We want you to be satisfied, so all courses purchased on Udemy can be refunded within 30 days. Please note, however, that refunds are only available for courses purchased on the Udemy website (at www.udemy.com) or the Android app; any courses purchased through a third party website or the iOS app will not be eligible for refunds (for more details on refund restrictions, please see below). For whatever reason, if you are unhappy with a course, please let us know through the Contact Support form, or by requesting a refund from the course dashboard. We're here to help.
Request a Refund From the Course Dashboard
- Copy the course URL
- Navigate to the Course Dashboard
- Click Options on the right-hand side of the page
- Click Request refund
- Send a ticket through the Contact Support form with the course URL
All refunds will be credited back via the card you used or your PayPal account. Note: Purchases made on the iOS mobile app cannot be refunded.
Reasons for Denied Refunds
While our 30 day refund policy is in place to protect students, we must also protect our instructors from fraud and provide a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.
If all course content was downloaded before the refund was requested, the refund request may be rejected.
Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.
Refunds for Bundles Purchased Through Third Party
If you purchased the course through a third party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third party vendor directly to request a refund.
Mobile Purchases
Purchases made through the iOS mobile app cannot be refunded. On the iOS app, payments are processed by Apple and as a result we do not have the ability to refund the course. If you would like to request a refund, please reach out to Apple Support directly.
Refunds for Boleto Bancário Purchases
If you purchased a course using Boleto Bancário, please contact our support team, who will refund the course purchase price by issuing Udemy Credits directly to your Udemy account.
Refunds for Bank Transfers / Cash Payments
If your account is registered in Argentina, Chile, Colombia, Peru, Uruguay, or Mexico, you will need to follow the steps that are provided in the email you received from no-reply@astropaycard.com, in order to complete the refund process for bank transfers / cash payments. This email will be delivered to the same email address you have used to sign up with Udemy, after we have processed the refund on our end.
These additional steps are required to complete your refund, since your purchase was processed by a local payment processor, which the email you received is from.
If you have any additional questions about this process, please reach out to our payment processing partner directly. They can be reached at direct@dlocal.com.