• How to Create And Use Notes

    Using the Notes feature is an easy and quick way to mark important points of a lecture, without leaving the course player, so you can quickly return to it in the future. This article outlines how you can add Notes to course lectures, and access them moving forward.

    For steps on how to create and access Notes on the Udemy mobile app please click here.

    How to add a note to a lecture

    If you wish to take a note within a specific point of a lecture, please follow the steps below:

    1. When you come to a point in the lecture you would like to add a note, click the Notes tab below the screen.  You can also use the keyboard shortcut "b" or “n” to create a note while watching video lectures.


    To add a note while watching your course in fullscreen, simply select the note icon at the bottom of your course player.


    2. If you wish to type a longer note, type your note in the field and hit enter to save it. Your note can include up to 1,000 characters. If you wish to create a note without adding text, simply click enter or select Save note.


    3. The note will be indicated by a yellow bar. Moments where other students have taken notes will be indicated by blue bars (please note: the text within your note will not be visible to other students).

    How to access your notes

    You can access notes by selecting the Notes tab in your course player. In this tab you can filter your notes by lecture, course, or recency. All notes for your course can be found within that tab. To go directly to a moment you’ve added a note to within a course, simply click on the note you wish to view, and you will be directed to that point in the lecture player.

    You can also jump directly to any point you’ve added a note in a lecture, by clicking on the corresponding, yellow bar in the course player. 

    How to edit or delete notes

    If you wish to edit the text you’ve entered for a note, please follow the steps below:

    1. Navigate to the note that you wish to change from the Notes tab in your course taking experience
    2. In the upper right hand corner of your note, select the edit icon
    3. Type the change that you wish to make and click enter


    If you need to delete a note, select the trashcan icon located on the upper right hand corner of your note.

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  • How to Mark or Unmark Lectures as Complete

    Lectures will be automatically marked as complete once you have watched every minute of the lecture, but, if you need to manually mark the lecture as complete, you can easily do so.

    To learn how to mark or unmark a lecture as complete, please read below.

    Lectures Marked as Complete

    Lectures that have been completed will have a checkmark beside the lecture title in the course player. If the square is blank, however, then the lecture is not marked as complete.

    How to Mark a Lecture as Complete

    You can mark a lecture as complete by following the steps below:

    1. Move your cursor to the course curriculum in the right hand side of the course player.
    2. Click on the lecture you wish to mark as complete.
    3. Click the blank square beside the lecture.


    Unmarking Lectures as Complete

    If you mark a lecture as complete by accident, or decide you wish to take a lecture again and want its completion reset, then you can mark the lecture as incomplete. To do so, please follow the same steps outlined above, except in this case, you'll need to click on the completed checkmark to remove it.

    Please note that assignments cannot be unmarked as complete.

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  • How to Enter Inline Code and Code Blocks in the Q&A

    If you're using Udemy to improve your programming skills, you may want to share your code using the Q&A feature in order to receive feedback or get help. This feature enables you to add syntax highlighting for code blocks and inline code, and this will make your code easier to read and understand.

    The steps below will show you how.

    How to Highlight Code Blocks in the Q&A

    1. Code blocks are great when you want to highlight multiple lines of code.
    2. Navigate to the Q&A box where you wish to enter your code block
    3. If you want to attach your code to a question, type your question first.  Then click, Ask a new question
    4. Enter the code block you wish to include and highlight it
    5. Click on the inline code icon in the tool bar
    6. Then click either Post Question or Add an answer
    7. Your code will be nicely highlighted

    How_to_Enter_Inline_Code_and_Code_Blocks_in_the_Q_A.jpgHow to Highlight Inline Code in Q&A

    Inline code is great to use when you want to highlight a short snippet of code (for example: the definition of a function or the name of a variable) inside a paragraph

    1. Navigate to the Q&A box where you want to add your code 
    2. If you want to attach your code to a question, type your question first.  Then click, Ask a new question
    3. Fill in what you want to say
    4. Select the code that you want to highlight 
    5. Click on the inline code icon in the tool bar
    6. Click either Post Question or Add an answer 
    7. Your inline code should be nicely highlighted!

    If you have any additional questions please contact us here. To learn more about how to use the Q&A please refer to this article.


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  • How to Ask a Question About Your Course

    If you find you have a question about a paid course while you’re taking it, this article explains how you can quickly search for answers to your question in the Q&A, or ask the instructor. 

    Please note:

    • The Q&A and messaging features are not available in free course enrollments.
    • The messaging feature is not available on the Udemy mobile app.
    • Instructors have the option to turn off the messaging feature (see below).

    How to use the Q&A

    In the Q&A you can view answers the instructor or teaching assistant has posted to questions from students, as well as Featured Questions they may have selected or created for their course. In addition you can also ask your own question, if you can’t find an answer for it. 

    To access the Q&A, click the Q&A icon below the course player.


    Next, type your question in the Search all course questions option, and if another student has asked this question before it will appear below. Questions and answers containing the same words will also be included.


    You can also use the filters that appear below the search bar to help you find the information you’re looking for.

    If your question regarding course content hasn’t been asked before, you will be prompted to enter your question and submit it to the Q&A. 

    Please note that in order to ask a new question, text must be entered into the title field, so that the publish button is enabled.


    The instructor’s availability

    When asking a question, be sure to see if the course instructor has posted their availability in the Q&A and when you can expect an answer. 

    Follow a question and its responses

    You can prioritize questions and responses you wish to monitor in the Q&A, by using the Follow Replies option. When a student or instructor posts a response, we’ll send you a notification.

    To stop following a question and the thread of responses, click on Following Replies.

    Edit or delete a question or comment

    If you need to edit your question or comment in the Q&A, or wish to delete it, click on the three dots that appear at the top right hand of your post.

    Either the student who asked the question, or the course instructor, can delete the post.


    How to send a message to your course instructor

    Using the Q&A is typically the fastest way to get answers to questions you have about a course. If direct messaging is enabled by the instructor of the paid course, however, you can send them a message by following these steps.

    1. Navigate to your Messages page (the Messages page can also be accessed in the drop-down menu, which appears when you click your initials or profile image at the top right of the page).
    2. Click Compose.
    3. Enter the instructor’s name and your message.
    4. Click Send.

    You can also access the messaging feature by clicking Overview below the course player, scrolling down to the instructor’s  profile, and by clicking on their name.

    Please note that since courses are owned and managed by the instructors, Udemy does not have any control or information regarding their response time.


    If you have any additional questions about asking a question in your course, please contact us here.

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  • Subtitles on Udemy

    All instructors have the option of adding subtitles to video lectures, or using Udemy’s auto-generated subtitles for English, Spanish and Portuguese video lectures, which are created using speech recognition technology. If a course is subtitled, this article outlines how you can turn them on, or use the transcripts feature to read what the instructor is saying.

    For more information about courses with subtitles and availability, please click here.

    Turn Subtitles On or Off

    If subtitles are available for a lecture, a closed captions icon will appear at the bottom right of the course player. Move your cursor to the icon and select the subtitles language you would like to see. To turn subtitles off, however, select the Off option.


    You can also adjust the font size of the subtitles, and the background opacity for them, by clicking on Caption Settings. Then click on Font Size or Background Opacity to make the adjustments you wish to see. The option to have the subtitles appear under the course video can also be accessed in the caption settings.


    Please note: If your account language is set to any other language than English, then subtitles in this language will appear automatically. If subtitles in your account language aren't available, however, then English subtitles will show instead.

    You can turn the subtitles off at anytime by following the steps outlined above in the Turn Subtitles On or Off section. Please note that this turns subtitles off for all subtitled courses.

    For steps on how to change your account language, please refer to this support article.


    The Transcripts feature is another way to read text of what instructors are saying, as you progress through their course. In addition, transcripts can help you find relevant content more easily, by providing the ability to easily navigate through text of what the instructor’s said.

    You can quickly access the transcripts feature by clicking on the Transcripts at the bottom of the course player. 


    After you click on Transcripts, text of what the instructor’s said will open on the right-hand panel of the screen. The transcripts will be written in the same language that has been selected for the subtitles.

    The current sentence will be highlighted, and then the text will autoscroll, as the instructor continues to speak. You can jump ahead, or back to any moment in the lecture, by clicking on a particular sentence.


    How to Report Issues With Subtitles

    If you experience issues with the subtitles, please let us know by using the Report a Technical Issue option, which can be accessed by clicking on the gear icon at the bottom right.

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  • Downloading Course Resources

    Many instructors add supplemental resources to their lectures, like PDFs, design templates or source code, as a means to enhance the learning experience of the course. These resources can quickly be downloaded to your computer and viewed. 

    If you’re looking for steps on how to access resources on the Udemy mobile app, they can be viewed in the following articles:

    How to download course resources

    1. When a lecture has resources available for download it will be indicated by a folder icon on the right-hand side of the course player.


    2. If you click on the folder icon the title of downloadable resource will appear.


    3. To download and open the file on your device, clicking on the resource's title.

    Trouble finding a resource? Or is there an issue with it?

    If you’re having trouble finding a resource or there’s an issue with it, we recommend contacting the instructor. Since instructors own and manage their course content, they are in the best position to offer you assistance.

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  • How to Download Lectures to a Computer (if Enabled)

    Out of concerns for piracy, by default, courses are not available for download on a computer.  If instructors wish, however, they can enable the downloading feature, so lectures can be downloaded for offline viewing on a computer. 

    This article explains how you can check to see if a lecture is enabled for downloading, and how you can download it to your computer if it is. 

    Please note:

    • Due to certain platform security measures, the ability to download a lecture video on a computer may not be available for all courses.
    • For information on how Udemy works, and how you can begin taking your course online, please click here.
    • Course lectures can be downloaded for offline viewing on the Udemy mobile app. More information is available in these articles:

    How to download a lecture

    To check and see if an instructor has enabled downloading for a lecture, move your cursor to the gear icon at the bottom right of the lecture player. 

    If Download lecture is not grayed out, then you will be able to download it to your computer, by clicking on those two words.


    If the lecture is not available to download, you can ask the instructor if they can enable the downloading feature. Some instructors are willing to make exceptions, but the final decision is always up to them.

    Quality resolution for downloaded videos

    Please note that the quality resolution of the downloaded video, will match the quality you had set, when you were viewing the course at Udemy.com. For example, if you're viewing the video with a resolution of 720p, then the video that's downloaded to your desktop or laptop will match this resolution.

    This article explains how you can adjust the video quality of a lecture.

    The video is taking too long to download

    If the lecture is enabled for download to your computer, but it’s taking too long to download the video, please test your internet connection speed. If the internet speed is low (less than 5 Mbps) then please try the following:

    • Lower the video quality of the lecture so the file size for the download is smaller (see the section above).
    • Restart your modem/router to see if your internet connection improves.
    • Try downloading the videos at a time when your internet connection is stronger.
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  • How to Access And Use The Course Player

    After you’ve enrolled in a Udemy Business course, starting your learning experience is quick and easy. This article outlines how you can begin your course and adjust the course player settings as you progress through it.

    How to start a course lecture

    After enrolling in a course, you can begin it by following the steps below:

    1.  Log into your Udemy account and click on My learning at the top right-hand of the page.

    2. Select the course you wish to take by clicking on the course icon.


    3. The first lecture will begin playing in the course player.


    Once you've begun a course, you will be automatically returned to where you left off in the course player, next time you access it.

    How to navigate through the course curriculum

    All the published lectures and curriculum items of a course appear on the right-hand side of the course player when you're watching the course in the default view. You can quickly scroll through the course curriculum by moving your cursor over it, and begin a lecture or course item (quiz, practice test, etc.) by clicking on it. 


    Downloadable resources that have been included in lectures can also be accessed in the course curriculum as well. For more information on how to download a supplemental resource click here.

    Accessing the course player settings

    The course player includes various features and settings you can use to enhance your educational experience. These can be accessed by clicking the Settings (gear) icon at the bottom-right (see below for additional information).


    How to adjust the video quality

    Udemy automatically optimizes video resolution based on your internet connection speed. The video quality can be adjusted at any time by clicking on the Settings icon and selecting a different resolution.

    If you're having difficulty viewing text on lectures where the instructor is sharing their screen, try adjusting the video quality.

    For steps on how to adjust the video quality while watching courses on Udemy's mobile app, please click here.

    How to turn Autoplay on / off

    Udemy’s course player has an autoplay feature so that the next lecture will play automatically for you. Autoplay is enabled as the default setting. If you prefer to manually start the next lecture, however, click the Settings icon and then Autoplay to switch the feature off

    If, moving forward you decide you would like to turn the autoplay feature back on, please follow the steps outlined above (except toggle Autoplay back on).

    How to change the video speed

    You have the option to play your lectures at different speeds (.5x, 1x, 1.25x, 1.5x or 2x).

    To change the speed of a particular lecture video, click the video speed icon at the bottom-left of the course player and select the speed you wish.


    How to watch in fullscreen mode

    If you wish to watch a lecture in fullscreen mode, you can do so by clicking the fullscreen icon located in the lower right-hand corner of the course player. To exit fullscreen mode, tap the ESC key, or click the fullscreen icon and the player will be returned to the original size.


    How to expand the screen

    If you want to view the lecture with an expanded screen, but not in fullscreen, simply click on Expand at the bottom right.


    Keyboard shortcuts

    A list of keyboard shortcuts you can use to adjust the video speed, size, and volume, as well as add a note, can also be accessed by clicking the Settings icon at the bottom-right.


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