This article provides instructions for changing the email address or password associated with your account on the mobile app.
Note: Passwords are no longer used for logging in to Udemy.
- If you originally created your account using a password, you’ll use passwordless email authentication with a 6-digit code to log in to your account instead.
- If you created your account without a password, you don’t need to create a password and will use passwordless email authentication with a 6-digit code to log in to your account.
For more information:
- See instructions for logging in to Udemy on the mobile app.
- Review troubleshooting tips for login issues.
Table of contents
- Change your email address on the mobile app if you have a password
- Change your email address on the mobile app if you don’t have a password
- How do I change my email address if I’ve forgotten my password?
- How do I change my email address if I don't have access to the email address?
- How to change your password on the mobile app
Change your email address on the mobile app if you have a password
Important security note: If you change your account’s email address, any credit card information you have saved in your account will be deleted. Learn how to add or delete cards in your account.
If you previously created a password for your account, and want to change the email associated with your account, log in to the Udemy app and follow these steps:
1. Tap account to access your account settings.
2. Under the Account settings section, tap Account security.
3. Tap the pencil icon next to your current email address.
- Note: You may be prompted to enable multi-factor authentication (MFA). Follow the instructions on screen to enable MFA before continuing with these steps. See steps for enabling MFA.
4. Enter your new email address and current password, and tap Verify my new email.
6. You’ll receive an email to your new email address with a 6-digit code. Enter this code and tap Update your email to complete your email change.
Change your email address on the mobile app if you don’t have a password
If you signed up to Udemy using passwordless email authentication, and want to change the email associated with your account, log in to the Udemy app and follow these steps:
1. At the top right of the page, move your cursor to your initials or profile image.
2. In the dropdown menu, tap Account settings.
3. Tap the pencil icon next to your current email address.
4. Enter your new email address and tap Verify my new email.
5. You’ll receive an email to your new email address with a 6-digit code. Enter this code, then tap Update your email to complete your email change.
How do I change my email address if I’ve forgotten my password?
If you’ve forgotten your password, and need to change your email address, contact Udemy support for assistance.
How do I change my email address if I don't have access to the email address?
If you’re unable to access the email address that’s registered with your Udemy account (for example, you no longer have access to the email address or a typo was made in the email address when you signed-up to Udemy), you can submit a request to our team to associate your account with a new email address.
- Note: The email you wish to change to must not be registered to a Udemy account. If you already have a Udemy account with the other email address, see how to submit a merge account request instead.
In order to submit an email change to our team for existing Udemy accounts, provide the following information when contacting our team.
1. Account ownership verification
In order to verify your ownership of both accounts, our team requires proof of purchase for any of your courses in the account that will be merged into your primary account.
This can be in the form of:
- a bank statement showing the purchase OR
- an enrollment email you received upon purchase
You can also provide a screenshot of either of these two options.
Note: As an additional security precaution, screenshots of the purchase history page won't be accepted.
2. Email addresses
Provide both of these email addresses:
- The email address you can't access, which is linked to your Udemy account.
- The new email address you'd like to use, that isn't associated with any Udemy account.
Once you have the information below to provide to our team, contact support to begin the email change process.
How to change your password on the mobile app
If you originally created your account using a password, and would like to change the password, log in to the Udemy app and follow the steps below.
- Note: You no longer need your password to log in to Udemy, but it may be required for updating account settings, such as your email address.
- Tap account to access your account settings.
- Under the Account settings section, tap Account security.
- Enter your Current password, New password, and Confirm new password, then tap Change password.