Account & profile settings

Every Udemy account includes a profile page where you can share information about yourself. This article outlines how learners can create and edit their Udemy profile.

• Udemy instructor? Learn how to create and update an instructor profile.
• Updating your certificate? Learn how to change your certificate name and language.
• See instructions for unsubscribing from Udemy or Instructor notifications. 
• See how to add or delete cards in your account. 

Table of contents

• How to edit your profile
• How to upload your profile picture
• How to view your profile
• Editing your privacy settings

How to edit your profile

You can update various details such as your name, headline, and biography by following the steps below. 

Please note:

• Changes to your profile may not appear in an existing certificate of completion. 
  • Learn how to update your name or language when generating a certificate of completion.
• The Profile page doesn't include an option for account currencies.
  • Learn how currencies are assigned on Udemy.

1. After logging in to your account, access your Profile page. You can also find the page at the top right of the page and click on your name in the drop-down menu.

2. Click on the fields you want to change and type the updated information. Then, click Save at the bottom of the page.

How to upload your profile picture

To upload (or edit) your profile picture, click Photo on the left-hand side of your Profile page. Then choose an image from your computer to upload. Once it’s uploaded, you can crop it, if necessary, and then click Save.

How to view your profile

If you wish to see how your profile will appear to other learners and instructors, click View Public Profile on the left-hand side of your Profile page.

Editing your privacy settings

You can access and update your privacy settings on the Privacy page. The page can also be accessed by clicking Privacy on your Profile page.

Please note: Only those logged into Udemy can view a learner’s public profile. Public instructor profiles are visible regardless of login status.

To make your profile or enrolled courses private, click on the checkmark beside each option and click Save.

This article includes instructions for how you can check to see what email address is registered to your Udemy account, or if you have created more than one account. The troubleshooting steps below may be helpful if you’re encountering login issues, or if you’re having trouble finding courses you enrolled in.

• Review troubleshooting help for login and email issues.

Table of contents

• How to check what email address you have registered with Udemy

  • If you’re logged into your Udemy account

  • If you’re not logged into your Udemy account

  • If you created your Udemy account using the Apple, Google or Facebook sign up option

• Troubleshooting next steps

  • I created more than one Udemy account

  • I created my account with an incorrect email address

  • I'm encountering login issues

  • I can't find my course(s) in my account

  • I recently created an account and didn’t receive a confirmation email for a course I enrolled in

  • I found emails from Udemy in more than one of my email accounts

How to check what email address you have registered with Udemy

If you’re logged into your Udemy account

1. If you're logged into your Udemy account, navigate to your account settings page to view the email associated with your account.

• If you’re using the Udemy mobile app, tap Account at the bottom-right of your device’s screen to see your account’s email address.

2. Review the email make sure no typo or other mistake was made when you created your account.

If the email address is not correct, see these possible actions:

• You have access to the registered email address and want to change it: See steps for changing your account's email address.
• You don't have access to the registered email address and want to change it: See how to contact Udemy support for assistance. 
• You want to change the registered email address to an email that's already associated with another Udemy account you own: See how to submit a merge account request.

If you’re not logged into your Udemy account

If you're not logged in to your Udemy account and want to check what email you're registered with, check all your email accounts for confirmation emails from Udemy.

When you enroll in a course, a confirmation email from udemy@email.udemy.com is sent to the email address registered to your Udemy account.

• Note: Be sure to also check your junk/spam mail folder.

If you created your Udemy account using the Apple, Google ,or Facebook sign up option

It’s also possible to create a Udemy account using your Apple, Google, or Facebook credentials. Check your account settings page to see which email you used:

• If you used the Apple sign up option, then you'll see either your Apple account’s email address or a unique, private email address, depending on what you selected during the sign up process.
• If you used your Google or Facebook credentials to sign up to Udemy, then you'll see the email associated with your Google or Facebook account.

Troubleshooting next steps

I created more than one Udemy account

If you determine that you have more than one Udemy account, and would like to merge them, learn how you can submit a merge account request. 

I created my account with an incorrect email address

If you believe you may have created a Udemy account with an incorrect email address that included a typo, contact Udemy support for assistance.

I'm encountering login issues

Review troubleshooting steps you can take to resolve common login issues.

I can't find my course(s) in my account

Review troubleshooting tips for finding missing courses.

I recently created an account and didn’t receive a confirmation email for a course I enrolled in

This could indicate an error was made when you entered your email address and the system attempted to send your confirmation email to the incorrect address.

Provided the enrollment went through, however, your course should be available in your My Courses page. For assistance with fixing your incorrect email address, contact Udemy support.

I found emails from Udemy in more than one of my email accounts

You may have more than one active Udemy account. The course you’re looking for could be registered to one of your other accounts.

• See instructions for logging in to Udemy.

The Udemy site (udemy.com) and mobile app are localized in multiple languages. This article outlines how you can change the language preferences for Udemy.com, your account, the Udemy mobile app, or if required, when reading articles in our Help Center.

Please note: changing your language preference will not change your account’s country, currency settings or the language of courses in your account.  

• Learn more about our supported currencies.
• Learn how to find courses with subtitles.

Change your Udemy.com account language when logged in

You can quickly change your account's language by selecting a different language from your account’s dropdown menu. You can access the dropdown menu and the languages that are available by moving your cursor to the top right of the Udemy.com site.  

Change the language for Udemy.com when not logged in

If you don’t have a Udemy account yet and wish to change the site’s language, or wish to select a different language while not logged into your account, click the icon at the top right.

Change the mobile app language 

The Udemy mobile app language is determined by the language that is set for your mobile device, and not the language that’s set for your Udemy account. Please note, however, that certain pages accessible in the app are hosted at Udemy.com. In order to view one language uniformly across the platforms, the languages for your mobile device and Udemy account must be the same.

When a matching translation is not available the app will default to English or, if available, your second language preference.

Instructions on how to change the language of your mobile device can be viewed here:

• iOS
• Android

Change the Help Center language

The Udemy Help Center (support.udemy.com) can be viewed in English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish, and Turkish.  If your Udemy.com language isn’t supported in the Help Center, the Help Center will appear in English when you navigate to it.

If you wish to select a different language for the Help Center, however, click on the dropdown menu at the bottom right and make your selection.

Please note that changing the language setting in our Help Center will not change the language that is set for your Udemy account.

This article outlines how you can submit a merge account request to our team if you’ve accidentally created two Udemy accounts and would like them merged together.

Please note: Due to the complexities and limitations of merging accounts, some accounts cannot be merged. 

Table of contents

• What will be transferred when I merge accounts?
• Accounts that cannot be merged
• Submitting a merge account request for existing Udemy accounts

What will be transferred when I merge accounts?

In addition to your courses,  your course progress and purchase history will be transferred when your accounts are merged. 

Please note that private messages and notes will not be transferred when your accounts are merged. Be sure to save any important information you wish to keep before proceeding with the process.

Accounts that cannot be merged

Here are situations where accounts are not able to be merged:

Udemy Business account

As Udemy Business accounts and Udemy marketplace accounts are treated separately, they cannot be merged.

Instructor accounts with course enrollments

Instructor accounts that have courses with enrollments, whether they are currently published or not, cannot be merged. 

Please note: If you have an instructor account with course enrollments, you are eligible to change your email address. Learn how to change your account email address.

Since instructor accounts have unique revenue reports and additional data that has been generated, merging this information with another account cannot be facilitated.

• Review if your account is an instructor account with enrolled learners. 

Important note regarding accounts with draft courses: Accounts with existing draft (unpublished) courses are designated as instructor accounts. In order to merge your account, draft courses without enrollments must be deleted before proceeding. 

• Learn how to delete a draft course.

Please note: Once a draft course is deleted, it cannot be retrieved. A course can only be deleted if learners are not enrolled.

Submitting a merge account request for existing Udemy accounts

In order to submit a merge account request to our team for existing Udemy accounts, please provide the following information. 

Please note:

• Merges are permanent, cannot be reversed, and are limited to one per user.
• If you are ineligible for an account merge, learn how to change your account email address.

1. Account ownership verification: In order to verify your ownership of both accounts,  our team requires proof of purchase for any of your courses in the account that will be merged into your primary account.

This can be in the form of:

• a bank statement showing the purchase OR
•  an enrollment email you received upon purchase.

You can also provide a screenshot of either of these two options. Please note: As an additional security precaution, screenshots of the purchase history page will not be accepted.

2. The email addresses of the Udemy accounts to be merged: Please be ready to provide the email address of the primary account you wish to keep and the email address of the account you wish to merge into it. 

• Learn how to check your account's email address.

Once you have the information above to provide to our team, contact support to begin the merge account process.

As you enroll in more-and-more Udemy courses, you may find that you want to organize the courses in your My learning section. By utilizing our Lists feature, you can easily organize your Udemy courses in a variety of ways and plan your learning accordingly. 

Please note:

• This article explains the Lists feature for individual course enrollments and may not fully apply to all our product offerings. 
• Creating and selecting lists is only available while accessing Udemy on a browser and not on the Udemy mobile app.

Lists

By using the Lists feature, you’ll be able to organize courses into lists based on category, projects or learning goals that you create.

For example, if you’re enrolled in several courses related to web development, you could create a list named "Web Development", and assign related courses to it. 

How to create a list

You can create a new list, and assign courses to it, by following these steps:

1. While accessing Udemy on a browser, click on My learning at the top right of the page.
2. Click on the vertical ellipses at the top right of the course card.
3. Move your cursor to Create New List and click on it.
4. Name the list and add a description.
5. Click Create.
6. The course will be assigned to that list.

Adding courses to existing lists

You can add courses to lists you've already created by following these steps:

1. Click on the vertical ellipses at the top right of the course card.
2. Lists you have created will appear.
3. Click on the list name you would like the course added to. 

You can also add a course to multiple lists if you wish, by selecting additional list names, when you click on the course card's vertical ellipses. If a course has been added to a list, a checkmark will appear by the list name. 

Please note: archived courses cannot be added to existing lists. If you would like to add an archived course to a list, please unarchive the course first. 

When you hover your cursor above a course on your My learning page, it will show how many lists the course has been added to.

Removing a course from a list

If you wish to remove a course from a list, then please follow these steps:

1. Click on the vertical ellipses at the top right of the course card.
2. Click on the list name where the checkmark appears.
3. The course will be removed from that list.

Editing or deleting a list

You can quickly edit a list name and description, or delete it altogether.

To edit a list name, simply click on the edit pencil icon, which appears beside the list’s title. The option to edit the name or description will appear. To delete the list, click on the garbage can icon that appears beside the edit pencil icon. 

Please note: deleting a list cannot be undone. The courses that were included in the list, however, will remain active in your account.

If you no longer wish to receive certain notifications from Udemy and instructors, you can unsubscribe from them by changing your notification preferences.

Edit your notification preferences

To update your notification preferences:

1. At the top right of the page, click on your profile picture or initials, and select Account settings from the dropdown menu.
2. On the right-hand side of your profile page, click Notification Preferences.
3.  On the Notification preferences page, use the toggle buttons to turn on notifications for all topics under a specific category, or use the check boxes to select specific preferences:
   1. Updates and offerings: notifications regarding product launches, offers, or promotions.
   2. Your learning: notifications related to your learning experience, including course recommendations and notifications from instructors.
4. Click Save.

Unsubscribe from notifications for a specific course

Many instructors send announcements regarding new lectures and other information relevant to the course. If you don’t want to receive these messages from a specific course, you can unsubscribe from the course player:

1. Click the ellipses at the top right of the course player.
2. Use the check boxes to turn on or off: 

• • New announcements emails 
  • Promotional emails

This article outlines how you can close your Udemy account while accessing Udemy on a browser. 

If you're having trouble with the site, or if there's anything we can help you with before you close your account, please contact Udemy Support. ​

• Using the mobile app? Review how to close your Udemy account on the mobile app.
• If you’ve created a course on Udemy as an instructor, or you have been added as a co-instructor to a course, you'll need to take additional steps before you can close your account. See instructions for closing your instructor account.

Important information regarding account closures

Course access

By closing your Udemy account, your account will be deleted and you'll lose access to all the courses you’ve enrolled in, including purchased courses. If a course was purchased within the past 30 days, however, you can request a refund before closing your account.

Account data

When you delete your account, the personal data associated with your account will be deleted or anonymized. This includes your account data and platform usage data. 

Please note, however, that we must retain certain data, like a record of payment transactions and data required for legal reasons. Any retained data will be deleted once the purposes of retention have been served. For additional information, review our Privacy Policy.

Note: If you wish to revoke the close account request, you must notify our team of this within 14 days of submitting your close account request. Once the request for your account has been completed, and your account is fully deleted and anonymized, we won't be able to reinstate your account.

How to close your Udemy account on a browser

1. While signed into your account, move your cursor to your avatar at the top right-hand corner of the page.

2. Click on your name initials from the drop down menu to navigate to your Profile page.

3. Click Close Account on the left-hand side, then click Close Account on the right.

• Depending on your account settings, you may be required to enter a 6-digit verification code sent to your account's email address. Otherwise, enter your password. Then, click Close Account again.

Note: If you encounter an error message to contact support while attempting to close your account, see how to contact Udemy support.

6. After you submit your close account request, a confirmation email from no-reply@e.udemymail.com will be sent to the email address you registered with your Udemy account. The email will include instructions for how you can keep your Udemy account open if you change your mind. 

Reminder: If you wish to revoke the close account request, you'll need to do so within 14 days of submitting your close account request.