• Billing for Personal Plan: Frequently Asked Questions

    This article answers frequently asked billing and payment questions for Personal Plan subscriptions. 

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    Can I get a refund for my Personal Plan?

    Since Personal Plan is a subscription product, it does not offer a 30-day satisfaction guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law. 

    During the free trial period, learners who are enrolled in a subscription can cancel at any time.

    Please note: Depending on where you're located, you may be entitled to a refund. We determine your location based on the country associated with your account. (Learn more). 

    How does the free trial work? 

    Eligible learners can try the Personal Plan subscription via the free trial to determine if it’s a good fit for their learning needs. The duration of your free trial, when it ends, and how much your subscription fee will be is posted on your Subscriptions page.

    You may cancel at any time during your free trial without being charged.

    After the trial ends, your trial will automatically convert to the applicable subscription fee (plus applicable transaction taxes).

    Please note:

    • The free trial option is not available in certain jurisdictions, and as a result, not all learners will have access to the free trial option. 
    • The free trial is only available to new subscribers. If you have previously accessed the Personal Plan, either through a free trial or paid subscription, for either the monthly or annual option, then you do not qualify.

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    Will I be billed during my free trial? 

    No. You will be charged your subscription fee plus applicable transaction taxes once the free trial ends and converts to a subscription.

    Can I switch from a monthly to an annual Personal Plan, or vice versa?

    No. Currently, it is not possible to switch from a monthly to an annual Personal Plan subscription, or vice-versa, while your current subscription is active. 

    If you wish to enroll in a different Personal Plan option, you will need to cancel your subscription (please see above), wait for the current subscription to expire, and then purchase the Personal Plan with the desired term length.

    Can I cancel my subscription? 

    If you decide the subscription isn’t the right fit for your learning needs, you can cancel your enrollment at any time. You will have access to the subscription content until the final date of your billing period, which is posted on your Subscriptions page.

    How do I check my billing status?

    You can view your billing date and subscription fee at any time, on your Subscriptions page.

    I am experiencing payment problems with Personal Plan

    For payment issues, please view our troubleshooting steps for payment issues

    How much is the Personal Plan subscription fee?

    Udemy is piloting a Personal Plan subscription and the fee may vary, depending on several factors, including the location of your account. Udemy is a global company, and our marketing team may run various, limited-time promotions for subscriptions, which target different types of learners, regions, and markets. This is part of Udemy’s ongoing effort to match learners with the right learning experience, at the right fee.

    How can I view the applicable fees and dates of my subscription?

    You can view this information on your Subscriptions page.

    Where can I access a receipt or invoice for my subscription?

    You can access a receipt or invoice for your subscription in your Purchase history. (Learn more).

    Which payment methods are accepted on Personal Plan?

    Learn which payment methods are available on Personal Plan.

     

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  • How to Manage Your Udemy Subscriptions

    This article outlines how students can change or manage their subscription settings after they’ve enrolled in one of our subscription offerings. The subscription settings for any Udemy subscription can quickly be accessed via the Subscriptions page.

    How to access the Subscriptions page

    You can view your subscription information, and manage its settings, by navigating to your Subscription page. The Subscriptions page can be accessed from the drop-down menu at the top right-hand of your screen.

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    Review your subscription information and billing status

    At the Subscriptions page you can review which subscriptions you’re currently enrolled in, the next payment date and the total charge you will be billed. You can also see which payment method will be charged, and access your Payment history.

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    Updating your payment method

    If you need to update the payment method for your subscription, click Update in the Payment method section, enter the applicable information and click Save.

    How to cancel your subscription

    If you decide the subscription isn’t the right fit for your learning needs, you can cancel your enrollment at any time by clicking Cancel subscription. If you have any questions about your subscription, or if there's anything we can help you with before you cancel it, please contact Udemy Support

    If you cancel your subscription, you will have access to the subscription content until the final date of your billing period, which is posted on your Subscriptions page.

    How to cancel your free trial before being charged 

    If you’re enrolled in a subscription via the free trial, you can cancel the free trial at any time, without being charged. Navigate to the applicable subscription on your Subscription page and click Cancel trial.  The duration of your free trial, and when it ends, is also posted on that page.

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  • How to Sign up for a Udemy Subscription

    By signing up to a Udemy subscription, students can learn what they need, when they need it, by gaining access to numerous, high quality courses. This article outlines how you can sign up to one of Udemy’s subscriptions and begin your learning experience.

    Please note: currently, Udemy subscriptions are not available for all learners at this time. But, rest assured, we are working hard to make our subscriptions available to more learners moving forward!

    How to sign up for a subscription at Udemy.com

    On your Subscriptions page: you can quickly enroll in a Udemy subscription by following the steps below.

    1. Navigate to your Subscriptions page (if available in your account) to review the subscription plans you’re eligible to enrol in. The Subscriptions page can be accessed from the drop-down menu at the top right of the page.

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    2. Click on the subscription you would like to choose and complete the checkout process. Eligible students will also see the option to try the free trial (see below).

    3. After subscribing, you can access courses available to you via the Subscriptions tab on your My Learning page.

    Via a course landing page: you can also sign up for a Udemy subscription through a course landing page, by following the steps below.

    1.  If a course is included in a subscription, you will see the option to enroll in the subscription on the course landing page at Udemy.com. If eligible, you will also see the option to try the free trial (see below).  Click on the option you would like to choose.

    2. Enter your payment information and complete the checkout process.

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    3. You can access that course, and others available to you, on the Subscriptions tab on your My Learning page.

    Please note: learners can only enroll in one subscription program at a time (learn how to cancel or manage your Udemy subscriptions).

    Trying the free trial

    Eligible students can try subscriptions for free, to determine if it’s a good fit for their learning needs, by following the steps above to enroll in the free trial. The duration of your free trial, when it ends, and how much your subscription fee will be is posted on your Subscription’s page.

    You may cancel at any time during your free trial without being charged.

    After the trial ends, your trial will automatically convert to the applicable subscription fee (plus applicable transaction taxes).

    Please note: 

    • The free trial option is not available in certain jurisdictions, and as a result, not all learners will have access to the free trial option. 
    • The free trial is only available to new subscribers. If you have previously accessed the Personal Plan, either through a free trial or paid subscription, for either the monthly or annual option, then you do not qualify. 

    Why can’t I purchase a Udemy subscription?

    As noted above, currently, Udemy subscriptions are not available to all students at this time. Our team is working to make our subscriptions available to more students, so please continue to visit our site to find new products and updates. 

    If you’re encountering issues while attempting to make a payment for a subscription, please review the troubleshooting steps in this Help Center article.

    How can I see information about my subscription? And manage or cancel it?

    Learn how to cancel or manage your Udemy subscription.

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  • Personal Plan: Frequently Asked Questions

    This article includes answers to frequently asked questions regarding Udemy’s Personal Plan subscription.

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    What is Udemy’s Personal Plan subscription?

    The Personal Plan subscription allows learners to learn what they need, when they need it, by providing access to thousands of highly rated courses in hundreds of course topics! 

    What’s the difference between a Personal Plan subscription and purchasing a Udemy Marketplace course? 

    • Personal Plan: A monthly or annual subscription with access to thousands of courses in hundreds of course topics. You will have unlimited access to the subscription’s content as long as you are subscribed to Personal Plan.
    • Udemy course: By purchasing a Udemy marketplace course, you obtain lifetime access to that course alone after enrolling in it.

    Which topic areas are available?

    Hundreds of course topics are covered in the Personal Plan collection, ranging from IT, web development, soft skills, business, marketing, and design. 

    How can I enroll in the Personal Plan subscription?

    Learn how to sign up for the Personal Plan subscription.

    Why can’t I see the option to enroll in the Personal Plan subscription?

    Currently, Personal Plan is not available to all learners at this time. But, rest assured, we are working to make the subscription available to more learners moving forward. Please continue to visit the site to discover new courses and products! 

    Why can I only see the monthly Personal Plan subscription option?

    At this time, the annual Personal Plan subscription option is not available to all learners. But, as noted above, our team hopes to make our subscription options available to more learners moving forward.

    Are all courses included in a Personal Plan subscription?

    While not all Udemy courses are included in a Personal Plan subscription, there are thousands of courses available in hundreds of course topics! 

    How do I check if a course is in the Personal Plan subscription?

    To confirm whether the course you’re interested in is included, we recommend checking under the image of the course on the course landing page. If you’re eligible for a free trial, and see "Try Personal Plan for free" under “Preview this course”, this means the course is included.

    If a course is not part of our Personal Plan subscription, you can easily purchase the course separately and receive lifetime access to it

    Can I request to have a course added to the Personal Plan subscription?

    When determining the collection’s courses, our team evaluates a number of criteria, some of which include the course rating, instructor performance and topic relevance. Although courses cannot be added to the collection by request at this time, you can purchase the course separately on Udemy and receive lifetime access to it.

    As a Personal Plan subscriber, can I gift a course in the collection?

    No. The gifting feature is not available to Personal Plan subscribers, for courses that are included in the Personal Plan subscription. You can, however, gift other courses that are not included in the Personal Plan collection.

    Is Personal Plan available on the Udemy mobile app?

    Yes. You can access all the courses in the Personal Plan collection on Udemy’s mobile app, after you’ve enrolled in the subscription at Udemy.com (via a desktop, laptop, or mobile browser). 

    Currently, however, you cannot sign up for the Personal Plan subscription on the Udemy mobile app. 

    What languages are the courses taught in?

    Currently, the Personal Plan subscription includes courses that are taught in English, and depending on your location, a localized, course collection may be available. We hope to add more courses that are instructed in other languages moving forward. 

    English auto-generated subtitles have been added to all non-language learning courses, and many of the collection’s courses offer subtitles in additional languages.

    Will I have full lifetime access to subscription content? 

    You will have unlimited access to subscription content as long as you have an active Personal Plan subscription.  If you cancel your subscription, you will have access to the subscription content until the final date of your billing period, which is posted on your Subscriptions page.

    Will I receive a certificate of completion after finishing courses in my Personal Plan?

    Yes. You will receive a certificate of completion after finishing courses you’ve taken via the Personal Plan subscription.

    If I cancel my subscription and then resubscribe later, will I lose my course progress and access to my certificates of completion?

    Yes. The course progress and certificate access via the course will be lost upon cancellation of the subscription.

    Can I pause my Personal Plan subscription?

    No. Once your Personal Plan subscription is canceled, the course progress and certificate access via the course will be lost upon cancellation.

     

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