• Using the Bulk File Uploader

    By using the bulk file uploader not only can you can upload multiple files to your course at once, you can access files you may have stored with services like Facebook and Google Drive. The bulk file uploader also lists all the files that have been uploaded, when they were uploaded and whether the upload was successful. 


    Accessing the Bulk File Uploader

    You can access the new file uploader by clicking on the course you wish to edit, on the Instructor Dashboard. The Bulk Uploader icon is posted on the right hand side of the Course Roadmap page.


    Uploading Files From Your Computer

    You can select the files you wish to upload from your computer, and begin the uploading process, by clicking on Choose Files or by dragging the files onto the file uploader page. For more information on what files are supported by the platform, and whether they can be added as a lecture or an additional resource, please click here.
     


    Adding Files From External Hosts

    You can also access files you may have stored with services like Facebook and Google Drive, and then add them to course library via the Bulk Uploader. Click on the location where the file is, and you will be prompted to establish a connection to the file's host. 




    Once you have selected the file you would like to add to the course, click on Upload on the bottom right. If the upload is successful, an Upload Complete notification will appear.


    Un-linking Integrated Apps From the Bulk Uploader​

    After you have linked an external host to the Bulk Uploader, you may decide you wish to unlink it. You can do this for all the services the uploader supports [Dropbox, Facebook, Google Drive, Box, Amazon Cloud Drive, OneDrive], by logging into any of the apps you granted the bulk uploader access to [integrated app]. Then you can revoke the Bulk Uploader's access from there.

    Example: Dropbox
    1) After being granted the Bulk Uploader access to Dropbox you should receive an email like below.




    2) Click on the "account page" and you will be redirected to your account (notice the Udemy Filestack (Bulk Uploader).



    3). Click on "X" and the Bulk Uploader's access will be revoked from Dropbox. Please note: for all other file services, you can revoke access by disabling Filepicker as an app that is connected to Udemy.


    Adding Files Using the Click and Drag Option

    Files can also be added to your library by clicking on the file you wish to add, and then by dragging it onto the bulk file uploader page where it says Drag files here. To complete the process, click on Upload on the bottom right. Please note: it may take a moment or two before the Upload option appears, after you drag the files onto the page. If the upload is successful, an Upload Complete notification will appear.



    File Management 

    The filenames that have been added to your library will be listed below the uploading options.The file's type and upload date is also included to the right of the filename. There is also a Status column, which lists whether a file uploaded correctly by stating Success or Failed. If the upload has not been finalized yet you will see Processing.

    To delete a file from your library, click on the trash can icon on the right hand side. Please note that deleting a file from your library cannot be undone.

     

    For more information on how to manage your library please click here.

    Adding Files From Your Library to Your Course

    You can access your library to add content to your course, by clicking on Add From Library as you create or edit your lectures. For more information on creating a new lecture, please click here. To learn how to edit or update the content of an existing lecture, please click here.



    Please note that Mashup lectures are created using the browser uploader, and as a result, the files in your library cannot be accessed to build this type of lecture. For instructions on how to create a Mashup lecture please refer to this article

    Closed captioning files are also added to lectures using the browser uploader, and cannot be added to a lecture from your library. 

    For additional information on how to add closed captions to your lectures, please click here.

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  • Mobile Course Inclusion FAQ

    When is my course added to the mobile apps?

    On the day that your course is published, it will be automatically submitted to our iOS and Android apps. Please note, it may take between 3-6 weeks for Apple to approve a course and add it to the iOS marketplace. Also in the case of the iOS app, once approved the course will receive a 30 day trial. After 30 days have passed, your course will be subject to certain requirements, which will need to be met in order to keep the course in the iOS app store.


    What are the mobile app requirements after 30 days? Why is my course not appearing in the iOS app marketplace?

    Currently, Apple restricts the number of course that can be featured on the iOS mobile app, and as a result, courses must meet certain requirements in order to remain in them. 

    The most important requirement from Udemy is the monthly revenue for the course: it will need to exceed over $30 dollars per month. The revenue requirement is for the total sales of the course that occur via any Udemy platform (Udemy.com, iOS app etc).

    If after 30 days of your course being published on Udemy, you search for your course on the iOS app and it doesn’t appear, the course revenue likely did not reach the requirement.

    In the case of the Android app, however, all public and approved courses will be available for purchase on the Android app. There are no revenue requirements for a course to remain on that marketplace.

    How do you get back on our iOS app?

    Your course has a chance to be featured every month on our iOS app so long as you are generating > $30 of revenue. So if for some reason your course did not reach the revenue requirement for a particular month, the course will have the opportunity to be added to the iOS app next month, provided your course fulfills the requirement.

    In order to return your course to Apple mobile app store, your course will need to generate over $30 in revenue in a proceeding month. Once the course earns this amount in sales, please email instructorsupport@udemy.com to be added back into our app stores. 

    Here are some things you can do to boost your course revenue:

    https://teach.udemy.com/your-first-30-day-promotions-plan-on-udemy/
    https://teach.udemy.com/course-promotion-carnivale-optimize-your-youtube-channel/
    https://teach.udemy.com/ultimate-guide-to-becoming-a-bestseller/

    If you have more questions around this, or would like to dispute your course’s mobile inclusion status, please email instructorsupport@udemy.com.

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  • Why Won't my Video Finish Processing?

    If you've uploaded a video to your course curriculum, but have encountered delays or issues in the processing stage, then please refer to the troubleshooting steps below. These should help clear up the problem so you can resume building or editing your course. 

    Troubleshoot Video Processing

    When the upload bar has filled completely, the file will begin processing and it should finish processing on its own. If the file is still processing after 5 hours, however, please delete the lecture and start again.



    Error Message




    If you see the error message There is an issue with your file preventing successful processing, then please try the following steps:

    1. Make sure that the file name does not contain any special characters or symbols. Try removing spaces and underscores
    2. Change the video format. The preferred format is .MP4 codec H.264
    3. Reduce the size of the file. Uploads should not be larger than 4 GB.
    4. Reduce the resolution of the file. Videos up to 1080p are preferred.
    5. If you're uploading a PDF, make sure that the document is not password protected.
    6. Check that you can open and view your file on your computer and it is the correct file.

    If you are having still having trouble, please contact Udemy support and we'll be happy to offer some assistance. If you could also include the following information, this will help our support agents investigate and resolve the issue for you.
     

    • Lecture file
    • Operating system you're using
    • Internet connection speed
    • Screenshot of the error message
    • The troubleshooting steps you've tried
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  • Supported File Types

    The Udemy platform supports several different types of files for lectures, and many types of files for additional resources, if you wish to include more content that students can download.

    Supported Files for Lectures

    Udemy courses can include article, video and mashup lectures, and these can be created using several different types of files.
     

    • Article lectures can be created using the platform’s built in, text editor, and .JPG, .PNG .BMP and .GIF files can be inserted into the article using the add image option. Please note that the image files must be smaller than 1 MB.
    • Video lectures can be built by uploading .MP4, .WMV, and .MOV files. We recommend using MP4 files if possible, however, as we have found the uploading process works best with these.
    • Mashup lectures combine videos and slides to create a compelling lecture. Just like video lectures, the video files must be in .MP4, .WMV, or .MOV format. The slides, on the other hand, must be in .PDF format. So, if you’re using software like Powerpoint or Keynote to create the slides, you will need to export them as PDFs.

    Supported Files for Additional Resources

    Adding additional resources can be a great way to enhance the lecture, and provide students with a more comprehensive learning experience. Please note: these resources must be available for free, related to the lecture topic, and not promotional in any manner.

    The additional resources section features nearly any kind of file type, including .JPG, .PDF, .ZIP, .XLS, .MOV, .MP3, .PPT, and .DOC, among others. 

    Source code like .HTML, .JS, etc., however, cannot be uploaded directly, but these files can be uploaded in a .ZIP file. 

    Source Code for Development Courses

    Only Python and Ruby files can be uploaded at this time.

    Uploading the Files

    Files can be uploaded to the lecture by using the browser uploader, or by adding them from your library using the bulk file uploader. 

    Please note, however, that .MP3 files must be uploaded using the browser uploader. 

    If you have any other questions regarding the type of files the platform supports, please contact us here.

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  • Upload a Course Image

    A course image gives students a snapshot of your course content, and can be a great way to grab a student's attention.

    Course images should be in high resolution, and sized 2048 by 1152 pixels. For more information on the quality guidelines for course images, please click here.

    Add an image to a course

    1. From the Instructor Dashboard select the course you would like to change
    2. On the left-hand side of the page, under Course Landing Page and scroll down to Course Image
    3. Click choose an image file to upload an image
    4. When it's finished uploading, crop the image by dragging the upper right hand corner of the image into the corner of the image screen. Click Crop Image
    5. Click Save





     

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  • Upload a Promo Video

    Students will see your promo video and form a first impression about you and your course. Students who watch a good promo video are 5X more likely to enroll in your course.

    How to Upload a Promo Video

    1. Click on Instructor Dashboard to access the courses you're teaching
    2. Select the course you want to edit and click Go to course management
    3. On the left-hand side, select Course Landing Page
    4. Scroll to the bottom of the page until you see Promotional Video and click Upload video
    5. Click Save once the upload is complete


    For a step-by-step guide on how to create a great Promo Video click, here

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  • Edit Your Profile

    To edit your profile, including adding your profile's image, click the drop down menu in the upper right corner of your account and click on "My Profile".

     

    To edit your profile bio, simply type in the changes and press save.

    To upload (or edit) your profile picture, click on the "Photo" tab. Then choose an image from your computer to upload. Once  is uploaded, crop it (if necessary) and then press save.



    If you have any difficulty updating your profile, please don't hesitate to contact Udemy Support

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  • Video Upload Limit

    Using the site uploader, you can upload files as large as 1.5 GB. If you need to load larger files, or want to upload multiple files to your course at a time, use the bulk uploader.

    Files smaller than 4 GB can be uploaded using the bulk uploader. When a file is uploaded using the bulk uploader, it will appear in your library.

     


     

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  • Why Won't my Videos Upload?

    Whether you're adding lectures to your course using the web uploader or Bulk File Uploader, problems can occur during the uploading or processing phase. Before trying anything else, make sure that the file name does not contain any special characters or symbols. Try removing spaces and underscores.

    Troubleshooting Video Uploading


    While the bar is being filled, the file is being uploaded.

    Internet Connection

    Most uploading issues are caused by a poor internet connection. If you experience issues while the video is being uploaded is likely caused by one of the following:

    1. Internet speed
    2. Bandwidth limit has been reached
    3. You are connected to the internet through a VPN and your connection provider has blocked uploads
    In each case, try uploading the video from a different internet connection.
     
    Error Messages

    If you are receiving one of the following messages:

    • “System couldn’t initiate their upload”
    • ​“Signature is not correct”
    • “Problem initiating upload request”
    • "Invalid according to Policy: Policy expired"

    The issue is caused by a problem with Udemy. These issues can be resolved by deleting the lecture and uploading the file again from a different browser like Google Chrome. You can also try uploading your file using the Bulk File Uploader.

    If you are still having trouble, please contact Udemy support and include:
    • Lecture file
    • Operating system you're using
    • Internet connection speed
    If you've uploaded a video and have encountered delays or issues in the processing stage, however, then please head here for some troubleshooting steps.
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  • How to Create and Submit a Test Video

    A Test Video is a great way to get feedback from Udemy’s team as you get started on your course. After you submit a test video, you’ll get personalized feedback from the Udemy team about the quality of the video, and your delivery as an instructor. We want to help you create high quality, engaging course videos.

    So, if this is your first time producing video content, we recommend you make use of our team’s expertise and submit a test video. If you're already comfortable producing videos, however, this process is not required.

    To review our minimum requirements and quality guidelines for courses, please click here.

    How to Film Your Test Video

    If you are creating a course from pre-existing content (lectures you recorded before coming to Udemy) you do not need to create a new video to submit as your test video. Instead, just submit one of those videos as your test video. 

    If you don’t have much experience shooting or editing videos, or just want to brush up on your skills, take one of our free training courses to get started. We offer a free course on filming your course and another on video editing. You can also find additional resources regarding video production in our Teach Hub.

    If you are creating a new video to submit as your Test Video, introduce yourself to your students and try answering some of the questions below to help you get started: 

    • Why are you excited to teach about your topic?
    • Why will students be excited about learning this subject?
    • Tell students about your background in this topic.  How did you become an expert yourself?
    • What sets your course apart from others in the marketplace? 

    Your Test Video only needs to be between 1-3 minutes in length. Take as much, or as little time as you need, to answer the prompts above in a way that best represents your personality and teaching style.

    Also, feel free to use any combination of the video instructing methods (e.g. talking head, presentation slides with voice-over, screencast, animation) you’d prefer. We recommend that for your test video, you use the method you plan to feature most predominantly in your course. 

    Submitting Your Test Video

    Once you are ready to submit your test video, navigate to the Test Video tab found in the left hand navigation on the course management dashboard. At the bottom of the page, you’ll find the submission form, which asks you to answer a few questions about your test video before uploading and submitting.

    submit_test_video.png

    test_video_info.png

    Receiving Feedback 

    You will receive feedback from our review team on the Test Video page within two business days from the date you submitted. When feedback has been provided, you’ll also receive an email letting you know. 

    Our team will get back to you with feedback on the technical quality of the audio and video, and they will also provide feedback on your delivery as an instructor. We want to provide you with clear steps you can take to start producing high quality videos for your course.

     

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