• How to Turn Autoplay On / Off

    Udemy’s video player has an autoplay feature so that the next lecture will play automatically for you. Autoplay is enabled as the default setting. If you prefer to manually start the next lecture, however, you can follow the steps below to turn off the autoplay feature. 
     

    1. Start a lecture and watch it until it’s complete
    2. The next page of the course curriculum will load on the video player
    3. At the bottom left of the page, you will see a green checkmark and an Autoplaying countdown
    4. Click on the green checkmark which appears to the left of Autoplaying
    5. The autoplay feature will be turned off




    If, moving forward, you decide you would like to turn the autoplay feature back on, please follow these steps.
     

    1. Start a lecture and watch it until it’s complete.
    2. The next page of the course curriculum will load on the video player
    3. At the bottom left of the page, you will see Autoplay Off
    4. Click on the box which appears to the left of Autoplay Off
    5. The autoplay feature will be turned on




    Please note: the autoplay feature settings are specific for each course. So, if you turn the autoplay feature off for one course, autoplay will not be deactivated in your other Udemy courses. 

    If you have any additional questions regarding the autoplay feature, or encounter any issues with it, please contact Udemy Support.

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  • Instructor Apple TV FAQs

    Why did Udemy launch a Udemy app for Apple TV?
    We want to make your courses as accessible as possible to students. Whether students are commuting to work in their cars, working out at gym or now, even spending time with their families after dinner, they can learn from your course. Accessing Udemy on TV is one of the top requests we receive from students.

    Please note: only the 4th generation Apple TV player supports the app store and Udemy's app.

    Can my students watch my course on Apple TV? 
    Yes, your students can view your course on Apple TV.  Please note that only your course’s video and audio content is supported at this time.  Lectures that are not video or audio-based can be accessed on the student’s computer or mobile device.    

    I have practice activities and downloadable resources. Will they appear on television? 
    At this time, only video and audio-based lectures can be accessed on the television.  Unsupported lectures, practice activities, and downloadable resources will appear as gray in the Curriculum section of the course landing page on Apple TV.  We encourage students to refer to their computer or mobile device to access these parts of your course. 



    Can my course be purchased on Apple TV? 
    If you course is listed in the Udemy mobile iOS app, it is available for purchase on Apple TV. 

    How do you decide which courses to feature on Apple TV?
    All courses that are in the iOS app store can be viewed on Apple TV.  The courses on the Featured page are constantly revised to reflect updated themes and popularity of content.  Since only audio and video lectures can be viewed on television, many of the featured courses contain a high percentage of this content in order to make the viewing experience as easy as possible.  Featured categories are often ones that suit consumption in your living room versus courses that are a better fit for other devices (mobile or laptop). These categories include but are not limited to: Personal Development, Lifestyle, Health & Fitness, Music, and Academics.  

    Will students be able to purchase my course on Apple TV with my coupon?
    At this time, we do not support coupons on Apple TV.  If a student wishes to use a coupon while purchasing your course, they are able to do so via the website. 

    My students are having issues with Udemy on Apple TV.  What should I do?
    Please have them contact Udemy Support

    How will purchases of my course via Apple TV appear on my revenue report? 
    Enrollments and purchases for Apple TV are part of the iOS revenue on your dashboard.


    If you have any additional questions regarding the Apple TV app, please contact the Udemy support team by clicking here.

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  • Student Apple TV FAQs

    What is Udemy for Apple TV?
    Udemy for Apple TV allows you to take your courses on a television via Apple’s digital media player. You can begin this unique learning experience by logging into Apple TV and downloading the Udemy app.

    Please note: only the 4th generation Apple TV player supports the app store and Udemy's app.

    I’m enrolled in one or more Udemy courses. Can I access all of them on Apple TV?
    Yes.  All of your enrolled courses can be accessed on Apple TV under “My Courses”. 

    If I watch my course on Apple TV, can I do everything I can normally do on my laptop?  (complete quizzes, etc) 
    Although all courses can be watched on Apple TV, only the audio and video content of courses can be taken on your TV at this time.  Non-video based lectures, practice activities, and  downloadable resources can be accessed on your computer and mobile device, and are highlighted in gray on the Course Landing Page. 



    How do I get started? 
    You can locate the app by selecting “App Store” on your Apple TV. Next, go to “Categories” then “Education” and browse for Udemy. Alternatively, you can find the Udemy app by using the search function in the App Store.

    If you already have a Udemy account, and the Udemy iOS app downloaded to your smartphone or tablet, then you can quickly login by using the “one-tap sign-in” option. Just open the app on your mobile device, and the option to sign-in into the Apple TV app will appear. 



    You can also access all of your courses by logging with your Udemy account email and password, by clicking on “sign in with email”. 

    If you don’t have a Udemy account yet, then you can create one by clicking on “Create an Account”. 



    I’m in My Courses on Apple TV.  How are these courses ordered? 
    Your courses are displayed based on your most recent activity with the course.

    Can I purchase courses on Apple TV? 
    Yes, you can purchase courses on Apple TV via your iTunes and Apple Pay account. If you would like to change your payment information, please update your billing information on iTunes or update your Apple Pay information from your iOS device.

    Please note that Apple’s purchase and refund policies will apply to these transactions. For more information regarding this, please click here

    If I purchase a course on Apple TV, can I also watch my courses on my laptop and mobile device?
    Yes, your courses will sync between all devices. 

    Can I use Udemy for Apple TV if I have an Android phone? 
    No. Udemy for television is available through the Apple TV device and is compatible with iOS devices only.  

    Where are the reviews that normally appear on the Course Landing page? 
    Although you can see the rating and number of reviews on television, you can view the full reviews only on your computer.

    Where can I give my feedback? 
    You can send feedback regarding the Udemy Apple TV app by contacting our support team here

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  • Take Udemy Courses Using Apple TV

    In addition to taking your Udemy courses on your computer or mobile device, you can watch and progress through them via Apple TV. Through Udemy’s Apple TV app, not only can you take your courses on a big screen TV, you can also search for, wishlist and purchase new courses. 

    Download the Apple TV App

    If you already have an Apple TV digital media player, then you can access the Udemy app by doing the following:

    1. Log into Apple TV
    2. Select “App Store” 
    3. Go to “Categories”, click on “Education” and browse for Udemy.
    4. You can also find the Udemy app by utilizing the “Search” function in the App Store.

    Please note: only the 4th generation Apple TV player supports the app store and Udemy's app.
     


    Login

    If you already have a Udemy account, and the Udemy iOS app downloaded to your smartphone or tablet, then you can quickly login by using the “one-tap sign-in” option. Just open the app on your mobile device, and the option to sign-in into the Apple TV app will appear on your television.  Your mobile device and Apple TV need to be on the same Wifi network.  


    You can also access all of your courses by logging in with your Udemy account email and password, by clicking on “sign in with email”. 



    All of the Udemy courses you’ve purchased to date will be accessible by clicking on “My Courses”.

    If you don’t have a Udemy account yet, then you can create one by clicking on “Create an Account”. There’s also an option to browse the Udemy marketplace without logging in or creating an account.

    Watch Your Course 

    To start learning on your TV, simply click on the course you wish to watch under “My Courses”. 

    Please note that only video and audio lectures can be taken via the Apple TV app. Non-video based lectures, practice activities, and downloadable resources can be accessed on your computer and mobile device, and are highlighted in gray on the Course Landing Page.

    Purchased courses and course progress also sync with your desktop and mobile devices. 


    Search and Purchase New Courses 

    Just as you can on the mobile app or at Udemy.com on your computer, you can search for new courses on the Apple TV app. You can also preview a course by watching the preview video that is included on the course landing page. If you find a course you’d like to purchase, you can quickly do so by clicking “Purchase”.  The credit card information associated with your Apple Pay or iTunes account will be used. 

    Please note that Apple’s purchase and refund policies will apply to these transactions. For more information regarding this, please click here

    If you find courses you’re interested in taking, but would like to purchase them at a later date, you can add them to your “Wishlist”. 



    If you have any additional questions regarding Udemy’s Apple TV, you may find your answer in our FAQ. You can also contact us at Udemy Support.

    If you’re a Udemy instructor and have additional questions about the Apple TV app, you may find this FAQ article helpful. 

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  • The New Course Taking Experience FAQ

    Why did Udemy change the Course Taking Experience? 

    As a learning company, we’re always striving to make our product as easy and efficient as possible for students to learn from their courses. We’ve rebuilt the course taking experience from the ground-up, making it more relevant, accessible, and rewarding for all students on Udemy. With a new immersive course player and features that allow students to personalize their learning, we’re excited to help students do more on Udemy.


    What are these Keyboard shortcuts?

    Access content and resources: C 
    Skip forward / back: Right / Left
    Speed up / down: Shift Right / Shift Left
    Questions: Q 
    Bookmarks: B 
    See all shortcuts: Shift ?


    What happened to Notes? And Discussions? 

    Notes are now called Bookmarks.  Bookmarks have a 140 character limit and appear only for video lectures. All previous Notes have been transferred to Bookmarks (including longer notes). 

    Discussions are now called Questions. All previous Discussions are transferred to Questions.  Sometimes, a single question may have multiple responses. Only the instructor and the student who asked the question can mark a response as the “Answer” but anyone can mark responses as “Helpful”.


    Why do Bookmarks have a 140 character limit?

    Bookmarks encourage students to reflect on what they are learning.  The majority of our previous Notes feature consisted of Notes that were fewer than 140 characters.  With this limit, we will continue to monitor how students use Bookmarks and adjust as needed. 


    Instructors often encourage students to share photos or projects using Discussions.  Can I still do that with Questions?

    Although the feature is called Questions & Answers, we have not removed any sharing functionality from students or instructors.  Students are still able to share more than text questions.  


    We understand that this experience can be improved and are currently working on a better way for students to share exercises and projects.  Stay tuned! 


    It looks like the Course Dashboard has also changed.  What changed? Why?

    You’re right!  We wanted students to be able to get right back into the course so we feature the course prominently at the top of the page.  Under the player, we include features that help students get their bearings and better navigate the course: 

    Course Content: the curriculum can now be easily scanned and focused to the current section, all sections, or just resources
    Q&A: students can search for questions; sort questions by recency or popularity, and also filter by questions they’re following and questions without responses
    Bookmarks: student can see all bookmarks that s/he has created 
    Announcements: students can see educational announcements posted here
    Options: students have easy access to the Instructor Profile, Udemy Support, Report abuse, and Course email settings 

    If you have any other questions about the New Course Taking Experience, please contact us here.

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  • The New Course Taking Experience

    Our team has been hard at work revamping the entire course taking experience on Udemy. You'll notice an updated interface with a new immersive video experience.

    Here are Some Highlights of the New Experience

    1. Curriculum content and resources are easier to access. Open the left menu to access resources and browse course content.
      Keyboard Shortcut: C
    2. Discussions are now called Questions. It's now easier to ask and manage your questions while taking a course. You can “Follow questions” to be notified of future responses, mark answers as the “Top Answer”, and mark answers as “Helpful”. This helps surface the most relevant questions and answers to all students in the course. 
      Keyboard Shortcut: Q
    3. Notes are now called Bookmarks. You can tag and take notes on the parts of the videos that are most important to you.  This replaces the “Notes” tool. All previous Notes have been converted to Bookmarks. Bookmarks have a 140 character limit. Access bookmarks from the lecture and on the course dashboard.
      Keyboard Shortcut: B
    4. Enhanced video controls allow you to set your own pace. You can click to speed up, slow down, or replay parts of a lecture. 
      Keyboard Shortcuts: Left, Right, Shift Left, Shift Right
    5. Ebook (PDF) content will be accessed as a downloadable resource within the course. We will no longer be displaying this content inline.

    Click here to review the New Course Taking Frequently Asked Questions.

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  • Turn Captions On And Off

    All instructors have the option of adding closed captions to videos lectures. If a course is captioned, this article outlines how you can turn the captions on or off.

    Turn Captions On or Off

    If captions are available for a lecture, a closed captions icon will appear at the bottom right of the course player. Move your cursor to the icon and select the captions language you would like to see. To turn captions off, however, select the None option. 


    Please note: If your account language is set to any other language than English, then captions in this language will appear automatically. If the course includes captions in your account language, then captions in this language will appear. If captions in your account language aren't available, then English captions would show instead.

    You can turn the captions off at anytime by following the steps outlined above in the Turn Captions On or Off section. Please note that this turns captions off for all captioned courses. To turn captions on again, follow the steps outlined above under "Activating Captions."

    For steps on how to change your account language, please refer to this support article.

    Click here to learn how to find closed captioned courses.

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  • Finding Courses With Closed Captions

    Many Udemy courses feature closed captions, and can be located by following the steps outlined below. Most closed captions are available in the course's spoken language, but some courses do offer closed captions in multiple languages.

    Search For Courses With Subtitles

    To find courses that have closed captions added to the course videos, please follow the steps below.

    1. Search for any course topic in the search bar
    2. On the left-hand side of the search results, under features, click closed captions to filter the search results.

     


     

    Check the Course Details

    If you're already on the course landing page and want to know if the course is closed-captioned, check the course details. Details, and whether the course includes closed captions, can be found underneath the course price, to the right of the promotional video.


     
    Requesting Closed Captions for a Course

    If would like the option of using closed captions in a course, please submit your request by contacting the instructor directly.

    If you are deaf or hard of hearing, however, and require closed captions to take the course, please contact Udemy Support.

    To learn how to turn on closed captions for courses you're already enrolled in, and that have captions available, please click here.

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  • Downloading Supplemental Resources

    Finding and Downloading Additional Resources

    Many instructors choose to include supplemental resources with their course like PDFs, design templates, sheet music or source code. These resources can be downloaded to your computer for quick access.

    If a lecture has downloadable materials available it will be noted in the curriculum on the course dashboard:



    You will also be notified if a lecture has downloadable resources in the lecture player. If the lecture includes these, you will see Resources available on the left hand side when you begin viewing it. If you click on the blue envelope the curriculum and downloadable resources will appear. You can download the file by clicking on the resource's title.

    If you're having trouble accessing the file, or if something doesn't look right, please contact the instructor or Udemy support

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  • Full Screen Mode

    To watch a lecture in full screen mode by clicking the full screen icon located in the lower right-hand corner of the video player. To exit full screen mode, hit the ESC key or click the to return to the original video size.

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  • Adjust Video Quality

    Udemy automatically optimizes video resolution based on your internet connection speed, but the video quality can be adjusted at any time by clicking on the gear icon in the bottom right-hand corner of the course player. You can select resolutions of 144p, 360p, 480p and 720p for the video quality.

    If 1080p is available for a video lecture, then this resolution will be shown via the "Auto" option, provided there is a strong enough internet connection, and a large enough screen size. If you want 1080p streaming, but don't see the "Auto" option, please contact our Support Team here for further help.

    Improving Screencast Lectures

    If you're having difficulty viewing text on lectures where the instructor is sharing their screen, try adjusting the video quality.



     

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  • Change the Video Speed

    You have the option to play your lectures at different speeds (.5x, 1x, 1.25x, 1.5x or 2x).

    To change the speed of a particular lecture video, go to that lecture, and drag your mouse over the video. You will see a button in the bottom-left corner of the video giving you the option to change the speed.

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  • Can I Download a Course to my Computer?

    Unfortunately, courses cannot be downloaded to a PC or Mac unless the instructor has made the lectures available. However, you can save courses for offline viewing on the Udemy mobile app.

    Downloading a Lecture

    To see if an instructor has enabled downloading for a lecture, move your cursor to the gear icon at the bottom right of the lecture player. If you see Download lecture, then you can download it to your computer by clicking on those two words.

    If the lecture is not available to download, you can always message the instructor, requesting that they enable downloading. Some instructors are willing to make exceptions, but the final decision is always up to them.

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