    Table of contents

    What will be transferred when I merge accounts?

    In addition to your courses,  your course progress and purchase history will be transferred when your accounts are merged. 

    Please note that private messages and notes will not be transferred when your accounts are merged. Be sure to save any important information you wish to keep before proceeding with the process.

    Accounts that cannot be merged

    Udemy Business accounts and Udemy marketplace accounts are treated separately and cannot be merged.

    In addition, instructor accounts cannot be merged at this time. Since instructor accounts have unique revenue reports and additional data that's been generated, merging this information with another account cannot be facilitated.

    Submitting a merge account request for existing Udemy accounts

    In order to submit a merge account request to our team for existing Udemy accounts, please provide the following information. 

    1. Account ownership verification: In order to verify your ownership of both accounts,  our team requires proof of purchase for any of your courses in the account that will be merged into your primary account.

    This can be in the form of:

    • a bank statement showing the purchase OR
    •  an enrollment email you received upon purchase.

    You can also provide a screenshot of either of these two options. Please note: As an additional security precaution, screenshots of the purchase history page will not be accepted.

    2. The email addresses of the Udemy accounts to be merged: Please be ready to provide the email address of the primary account you wish to keep and the email address of the account you wish to merge into it. 

    Once you have the information above to provide to our team, contact support to begin the merge account process.

    Unable to access your Udemy account’s email address?

    If you’re unable to access the email address that’s registered with your Udemy account (e.g., you no longer have access to the email address or a typo was made in the email address when you signed-up to Udemy),  we advise creating a new account and submitting a merge account request to help ensure you can access your courses moving forward. 

    For example, when multi-factor authentication or passwordless login is enabled for an account, you will need to access the account’s email address so you can retrieve the verification code to login. 

    If this situation applies to you, please follow the steps below to submit a merge account request.

    1. Double-check to see that you do not have a second Udemy account already. If you do not, create a new Udemy account.  

    • Please be sure to check your information during the sign-up process and to enter a valid email address that you can access.

    2.  Retrieve a proof of purchase to verify account ownership of the initial account (the account that is registered with an email address you can no longer access). 

    • This can be in the form of a bank statement. You can also provide a screenshot of the bank statement. 

    3. Next, contact support to begin the merge account process. Please be ready to submit your initial account’s email address, proof of purchase for a course in your initial account, and your new account’s email address.

    Read article
  • Organizing Your Udemy Courses With Lists

    As you enroll in more-and-more Udemy courses, you may find that you want to organize the courses in your My learning section. By utilizing our Lists feature, you can easily organize your Udemy courses in a variety of ways and plan your learning accordingly. 

    Please note:

    • This article explains the Lists feature for individual course enrollments and may not fully apply to all our product offerings. 
    • Creating and selecting lists is only available while accessing Udemy on a browser and not on the Udemy mobile app.

    Lists

    By using the Lists feature, you’ll be able to organize courses into lists based on category, projects or learning goals that you create.

    For example, if you’re enrolled in several courses related to web development, you could create a list named "Web Development", and assign related courses to it. 

    How to create a list

    You can create a new list, and assign courses to it, by following these steps:

    1. While accessing Udemy on a browser, click on My learning at the top right of the page.
    2. Click on the vertical ellipses at the top right of the course card.
    3. Move your cursor to Create New List and click on it.
    4. Name the list and add a description.
    5. Click Create.
    6. The course will be assigned to that list.

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    Adding courses to existing lists

    You can add courses to lists you've already created by following these steps:

    1. Click on the vertical ellipses at the top right of the course card.
    2. Lists you have created will appear.
    3. Click on the list name you would like the course added to. 

    You can also add a course to multiple lists if you wish, by selecting additional list names, when you click on the course card's vertical ellipses. If a course has been added to a list, a checkmark will appear by the list name. 

    Please note: archived courses cannot be added to existing lists. If you would like to add an archived course to a list, please unarchive the course first

    Adding_courses_to_existing_lists.jpg

    When you hover your cursor above a course on your My learning page, it will show how many lists the course has been added to.

    Removing a course from a list

    If you wish to remove a course from a list, then please follow these steps:

    1. Click on the vertical ellipses at the top right of the course card.
    2. Click on the list name where the checkmark appears.
    3. The course will be removed from that list.

    Editing or deleting a list

    You can quickly edit a list name and description, or delete it altogether.

    To edit a list name, simply click on the edit pencil icon, which appears beside the list’s title. The option to edit the name or description will appear. To delete the list, click on the garbage can icon that appears beside the edit pencil icon. 

    Please note: deleting a list cannot be undone. The courses that were included in the list, however, will remain active in your account.

    editing_or_deleting_a_list.jpg

    Read article
  • Unsubscribe From Udemy or Instructor Notifications

    If you no longer wish to receive certain notifications from Udemy and instructors, you can unsubscribe from them by changing your notification settings.

    You can edit the notification settings for your account by following the steps below:

    1. Move your cursor to your initials or profile image at the top right of the page.
    2. Click Account Settings in the dropdown menu and then Notifications on the left hand-side of the page.
    3. Select the notifications you wish to receive. If you don't wish to receive any promotional emails, however, then click on the box beside Don't send me any promotional emails.
    4. Click Save.

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    How to opt-out from specific course notifications

    Many instructors send announcements regarding new lectures and other information relevant to the course. If you do not want to receive these messages from a specific course, you can unsubscribe from the course player.

    Click the ellipses at the top right of the course player, and in the dropdown menu the option to unsubscribe from these announcements will appear.

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    Read article
  • Closing Your Account (Browser Instructions)

    This article outlines how you can close your Udemy account while accessing Udemy on a browser. If you're having trouble with the site, or if there's anything we can help you with before you close your account, please contact Udemy Support. ​

    Important information regarding account closures

    Course access: Please note that by closing your Udemy account your account will be deleted and you will lose access to all the courses you’ve enrolled in, including purchased courses. If a course was purchased within the past 30 days, however, you can request a refund before closing your account.

    Account data: When you delete your account, the personal data associated with your account will be deleted or anonymized. This includes your account data and platform usage data. Please note, however, that we must retain certain data, like a record of payment transactions and data required for legal reasons. Any retained data will be deleted once the purposes of retention have been served. For additional information, please see our Privacy Policy.

    Note:  If you wish to revoke the close account request, you must notify our team of this within 14 days of submitting your close account request. Once the request for your account has been completed, and your account is fully deleted and anonymized, we will not be able to reinstate your account.

    How to close your Udemy account (browser instructions)

    1. Sign in to your account.

    2. Move your cursor to your avatar at the top right-hand corner of the page.

    3. Click on your name from the drop down menu to navigate to your Profile page.

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    4. Next, click Close Account on the left-hand side and then Close Account on the right.

    5. Enter your password and click Close Account again.

    • Note: if you encounter an error message to contact support while attempting to close your account, instructions on how to do so are available in this Help Center article.

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    6. As of 6/12/2024: After you have submitted your close account request, a confirmation email from no-reply@e.udemymail.com will be sent to the email address you registered with your Udemy account. The email will include instructions for how you can keep your Udemy account open if you change your mind. 

    As noted above, if you wish to revoke the close account request, you will need to do so within 14 days of submitting your close account request.

    Instructors

    Learn how instructors can close their Udemy account.

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