• How to Create And Use Bookmarks

    Using the Bookmarks feature is an easy and quick way to mark important points of a lecture, so you can quickly return to it in the future. This article outlines how you can add Bookmarks to course lectures, and access them moving forward.

    Adding a Bookmark to a Lecture

    If you wish to bookmark a specific point of a lecture, please follow the steps below:

    1. When you come to a point in the lecture you would like to bookmark, click Add Bookmark at the bottom of the screen. You can also use the keyboard shortcut "b" to create bookmarks while watching video lectures.

    add_bookmark.png

    2. If you wish to enter a description for the bookmark, type your note and hit enter to save it. Your description for the bookmark can include up to 140 characters. If you wish to create a bookmark without a description, however, simply click enter.

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    3. The bookmark will be indicated by a yellow bar as shown below. Moments that other students have bookmarked will be indicated by blue bars (please note: your bookmark description will not be visible to other students).

    bookmark_bar.png

    Accessing Bookmarks

    You can view the bookmarks you’ve created for a course via the Course Dashboard, or in each individual lecture.

    To see all of the bookmarks you’ve added to a course, navigate to the Course Dashboard and click Bookmarks.

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    To go directly to a moment you’ve bookmarked in that course, simply click on the bookmark you wish to view, and you will be directed to that point in the lecture player.

    You can also jump directly to any point you’ve bookmarked in a lecture, by clicking on the corresponding, yellow bar in the lecture player.

    Editing or Deleting Bookmarks

    If you wish to edit the description you’ve entered for a bookmark, please follow the steps below:

    1. Navigate to the lecture that includes the bookmark you wish to change
    2. Move your cursor to the bookmark you wish to edit
    3. Click on the description box
    4. Type in the the change you wish to make and click enter

    If you need to delete a bookmark, move your cursor to the bookmark’s description, and click on the trashcan icon.

    delete_bookmark.png

     

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  • How to Turn Autoplay On / Off

    Udemy’s course player has an autoplay feature so that the next lecture will play automatically for you. Autoplay is enabled as the default setting. If you prefer to manually start the next lecture, however, you can follow the steps below to turn off the autoplay feature.

    1. Move your cursor to the bottom right of the course player and click on the gear icon
    2. The course player settings will appear
    3. Click on Autoplay to switch the feature off

    If, moving forward you decide you would like to turn the autoplay feature back on, please follow the steps outlined above, except toggle Autoplay back to on.

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    If you have any additional questions regarding the autoplay feature, or encounter any issues with it, please contact Udemy Support.

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  • Take Udemy Courses Using Apple TV

    In addition to taking your Udemy courses on your computer or mobile device, you can watch and progress through them via Apple TV. Through Udemy’s Apple TV app, not only can you take your courses on a big screen TV, you can also search for, wishlist and purchase new courses.

    Please note: only the 4th generation or later versions of Apple TV support the Udemy app.

    Download the Apple TV App

    You can download and access the Udemy Apple TV app by following these steps:

    1. Log into Apple TV
    2. Select “App Store”
    3. Go to “Categories”, click on “Education” and browse for Udemy.
    4. You can also find the Udemy app by utilizing the “Search” function in the App Store.

    Login

    If you already have a Udemy account, and the Udemy iOS app downloaded to your smartphone or tablet, then you can quickly login by using the “one-tap sign-in” option. Just open the app on your mobile device, and the option to sign-in into the Apple TV app will appear on your television.  Your mobile device and Apple TV need to be on the same Wifi network.

    You can also access your courses by logging in with your Udemy account email and password, by clicking on “sign in with email”.


    apple_tv_welcome.png

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    All of the Udemy courses you’ve purchased to date will be accessible by clicking on “My Courses”. 

    If you don’t have a Udemy account yet, then you can create one by clicking on “Create an Account”. There’s also an option to browse the Udemy marketplace without logging in or creating an account.

    Watch Your Course

    To start learning with your Apple TV, simply click on the course you wish to watch under “My Courses”.

    Please note that only video and audio lectures can be taken via the Apple TV app. Non-video based lectures, practice activities and downloadable resources can be accessed on your computer and mobile device, and are highlighted in gray to indicate they are unavailable on the Udemy Apple TV app.

    Purchased courses and course progress also sync with your desktop and mobile devices.


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    Search and Purchase New Courses

    Like Udemy's website or mobile app, you can search for new courses on the Apple TV App, and even preview videos on the course landing pages. You can also see the rating and number of reviews for each course on the television. The full reviews that appear on the course landing page at Udemy.com, however, can only be seen on your computer.

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    You can purchase courses you like on Apple TV using the credit card information associated with your Apple Pay or iTunes account. Please note that Apple’s purchase and refund policies will apply to these transactions. For more information regarding this, please click here.

    If you find courses you’re interested in taking, but would like to purchase them at a later date, you can add them to your “Wishlist”.

    apple_tv_take_this_course.png

    Options For Android Devices

    Although Apple TV is only compatible with iOS devices, Android devices can use chromecast enabled devices to cast lectures to TVs. For additional information on how to cast Udemy courses via your mobile device, please click here.

    If you have any additional questions regarding Udemy’s Apple TV, or wish to submit feedback, please contact us at Udemy Support.

    If you’re a Udemy instructor and have additional questions about the Apple TV app, you may find this article helpful.

     

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  • Turn Closed Captions On And Off

    All instructors have the option of adding closed captions to videos lectures. If a course is captioned, this article outlines how you can turn the closed captions on or off.

    Turn Closed Captions On or Off

    If closed captions are available for a lecture, a closed captions icon will appear at the bottom right of the course player. Move your cursor to the icon and select the captions language you would like to see. To turn captions off, however, select the Off option. 

    captions_options.png

    You can also adjust the font size of the captions, and the background opacity for them, by clicking on Caption Settings. Then click on Font Size or Background Opacity to make the adjustments you wish to see. The option to have the captions appear under the course video can also be accessed in the caption settings.

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    Please note: If your account language is set to any other language than English, then captions in this language will appear automatically. If captions in your account language aren't available, then English captions would show instead.

    You can turn the captions off at anytime by following the steps outlined above in the Turn Captions On or Off section. Please note that this turns captions off for all captioned courses. 

    For steps on how to change your account language, please refer to this support article.

    Click here to learn how to find closed captioned courses.

    How to Report Issues with Captions

    If you experience issues enabling the closed captions, or are unsatisfied with the quality of the captions, please report it to our Support Team here.

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  • Finding Courses With Closed Captions

    If you’re looking for courses that feature closed captions, this article outlines how you can locate them, and see which type of closed captions they include. Most closed captions are available in the course's spoken language, but some courses also offer captions in multiple languages.

    Types of Closed Captions

    To help make course content more accessible to students around the world, Udemy is creating auto-generated, English captions for videos lectures that are instructed in English. Auto-generated captions, which are created using speech recognition technology, will be added to all English video lectures over the coming months.

    Please note that we're always working to improve the quality of captions on Udemy. If you have any questions or concerns regarding the captions, please contact Support.

    If a course has received auto-generated captions, then “auto-generated” will appear beside the closed captions icon.  

    auto_generated_caps.png

    If the instructor has uploaded their own closed captions to their course, however, then these captions will only feature the “CC” icon and the language of the closed captions that have been added.

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    Searching for Courses With Closed Captions

    To find courses in the marketplace that have closed captions added to the lecture videos, please follow the steps below.

    1. Search for any course topic in the search bar

    2. Click the All Filters icon on the right, and then select Closed Captions under Features

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    3. Click Apply to filter the results. Courses with closed captions available will then appear below

    You can also access the Closed Captions filter by following these steps:

    1. Select a course category at the top left of the page
    2. Click All Courses
    3. Select the Closed Captions filter under Features

    all_courses_captions.png

    Requesting Closed Captions for a Course

    As noted above, Udemy will be providing English, auto-generated captions for all English video lectures over the coming months. If an English course you’re viewing doesn’t have any captions, and you would like English captions for the course, please contact Udemy Support to check on the status of the auto-generated captions.

    If you are viewing a course in a language other than English, however, and would like captions for the course, please submit your request to the instructor directly.

    If you are deaf or hard of hearing, and require closed captions to take the course, please contact Udemy Support. We will do our best to accommodate these requests.

    To learn how to turn on closed captions for courses you're already enrolled in, and that have captions available, please click here.

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  • Downloading Supplemental Resources

    Many instructors add supplemental resources to their lectures, like PDFs, design templates, sheet music or source code, as a means to enhance the learning experience of the course. These resources can quickly be downloaded to your computer and viewed. 

    If a lecture has downloadable materials available it will be noted in the curriculum on the course dashboard:

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    You will also be notified if a lecture has downloadable resources in the lecture video player. If the lecture includes these, you will see Resources available on the left hand side when you begin viewing it. 

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    If you click on the options icon beside the lecture title, the curriculum and downloadable resources will appear. You can download the file by clicking on the resource's title.

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    If you're having trouble accessing the file, or if something doesn't look right, please contact the instructor or Udemy support

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  • Full Screen Mode

    If you wish to watch a lecture in full screen mode, you can do so by clicking the full screen icon located in the lower right-hand corner of the course player. To exit full screen mode, tap the ESC key, or click the full screen icon and the player will be returned to the original size.

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  • Adjust Video Quality

    Udemy automatically optimizes video resolution based on your internet connection speed, but the video quality can be adjusted at any time by clicking on the gear icon in the bottom right-hand corner of the course player. You can select resolutions of 360p, 480p, 720p and 1080p (if available) for the video quality.

    Improving Screencast Lectures

    If you're having difficulty viewing text on lectures where the instructor is sharing their screen, try adjusting the video quality.

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    For steps on how to adjust the video quality while watching courses on Udemy's mobile app, please click here.

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  • Change the Video Speed

    You have the option to play your lectures at different speeds (.5x, 1x, 1.25x, 1.5x or 2x).

    To change the speed of a particular lecture video, go to that lecture, and drag your mouse over the video. You will see a button in the bottom-left corner of the video giving you the option to change the speed.

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    Using Keyboard Shortcuts to Change the Video Speed

    You can also change the video speed by using the keyboard shortcuts shift left and shift right. By clicking shift right, you can increase the video speed, and by clicking shift left you can decrease it.

    You can also use the left arrow directional key to jump back 5 seconds in the video lecture, and the right arrow directional key to move forward 5 seconds.

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  • Downloading Courses

    By default, complete courses are not downloadable from a computer. We do this out of concerns for piracy. We do allow instructors to enable downloading of their lectures, however, if they wish.

    Please note that you can always save courses for offline viewing on the Udemy mobile app.

    For information on how to download video lectures and courses to your iOS mobile device, please click here. For steps on how to download videos and courses for offline viewing on an Android device, head here. 

    Downloading a Lecture

    To see if an instructor has enabled downloading for a lecture, move your cursor to the gear icon at the bottom right of the lecture player. If Download lecture is not grayed out, then you will be able to download it to your computer, by clicking on those two words. 

    Please note that the quality resolution of the downloaded video, will match the quality you had set, when you were viewing the course at Udemy.com. For example, if you're viewing the video with a resolution of 720p, then the video that's downloaded to your desktop or laptop will match this resolution. This article explains how you can adjust the video quality of a lecture.

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    If the lecture is not available to download, you can always message the instructor, requesting that they enable downloading. Some instructors are willing to make exceptions, but the final decision is always up to them.

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