We want you to be satisfied, so all courses purchased on Udemy can be refunded within 30 days. Please note, however, that refunds are only available for courses purchased on the Udemy website (at www.udemy.com) or the Android app; any courses purchased through a third party website or the iOS app will not be eligible for cash refunds (for more details on refund restrictions, please see below). For whatever reason, if you are unhappy with a course, please let us know through the Contact Support form, or by requesting a refund from the course player. We're here to help.
Request a Refund From the Course Player
- Copy the course URL.
- Navigate to the course player.
- Click the ellipses at the top right-hand corner of the page.
- Next, click Request refund.
- Send a ticket through the Contact Support form with the course URL.
All refunds will be credited back via the card you used or your PayPal account (please see below for information regarding refunds for purchases on the iOS app).
Reasons for Denied Refunds
While our 30 day refund policy is in place to protect students, we must also protect our instructors from fraud and provide a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.
If all course content was downloaded before the refund was requested, the refund request may be rejected.
Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.
Refunds for Bundles Purchased Through Third Party
If you purchased the course through a third party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third party vendor directly to request a refund.
Refunds for Mobile Purchases
Since iOS payments are processed through Apple and not Udemy, we are unable to offer cash refunds for in-app purchases made in the Apple App Store. We are, however, happy to offer full credit refunds for eligible purchases.
You can read more about Apple's refund policy here.
Refunds for Bank & Cash Transfer Purchases
Courses purchased through cash and bank transfers are also eligible for Udemy’s 30-day refund policy. Please note, however, that some bank and cash transfer methods are only eligible for credit refunds.
Refunds for Boleto Bancário Purchases
If you purchased a course using Boleto Bancário, please contact our support team, who will refund the course purchase price by issuing Udemy Credits directly to your Udemy account.