How to change your email address or password on a browser

This article provides instructions for changing the email address or password associated with your account on a browser. 

Note: Passwords are no longer used for logging in to Udemy.

• If you originally created your account using a password, you’ll now use passwordless email authentication with a 6-digit code to log in to your account instead. 
• If you created your account without a password, you don’t need to create a password and will use passwordless email authentication with a 6-digit code to log in to your account.

For more information:

• See instructions for logging in to Udemy on a browser.
• Review troubleshooting tips for login issues.

Table of contents

• How to change your email address on a browser if you have a password
• How to change your email address on a browser if you don’t have a password
• How do I change my email address if I’ve forgotten my password?
• How do I change my email address if I don't have access to the email address?
• How to change your account’s password on a browser
  • How can I change my password if I’ve forgotten my current password?

Change your email address on a browser if you have a password

If you previously created a password for your account, and want to change the email associated with your account, log in to Udemy and complete these steps:

1. At the top right of the page, move your cursor to your initials or profile image. 
2. In the dropdown menu, click Account settings.
3. Click the pencil icon next to your current email address.
   • Note: You may be prompted to enable multi-factor authentication (MFA). Follow the instructions on screen to enable MFA before continuing with these steps. See steps for enabling MFA.
4. Enter your new email address and current password, and click Verify my new email. 

• Note: If you’ve forgotten your password, please reach out to Udemy Support to request a password reset.

5. You’ll receive an email to your new email address with a 6 digit code. Enter this code and click Update your email to complete your email change.

Change your email address on a browser if you don’t have a password

Important security note: If you change your account’s email address, any credit card information you have saved in your account will be deleted. Learn how to add or delete cards in your account.

If you signed up to Udemy using passwordless email authentication, and want to change the email associated with your account, log in to Udemy and complete these steps:

1. At the top right of the page, move your cursor to your initials or profile image. 

2. In the dropdown menu, click Account settings.

3. Click the pencil icon next to your current email address.

4. Enter your new email address and click Verify my new email.

5. You’ll receive an email to your new email address with a 6-digit code. Enter this code and click Update your email to complete your email change.

How do I change my email address if I’ve forgotten my password?

If you’ve forgotten your password, and need to change your email address, contact Udemy support for assistance.

How do I change my email address if I don't have access to the email address?

If you’re unable to access the email address that’s registered with your Udemy account (for example, you no longer have access to the email address or a typo was made in the email address when you signed-up to Udemy), you can submit a request to our team to associate your account with a new email address. 

• Note: The email you wish to change to must not be registered to a Udemy account. If you already have a Udemy account with the other email address, see how to submit a merge account request instead. 

In order to submit an email change to our team for existing Udemy accounts, provide the following information when contacting our team. 

1. Account ownership verification

In order to verify your ownership of both accounts, our team requires proof of purchase for any of your courses in the account that will be merged into your primary account.

This can be in the form of:

• a bank statement showing the purchase OR
•  an enrollment email you received upon purchase

You can also provide a screenshot of either of these two options.

Note: As an additional security precaution, screenshots of the purchase history page won't be accepted.

2. Email addresses

Provide both of these email addresses:

1. The email address you can't access, which is linked to your Udemy account.
2. The new email address you'd like to use, that isn't associated with any Udemy account.

• Learn how to find which email address is registered to your Udemy account.

Once you have the information below to provide to our team, contact support to begin the email change process.

How to change your password on a browser

If you originally created your account using a password, and would like to change the password:

1. At the top right of the page, move your cursor to your initials or profile image. 
2. In the dropdown menu, click Account settings.
3. Enter your Current password and your New password.

4. Click Change password to save your new password.

How can I change my password if I’ve forgotten my current password?

If you’ve forgotten your password, please reach out to Udemy Support to request a password reset. 

Please note, it’s no longer possible to log into Udemy using a password. See instructions for logging into Udemy with passwordless login.