• How to Create And Use Bookmarks

    Using the Bookmarks feature is an easy and quick way to mark important points of a lecture, so you can quickly return to it in the future. This article outlines how you can add Bookmarks to course lectures, and access them moving forward.

    Adding a Bookmark to a Lecture

    If you wish to bookmark a specific point of a lecture, please follow the steps below:

    1. When you come to a point in the lecture you would like to bookmark, click Add Bookmark at the bottom of the screen. You can also use the keyboard shortcut "b" to create bookmarks while watching video lectures.

    add_bookmark_icon.png

    2. If you wish to enter a description for the bookmark, type your note and hit enter to save it. Your description for the bookmark can include up to 140 characters. If you wish to create a bookmark without a description, however, simply click enter.

    bookmark_comment.png

    3. The bookmark will be indicated by a yellow bar as shown below. Moments that other students have bookmarked will be indicated by blue bars (please note: your bookmark description will not be visible to other students).

    bookmark_location.png

    Accessing Bookmarks

    To go directly to a moment you’ve bookmarked in that course, simply click on the bookmark you wish to view, and you will be directed to that point in the lecture player.

    You can also jump directly to any point you’ve bookmarked in a lecture, by clicking on the corresponding, yellow bar in the course player. A list of bookmarks can also be accessed by clicking Bookmarks below the course player.

    bookmarks_below.png

    Editing or Deleting Bookmarks

    If you wish to edit the description you’ve entered for a bookmark, please follow the steps below:

    1. Navigate to the lecture that includes the bookmark you wish to change
    2. Move your cursor to the bookmark you wish to edit
    3. Click on the description box
    4. Type in the the change you wish to make and click enter

    If you need to delete a bookmark, move your cursor to the bookmark’s description, and click on the trashcan icon.

    delete_bookmark.png

     

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  • How to Reset Your Course Progress

    If you want to revisit and retake an already completed course, the Reset Progress feature may be useful to you. Reset Progress will immediately mark every lecture and quiz you’ve completed as incomplete. Comments you've posted in the Q&A, or Bookmarks you've made, however, will remain.

    If you just want to mark or unmark a specific lecture, rather than reset the whole course, please refer to this article.

    If you would like to reset your course progress, please follow the steps below:

    1. Navigate to the course player.

    2. Move your cursor to where it indicates how many lectures you’ve completed at the top left of the course player. If you have completed at least one lecture, then you will see the Reset Progress option.

    reset_progress.png

    3. Click on Reset Progress and you will be asked to confirm if you wish to proceed.

    4. Click OK.

    Please note: resetting the course progress cannot be undone. All completed lectures and quizzes will be unmarked and past completion will be lost. If you completed the course and received a Certificate of Completion, you will continue to have access to it. 

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  • Take Udemy Courses Using Apple TV

    In addition to taking your Udemy courses on your computer or mobile device, you can watch and progress through them via Apple TV. Through Udemy’s Apple TV app, not only can you take your courses on a big screen TV, you can also search for, wishlist and purchase new courses.

    Please note: only the 4th generation or later versions of Apple TV support the Udemy app.

    Download the Apple TV App

    You can download and access the Udemy Apple TV app by following these steps:

    1. Log into Apple TV
    2. Select “App Store”
    3. Go to “Categories”, click on “Education” and browse for Udemy.
    4. You can also find the Udemy app by utilizing the “Search” function in the App Store.

    Login

    If you already have a Udemy account, and the Udemy iOS app downloaded to your smartphone or tablet, then you can quickly login by using the “one-tap sign-in” option. Just open the app on your mobile device, and the option to sign-in into the Apple TV app will appear on your television.  Your mobile device and Apple TV need to be on the same Wifi network.

    You can also access your courses by logging in with your Udemy account email and password, by clicking on “sign in with email”.


    apple_tv_welcome.png

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    All of the Udemy courses you’ve purchased to date will be accessible by clicking on “My Courses”. 

    If you don’t have a Udemy account yet, then you can create one by clicking on “Create an Account”. There’s also an option to browse the Udemy marketplace without logging in or creating an account.

    Watch Your Course

    To start learning with your Apple TV, simply click on the course you wish to watch under “My Courses”.

    Please note that only video and audio lectures can be taken via the Apple TV app. Non-video based lectures, practice activities and downloadable resources can be accessed on your computer and mobile device, and are highlighted in gray to indicate they are unavailable on the Udemy Apple TV app.

    Purchased courses and course progress also sync with your desktop and mobile devices.


    apple_tv_2.png

    Search and Purchase New Courses

    Like Udemy's website or mobile app, you can search for new courses on the Apple TV App, and even preview videos on the course landing pages. You can also see the rating and number of reviews for each course on the television. The full reviews that appear on the course landing page at Udemy.com, however, can only be seen on your computer.

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    You can purchase courses you like on Apple TV using the credit card information associated with your Apple Pay or Apple App Store account. Please note that Apple’s purchase and refund policies will apply to these transactions. For more information regarding this, please click here.

    If you find courses you’re interested in taking, but would like to purchase them at a later date, you can add them to your “Wishlist”.

    apple_tv_take_this_course.png

    Options For Android Devices

    Although Apple TV is only compatible with iOS devices, Android devices can use chromecast enabled devices to cast lectures to TVs. For additional information on how to cast Udemy courses via your mobile device, please click here.

    If you have any additional questions regarding Udemy’s Apple TV, or wish to submit feedback, please contact our support team.

    If you’re a Udemy instructor and have additional questions about the Apple TV app, you may find this article helpful.

     

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  • How to Enter Inline Code and Code Blocks in the Q&A

    If you're using Udemy to improve your programming skills, you may want to share your code using the Q&A feature in order to receive feedback or get help. This feature enables you to add syntax highlighting for code blocks and inline code, and this will make your code easier to read and understand.

    The steps below will show you how.

    How to Highlight Code Blocks in the Q&A

    1. Code blocks are great when you want to highlight multiple lines of code.
    2. Navigate to the Q&A box where you wish to enter your code block
    3. If you want to attach your code to a question, type your question first.  Then click, Ask a new question
    4. Enter the code block you wish to include and highlight it
    5. Click on the inline code icon in the tool bar
    6. Then click either Post Question or Add an answer
    7. Your code will be nicely highlighted

    code_inline.png
    How to Highlight Inline Code in Q&A

    Inline code is great to use when you want to highlight a short snippet of code (for example: the definition of a function or the name of a variable) inside a paragraph

    1. Navigate to the Q&A box where you want to add your code 
    2. If you want to attach your code to a question, type your question first.  Then click, Ask a new question
    3. Fill in what you want to say
    4. Select the code that you want to highlight 
    5. Click on the inline code icon in the tool bar
    6. Click either Post Question or Add an answer 
    7. Your inline code should be nicely highlighted!


    If you have any additional questions please contact us here. To learn more about how to use the Q&A please refer to this article.

     

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  • How to Use the Q&A

    Each Udemy course contains a Q&A, where you can ask the instructor questions about the course. You can quickly view answers the instructor has posted, ask your own question, or read and respond to comments your fellow students have made.

    Ask a Question in the Course Player

    If a question comes to mind while you’re viewing or reading a course lecture, you can access the Q&A, by clicking the Q&A icon below the course player.

    Q_A.png

    This will bring up the Q&A below. Type your question in the Search questions option, and if another student has asked this question before, it will appear below. Question and answers containing the same words will also appear.

    If no one has asked your question in the past, then click on the green Ask a new question.

    Q_A_Search_Questions.png

    Please note that in order to ask a new question, text must be entered into the Question title field, so that the Post Question button is enabled. 

    question_title_Q_A.png

    Follow a Question and its Responses

    By using the Q&A on the course player, you can also prioritize questions and responses you wish to monitor, by using the Follow Responses option. When a student or instructor posts a response, we’ll send you a notification.

    To stop following a question and the thread of responses, click on Following Responses.

    Mark an Answer as Helpful or Read the Top Answer

    If you find an answer or comment informative and useful, you can indicate this to other students, by clicking on Mark as helpful. The original poster of the question and the instructor can also mark answers as the top answer by clicking Mark as top answer. Only one answer can be marked as "top answer".

    Edit or Delete a Question or Comment

    If you need to edit your question or comment in the Q&A, or wish to delete it, click on the three dots that appear at the top right hand of your post.

    Either the student who posted the question, or the course instructor, can delete the post.

    delete_Q_A.png

    If you have any additional questions about the Q&A, please contact us here.

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  • Closed Captions on Udemy

    All instructors have the option of adding closed captions to videos lectures, or using Udemy’s auto-generated captions for English video lectures, which are created using speech recognition technology. If a course is captioned, this article outlines how you can turn the closed captions on, or use the transcripts feature to read what the instructor is saying.

    Please note: over the coming months Udemy will also be adding auto-generated captions in Spanish and Portuguese for courses instructed in these respective languages.

    For more information about courses with closed captions and availability, please click here.

    Turn Closed Captions On or Off

    If closed captions are available for a lecture, a closed captions icon will appear at the bottom right of the course player. Move your cursor to the icon and select the captions language you would like to see. To turn captions off, however, select the Off option.

    closed_captions.png

    You can also adjust the font size of the captions, and the background opacity for them, by clicking on Caption Settings. Then click on Font Size or Background Opacity to make the adjustments you wish to see. The option to have the captions appear under the course video can also be accessed in the caption settings.

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    Please note: If your account language is set to any other language than English, then captions in this language will appear automatically. If captions in your account language aren't available, however, then English captions will show instead.

    You can turn the captions off at anytime by following the steps outlined above in the Turn Captions On or Off section. Please note that this turns captions off for all captioned courses.

    For steps on how to change your account language, please refer to this support article.

    Transcripts

    The Transcripts feature is another way to read text of what instructors are saying, as you progress through their course. In addition, transcripts can help you find relevant content more easily, by providing the ability to easily navigate through text of what the instructor’s said.

    You can quickly access the transcripts feature by clicking on the Transcripts at the bottom of the course player. 

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    After you click on Transcripts, text of what the instructor’s said will open on the right-hand panel of the screen. The transcripts will be written in the same language that has been selected for the closed captions.

    The current sentence will be highlighted, and then the text will autoscroll, as the instructor continues to speak. You can jump ahead, or back to any moment in the lecture, by clicking on a particular sentence.

    transcript_panel.png

    If you wish to share your feedback on the transcripts, simply click on Give Feedback at the top.

    How to Report Issues With Captions

    If you experience issues with the closed captions, please let us know by using the Report a Technical Issue option, which can be accessed by clicking on the gear icon at the bottom right.

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  • Finding Courses With Closed Captions

    If you’re looking for courses that feature closed captions, this article outlines how you can locate them, and see which type of closed captions they include. Most closed captions are available in the course's spoken language, but some courses also offer captions in multiple languages.

    Types of Closed Captions

    To help make course content more accessible to students around the world, Udemy creates auto-generated, English captions for videos lectures that are instructed in English. The auto-generated captions are created using speech recognition technology. If a course has auto-generated captions available, then “auto-generated” will appear beside the closed captions icon.

    Please note: over the coming months Udemy will also be adding auto-generated captions in Spanish and Portuguese for courses instructed in these respective languages.

    We're always working to improve the quality of captions on Udemy. If you have any questions or concerns regarding the captions, please contact our support team.

    auto_generated_caps.png

    If the instructor has uploaded their own closed captions to their course, however, then these captions will only feature the “CC” icon and the language of the closed captions that have been added.

    captions_2.png

    Searching for Courses With Closed Captions

    To find courses in the marketplace that have closed captions added to the lecture videos, please follow the steps below.

    1. Search for any course topic in the search bar

    2. Click the All Filters icon on the right, and then select Closed Captions under Features

    captions_filter.png

    3. Click Apply to filter the results. Courses with closed captions available will then appear below

    You can also access the Closed Captions filter by following these steps:

    1. Select a course category at the top left of the page
    2. Click All Courses
    3. Select the Closed Captions filter under Features

    all_courses_captions.png

    Requesting Closed Captions for a Course

    As noted above, Udemy will be providing English, auto-generated captions for all English video. If an English course you’re viewing doesn’t have any captions, and you would like English captions for the course, please contact our support team to check on the status of the auto-generated captions.

    If you are viewing a course in a language other than English, however, and would like captions for the course, please submit your request to the instructor directly.

    If you are deaf or hard of hearing, and require closed captions to take the course, please contact our support team. We will do our best to accommodate these requests.

    To learn how to turn on closed captions for courses you're already enrolled in, and that have captions available, please click here.

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  • Downloading Supplemental Resources

    Many instructors add supplemental resources to their lectures, like PDFs, design templates, sheet music or source code, as a means to enhance the learning experience of the course. These resources can quickly be downloaded to your computer and viewed. 

    If a lecture has resources available it will be indicated by a folder icon on the right hand side of the course player.

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    If you click on the folder icon the downloadable resources will appear, and you can download the file by clicking on the resource's title.

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    If you're having trouble accessing the file, or if something doesn't look right, please contact the instructor or our support team.

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  • Downloading Courses

    By default, complete courses are not downloadable from a computer. We do this out of concerns for piracy. We do allow instructors to enable downloading of their lectures, however, if they wish.

    Please note that you can always save courses for offline viewing on the Udemy mobile app (see below). Practice activities like quizzes and practice tests, etc. cannot be downloaded and completed offline.

    Downloading a Lecture

    To see if an instructor has enabled downloading for a lecture, move your cursor to the gear icon at the bottom right of the lecture player. If Download lecture is not grayed out, then you will be able to download it to your computer, by clicking on those two words.

    Please note that the quality resolution of the downloaded video, will match the quality you had set, when you were viewing the course at Udemy.com. For example, if you're viewing the video with a resolution of 720p, then the video that's downloaded to your desktop or laptop will match this resolution. This article explains how you can adjust the video quality of a lecture.

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    If the lecture is not available to download, you can always message the instructor, requesting that they enable downloading. Some instructors are willing to make exceptions, but the final decision is always up to them.

    Downloading Courses on The Mobile App

    Individual lectures, sections, or entire courses can be downloaded for offline viewing on the Udemy mobile app.

    Downloading Courses on iOS

    Downloading Courses on Android

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  • How to Access And Use The Course Player

    After you’ve enrolled in a Udemy course, starting your learning experience is quick and easy. This article outlines how you can begin your Udemy course and adjust the course player settings as you progress through it.

    How to start a course lecture

    After enrolling in a Udemy course, you can begin it by following the steps below:

    1. Log into your Udemy account and click on My Courses at the top right-hand of the page.
    2.  From the My Courses page, select the course you wish to take by clicking on the course icon.

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    3. The first lecture will begin playing in the course player.

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    Once you've begun a course, you will be automatically returned to where you left off in the course player, next time you access it.

    How to navigate through the course curriculum

    All the published lectures and curriculum items of a course appear on the right hand side of the course player. You can quickly scroll through the course curriculum by moving your cursor over it, and begin a lecture or course item (quiz, practice test, etc.) by clicking on it.

    curriculum_course_player.png

    Downloadable resources that have been included in lectures can also be accessed in the course curriculum as well. For more information on how to download a supplemental resource click here.

    Accessing the course player settings

    The course player includes various features and settings you can use to enhance your educational experience. These can be accessed by clicking the Settings (gear) icon at the bottom-right (see below for additional information).

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    How to adjust the video quality

    Udemy automatically optimizes video resolution based on your internet connection speed, but the video quality can be adjusted at any time by clicking on the Settings icon. You can select resolutions of 360p, 480p, 720p and 1080p (if available) for the video quality.

    If you're having difficulty viewing text on lectures where the instructor is sharing their screen, try adjusting the video quality.

    For steps on how to adjust the video quality while watching courses on Udemy's mobile app, please click here.

    How to turn Autoplay on / off

    Udemy’s course player has an autoplay feature so that the next lecture will play automatically for you. Autoplay is enabled as the default setting. If you prefer to manually start the next lecture, however, click the Settings icon and then Autoplay to switch the feature off

    If, moving forward you decide you would like to turn the autoplay feature back on, please follow the steps outlined above (except toggle Autoplay back on).

    How to change the video speed

    You have the option to play your lectures at different speeds (.5x, 1x, 1.25x, 1.5x or 2x).

    To change the speed of a particular lecture video, click the video speed icon at the bottom-left of the course player and select the speed you wish.

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    How to watch in full screen mode

    If you wish to watch a lecture in full screen mode, you can do so by clicking the full screen icon located in the lower right-hand corner of the course player. To exit full screen mode, tap the ESC key, or click the full screen icon and the player will be returned to the original size.

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    Keyboard shortcuts

    A list of keyboard shortcuts you can use to adjust the video speed, quality, and volume, as well as add a bookmark (see below), can also be accessed by clicking the Settings icon at the bottom-right.

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    Additional resources

    How to Create And Use Bookmarks

    How to Download Lectures (if available)

    How to Enable Closed Captions And Transcripts

    How to Use the Q&A

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