• How to Turn Autoplay On / Off

    Udemy’s video player has an autoplay feature so that the next lecture will play automatically for you. Autoplay is enabled as the default setting. If you prefer to manually start the next lecture, however, you can follow the steps below to turn off the autoplay feature. 

    1. Start a lecture and watch it until it’s complete
    2. The next page of the course curriculum will load on the video player
    3. At the bottom left of the page, you will see a checkmark and an Autoplaying countdown
    4. Click on the checkmark which appears to the left of Autoplaying
    5. The autoplay feature will be turned off

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    If, moving forward, you decide you would like to turn the autoplay feature back on, please follow these steps.

    1. Start a lecture and watch it until it’s complete.
    2. The next page of the course curriculum will load on the video player
    3. At the bottom left of the page, you will see Autoplay Off
    4. Click on the box which appears to the left of Autoplay Off
    5. The autoplay feature will be turned on


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    Please note: the autoplay feature settings are specific for each course. So, if you turn the autoplay feature off for one course, autoplay will not be deactivated in your other Udemy courses. 

    If you have any additional questions regarding the autoplay feature, or encounter any issues with it, please contact Udemy Support.

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  • Student Apple TV FAQs

    What is Udemy for Apple TV?
    Udemy for Apple TV allows you to take your courses on a television via Apple’s digital media player. You can begin this unique learning experience by logging into Apple TV and downloading the Udemy app.

    Please note: only the 4th generation Apple TV player supports the app store and Udemy's app.

    I’m enrolled in one or more Udemy courses. Can I access all of them on Apple TV?
    Yes.  All of your enrolled courses can be accessed on Apple TV under “My Courses”. 

    If I watch my course on Apple TV, can I do everything I can normally do on my laptop?  (complete quizzes, etc) 
    Although all courses can be watched on Apple TV, only the audio and video content of courses can be taken on your TV at this time.  Non-video based lectures, practice activities, and  downloadable resources can be accessed on your computer and mobile device, and are highlighted in gray on the Course Landing Page. 



    How do I get started? 
    You can locate the app by selecting “App Store” on your Apple TV. Next, go to “Categories” then “Education” and browse for Udemy. Alternatively, you can find the Udemy app by using the search function in the App Store.

    If you already have a Udemy account, and the Udemy iOS app downloaded to your smartphone or tablet, then you can quickly login by using the “one-tap sign-in” option. Just open the app on your mobile device, and the option to sign-in into the Apple TV app will appear. 

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    You can also access all of your courses by logging with your Udemy account email and password, by clicking on “sign in with email”. 

    If you don’t have a Udemy account yet, then you can create one by clicking on “Create an Account”. 

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    I’m in My Courses on Apple TV.  How are these courses ordered? 
    Your courses are displayed based on your most recent activity with the course.

    Can I purchase courses on Apple TV? 
    Yes, you can purchase courses on Apple TV via your iTunes and Apple Pay account. If you would like to change your payment information, please update your billing information on iTunes or update your Apple Pay information from your iOS device.

    Please note that Apple’s purchase and refund policies will apply to these transactions. For more information regarding this, please click here

    If I purchase a course on Apple TV, can I also watch my courses on my laptop and mobile device?
    Yes, your courses will sync between all devices. 

    Can I use Udemy for Apple TV if I have an Android phone? 
    No. Udemy for television is available through the Apple TV device and is compatible with iOS devices only.  

    Where are the reviews that normally appear on the Course Landing page? 
    Although you can see the rating and number of reviews on television, you can view the full reviews only on your computer.

    Where can I give my feedback? 
    You can send feedback regarding the Udemy Apple TV app by contacting our support team here

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  • Take Udemy Courses Using Apple TV

    In addition to taking your Udemy courses on your computer or mobile device, you can watch and progress through them via Apple TV. Through Udemy’s Apple TV app, not only can you take your courses on a big screen TV, you can also search for, wishlist and purchase new courses. 

    Download the Apple TV App

    If you already have an Apple TV digital media player, then you can access the Udemy app by doing the following:

    1. Log into Apple TV
    2. Select “App Store” 
    3. Go to “Categories”, click on “Education” and browse for Udemy.
    4. You can also find the Udemy app by utilizing the “Search” function in the App Store.

    Please note: only the 4th generation Apple TV player supports the app store and Udemy's app.


    Login

    If you already have a Udemy account, and the Udemy iOS app downloaded to your smartphone or tablet, then you can quickly login by using the “one-tap sign-in” option. Just open the app on your mobile device, and the option to sign-in into the Apple TV app will appear on your television.  Your mobile device and Apple TV need to be on the same Wifi network.  

    You can also access all of your courses by logging in with your Udemy account email and password, by clicking on “sign in with email”. 

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    All of the Udemy courses you’ve purchased to date will be accessible by clicking on “My Courses”.

    If you don’t have a Udemy account yet, then you can create one by clicking on “Create an Account”. There’s also an option to browse the Udemy marketplace without logging in or creating an account.

    Watch Your Course 

    To start learning on your TV, simply click on the course you wish to watch under “My Courses”. 

    Please note that only video and audio lectures can be taken via the Apple TV app. Non-video based lectures, practice activities, and downloadable resources can be accessed on your computer and mobile device, and are highlighted in gray on the Course Landing Page.

    Purchased courses and course progress also sync with your desktop and mobile devices. 

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    Search and Purchase New Courses 

    Just as you can on the mobile app or at Udemy.com on your computer, you can search for new courses on the Apple TV app. You can also preview a course by watching the preview video that is included on the course landing page. If you find a course you’d like to purchase, you can quickly do so by clicking “Purchase”.  The credit card information associated with your Apple Pay or iTunes account will be used. 

    Please note that Apple’s purchase and refund policies will apply to these transactions. For more information regarding this, please click here

    If you find courses you’re interested in taking, but would like to purchase them at a later date, you can add them to your “Wishlist”. 

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    If you have any additional questions regarding Udemy’s Apple TV, you may find your answer in our FAQ. You can also contact us at Udemy Support.

    If you’re a Udemy instructor and have additional questions about the Apple TV app, you may find this FAQ article helpful. 

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  • Turn Closed Captions On And Off

    All instructors have the option of adding closed captions to videos lectures. If a course is captioned, this article outlines how you can turn the closed captions on or off.

    Turn Closed Captions On or Off

    If closed captions are available for a lecture, a closed captions icon will appear at the bottom right of the course player. Move your cursor to the icon and select the captions language you would like to see. To turn captions off, however, select the Off option. 

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    Please note: If your account language is set to any other language than English, then captions in this language will appear automatically. If the course includes captions in your account language, then captions in this language will appear. If captions in your account language aren't available, then English captions would show instead.

    You can turn the captions off at anytime by following the steps outlined above in the Turn Captions On or Off section. Please note that this turns captions off for all captioned courses. 

    For steps on how to change your account language, please refer to this support article.

    Click here to learn how to find closed captioned courses.

    How to Report Issues with Captions

    If you experience issues enabling the closed captions, or are unsatisfied with the quality of the captions, please report it to our Support Team here.

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  • Finding Courses With Closed Captions

    If you’re looking for courses that feature closed captions, this article outlines how you can locate them, and see which type of closed captions they include. Most closed captions are available in the course's spoken language, but some courses also offer captions in multiple languages.

    Types of Closed Captions

    To help make course content more accessible to students around the world, Udemy is creating auto-generated, English captions for videos lectures that are instructed in English. Auto-generated captions, which are created using speech recognition technology, will be added to all English video lectures over the coming months.

    Please note that we're always working to improve the quality of captions on Udemy. If you have any questions or concerns regarding the captions, please contact Support.

    If a course has received auto-generated captions, then “auto-generated” will appear beside the closed captions icon.  

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    If the instructor has uploaded their own closed captions to their course, however, then these captions will only feature the “CC” icon and the language of the closed captions that have been added.

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    Searching for Courses With Closed Captions

    To find courses in the marketplace that have closed captions added to the lecture videos, please follow the steps below.

    1. Search for any course topic in the search bar
    2. On the left-hand side, under Features, select Closed Captions to filter the search results
    3. Courses with closed captions available will appear below

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    You can also access the Closed Captions filter by following these steps:

    1. Select a course category at the top left of the page
    2. Click All Courses
    3. Select the Closed Captions filter under Features

    Requesting Closed Captions for a Course

    As noted above, Udemy will be providing English, auto-generated captions for all English video lectures over the coming months. If an English course you’re viewing doesn’t have any captions, and you would like English captions for the course, please contact Udemy Support to check on the status of the auto-generated captions.

    If you are viewing a course in a language other than English, however, and would like captions for the course, please submit your request to the instructor directly.

    If you are deaf or hard of hearing, and require closed captions to take the course, please contact Udemy Support. We will do our best to accommodate these requests.

    To learn how to turn on closed captions for courses you're already enrolled in, and that have captions available, please click here.

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  • Downloading Supplemental Resources

    Many instructors add supplemental resources to their lectures, like PDFs, design templates, sheet music or source code, as a means to enhance the learning experience of the course. These resources can quickly be downloaded to your computer and viewed. 

    If a lecture has downloadable materials available it will be noted in the curriculum on the course dashboard:

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    You will also be notified if a lecture has downloadable resources in the lecture player. If the lecture includes these, you will see Resources available on the left hand side when you begin viewing it. 

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    If you click on the options icon beside the lecture title, the curriculum and downloadable resources will appear. You can download the file by clicking on the resource's title.

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    If you're having trouble accessing the file, or if something doesn't look right, please contact the instructor or Udemy support

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  • Full Screen Mode

    If you wish to watch a lecture in full screen mode, you can do so by clicking the full screen icon located in the lower right-hand corner of the video player. To exit full screen mode, tap the ESC key, or click the full screen icon and the player will be returned to the original size.


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  • Adjust Video Quality

    Udemy automatically optimizes video resolution based on your internet connection speed, but the video quality can be adjusted at any time by clicking on the gear icon in the bottom right-hand corner of the course player. You can select resolutions of 144p, 360p, 480p and 720p for the video quality.

    If 1080p is available for a video lecture, then this resolution will be shown via the "Auto" option, provided there is a strong enough internet connection, and a large enough screen size. If you want 1080p streaming, but don't see the "Auto" option, please contact our Support Team here for further help.

    Improving Screencast Lectures

    If you're having difficulty viewing text on lectures where the instructor is sharing their screen, try adjusting the video quality.

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  • Change the Video Speed

    You have the option to play your lectures at different speeds (.5x, 1x, 1.25x, 1.5x or 2x).

    To change the speed of a particular lecture video, go to that lecture, and drag your mouse over the video. You will see a button in the bottom-left corner of the video giving you the option to change the speed.

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    Using Keyboard Shortcuts to Change the Video Speed

    You can also change the video speed by using the keyboard shortcuts shift left and shift right. By clicking shift right, you can increase the video speed, and by clicking shift left you can decrease it.

    You can also use the left arrow directional key to jump back 15 seconds in the video lecture, and the right arrow directional key to move forward 15 seconds.

     

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  • Can I Download a Course to my Computer?

    By default, complete courses are not downloadable from a computer. We do this out of concerns for piracy. We do allow instructors to enable downloading of their lectures, however, if they wish.

    Please note that you can always save courses for offline viewing on the Udemy mobile app. For information on how to download video lectures to your iOS mobile device, please click here. For steps on how to download videos for offline viewing on an Android device, click here. 

    Downloading a Lecture

    To see if an instructor has enabled downloading for a lecture, move your cursor to the gear icon at the bottom right of the lecture player. If you see Download lecture, then you can download it to your computer by clicking on those two words.

    Please note that the quality resolution of the downloaded video, will match the quality you had set, when you were viewing the course at Udemy.com. For example, if you're viewing the video with a resolution of 720p, then the video that's downloaded to your desktop or laptop will match this resolution. This article explains how you can adjust the video quality of a lecture.

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    If the lecture is not available to download, you can always message the instructor, requesting that they enable downloading. Some instructors are willing to make exceptions, but the final decision is always up to them.

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