• International Community FAQ (French, German, Spanish, Japanese & Portuguese)

    Ok, I'm here, so where do I start?

    The International Udemy Studios are your community for all things course creation and being an instructor at Udemy. If you're stuck, you don't know how something works, need feedback or just some motivation, just ask! But don't go too fast! Use the search bar first and see if your question has already been asked by another member.  For technical bugs related to your individual account, please don’t post about it in the Studio U and instead, report it to our Support Team.

    Also, here is a good place to start:

    • Udemy Insights courses will give you a great overview of how creating a course on Udemy works.
    • Marketplace Insights is a great tool to help you decide what to teach (Only available for French, Portuguese, German, Spanish and English for now)

    Still in doubt? Post your question now:

    Table of Contents

    How can I find suggestions for audio, equipment, or general information?

    Can I ask for feedback in the Community?

    Can I post free coupons of my course in the Studio and for what purpose?

    Is it required for instructors to use “Talking-head” teaching style?

    Once the course is on Udemy, who owns the course content?

    How long does it take Udemy support to answer my ticket?

    Is having “free preview” lectures mandatory?

    How long does the course review process take?

    How many accounts can an instructor have?

    Can I use some lectures of one course in another?

    Can I upload some of my videos on YouTube?

    Can I create a course in other languages?

    Can Udemy create my course image?

    Can I edit/update the course content after published?

    What are the minimum course requirements?

    Can we create course composed of live sessions?

    Can I include watermarks and links in my videos?

    What is the video upload limit?

    Can I use content that may have a copyright?

    How can I change my payment method?

    Can instructors ask for reviews?

    What to do if I don’t agree with a student review?

    What can I do if a student left a review without any comments?

    Why are reviews being weighed?

    I found someone else using my content/description. What should I do? / Why does Udemy allow this to happen? Don't you have a screening process?

    I found someone else selling my course on another website. What should I do?

    What is the Udemy for Business program?

    Udemy for Business program in Japan

    What is the criteria for the “featured courses” tag?

    How many times can I change from “free” to “paid” without losing promotional emails?

    How do my students see the price of my course?

    Can Udemy share their promotions schedule with the instructors in advance?

    Are we required to enroll in Udemy promotions?

    How can I opt in/out of Udemy promotions?

    How does the search ranking works in the Marketplace?

    What should I do if a student reports an issue to me?

    Why are my enrolled students not taking the course?

    How can I turn off automated closed captions?

    When will I get paid?

    What is an affiliate sale?

    Where can I get information on Udemy badges?

    Can I upload my course in a different platform?

    Can I use content that may have a copyright?

    Can I use the Udemy logo for presentations e.g. at conferences?

    How can I find suggestions for audio, equipment, or general information?

    The search tool is the most efficient way to search for general information in the Community. In most cases, the questions you have, someone has already had them, and they have already received valuable information in the Community. If you look for keywords such as "equipment", "taxes", "reviews", etc. we are sure you will find a lot of relevant and helpful information. But if you don't, just ask fellow instructors!

    Can I ask for feedback in the Community?

    Yes. We encourage instructors to post their videos or course outline in the Community for other instructors to share their insight. Posting links to paid courses, however, is not allowed. If this happens, we will need to send you a policy violation warning. For more information on our Community Code of Conduct, please click here.

    Can I post free coupons of my course in the Studio and for what purpose ?

    For Studio U en Français, Studio U auf Deutsch and Studio U em Português

    You can only post free coupons, for new courses published, once. The goal of sharing free coupons with the community is to receive feedback from other instructors. Please do not use it for promotional purposes. Make sure you use them wisely and we encourage you to provide feedback to  instructors who also share their courses!

    For Studio U in 日本語

    We are not accepting free course coupons in our studio as of May 2018.

    For Studio U en español

    You can publish free coupons but only by adding it to this document. The goal of sharing free coupons with the community is to receive feedback from other instructors.

    Is it required for instructors to use “Talking-head” teaching style?

    Talking-head videos are not mandatory, however, using “talking-head” style videos for your introductory lectures can establish rapport, and build trust with your students. We recommend considering  who your target audience is and what the right video format is for them.

    Once the course is on Udemy, who owns the course content?

    Udemy is a marketplace and not a publisher. We reserve no rights to your course content, other than those outlined in Udemy’s instructor terms. These terms do not grant us ownership of your course, just the right to advertise it. If your course is a paid course on our platform, you are not allowed to offer it for free elsewhere. You can see our complete terms here.

    How long does it take Udemy support to answer my ticket?

    While we'd love to answer every question as soon as it comes in, unfortunately we’re unable to do so, because of the volume of questions we receive. You should expect a reply, however, within the next 24- 48 hours after you reached out.

    Is having “free preview” lectures mandatory?

    Yes. Having your lectures previewed lets potential students sample the course content and your teaching style.

    Your first video lecture will automatically be available for the free preview to ensure there is always content available for students to view. Then you can select the additional lectures that you’d like to include in the free preview. You need to select enough lectures totalling 10 minutes of video content, including the first video lecture, as part of our requirements. Learn how to manage the free preview feature here.

    How long does the course review process take?

    The review process usually takes two business days, although this could fluctuate a little, since our Review Team works through the queue of submitted videos in the order that they were received. You can learn more about the course quality review process here.

    How many accounts can an instructor have?

    We don’t have any policy that limits the amount of accounts a user can create. As long as you are using a valid email address and the course topics abide to Udemy's terms and conditions, you should be fine. Also, please keep in mind that actions from one account can affect the others.

    Can I use some lectures of one course in another?

    You can use some lectures from one course in another, as long as the repeated content is included to support student learning in a distinctly different course.

    If the courses are just duplicates of each other, your course will not be allowed on the marketplace. If we receive complaints from students that there is too much duplicate content and overlap in your published courses, our Policy team may have to take action. Use your best judgment to deliver a unique, valuable course that will teach students something new.

    Can I upload some of my videos on YouTube?

    This strategy is fairly common. We encourage instructors to post some of their lectures to YouTube and to promote their courses to their email list. Please make sure that you don’t offer your entire course content for free on YouTube, however, if it is a paid course on Udemy. You can learn more about promoting your Udemy courses on YouTube and other marketing strategies here: https://teach.udemy.com/youtube/

    Can I create a course in other languages?

    Instructors can teach a course in any language they like. For more information on changing your course language, please click here.

    Can Udemy create my course image?

    If you would like for our designers to create a course image for you, please fill out the following form to request a course image.

    Your course image will be added once your course is submitted for review. From the link above, download the Placeholder image, and use it as your course image for now. Once the course is in the review process, our design team will begin work.

    Can I edit/update the course content after published?

    Yes. Please check this article with more details on how to update or replace existing videos.

    What are the minimum course requirements?

    In order to be approved for the Udemy marketplace, courses must contain a minimum of five lectures and at least thirty minutes of video content.  Refer to this checklist for more course requirements.

    Can we create course composed of live sessions?

    We're focusing on offering courses that allow students to learn at their own pace, on their own time and, as such, we currently do not have a feature that allows for live teaching sessions.

    Can I include watermarks and links in my videos?

    You may include your website, social media profiles, or contact information as a small watermark on your video throughout the lecture. For more information on these guidelines, and to view examples of acceptable watermarks, please click here.

    What is the video upload limit?

    Using the site uploader, you can upload files as large as 1.5 GB. If you need to load larger files, or want to upload multiple files to your course at a time, please use the bulk uploader. Learn more about the bulk uploader here.

    Can I use content that may have a copyright?

    If you think that the material that you are using might be infringing upon somebody else's idea or content, we would suggest not including it in your course. The easiest way to check whether it is ok for you to use somebody else's content in your course, is to contact them directly and ask for their permission.

    Ultimately, Udemy cannot advise on any copyright issue and takes no responsibility for the material that you place on our platform. Remember that you retain the rights to all of the content that you place on Udemy, and that we are simply the platform through which you deliver that material.

    How can I change my payment method?

    You can do so by following the steps outlined in this article.

    Can instructors ask for reviews?

    Instructors can use our communication tools (announcements, automated messages, etc) to ask for honest reviews provided they match our rules and guidelines. You can learn more here.

    What to do if I don’t agree with a student review?

    You are always able to flag a review to report it to our Trust & Safety team. It is up to the team whether or not the review gets taken down, however, as we have measures in place to ensure our marketplace is trustworthy. You can also reach out to the team at [email protected] if you have questions or concerns about your individual situation. Click here to see our article on how to manage student feedback.

    What can I do if a student left a review without any comments?

    While we know poor reviews that do not include comments can be frustrating for instructors, we feel responsible to capture a wide range of student opinion, even if the student did not give an explanation..

    To learn more about how to effectively manage student feedback, and why we don’t require comments for reviews, please click here. Tips on how to effectively describe your target student can be viewed here.

    Why are reviews being weighed?

    Over the years, we’ve heard a growing concern from instructors that ratings from students who haven’t taken much of the course, or who haven’t left useful feedback, are unnecessarily damaging the rating of a course. That said, when negative feedback from students is informed and useful, it will also be weighted more heavily than it was in the past.

    Our weighting for reviews is still in its early stages, and currently considers recency of the rating, course consumption of the student, and review length, among many other factors, which Udemy does not make public. Moving forward, our team will continue to hone our weighting and make improvements where necessary, to help make the Average Rating as fair as possible. Learn more about the weighed review system here.

    I found someone else using my content/description. What should I do? / Why does Udemy allow this to happen? Don't you have a screening process?

    Please see here how to report a Udemy course infringing your copyright.

    I found someone else selling my course on another website. What should I do?

    Please see here what you should do if you find your course on a pirate website.

    What is the Udemy for Business program?

    Udemy for Business is Udemy’s B2B (business to business) learning solution. The Udemy for Business program empowers organizations to address their biggest workforce challenges, by engaging employees in skills training and development using Udemy courses.Today, some of the program’s customers include PayPal, Lyft, Barclays and Volkswagen, among others, and more are being added daily.

    Udemy for Business is currently available for English speaking instructors’ courses only.

    Udemy for Business program in Japan

    Udemy for Business is not available in the Japanese market as of 2018.  We have a different setting for enterprise who are interested in providing Udemy a courses for employee training. Please send us your enquiry from here and our team will be happy to assist you.

    What is the criteria for the “featured courses” tag?

    All “featured course” modules are chosen by an algorithm looking at a weighted balance among enrollments, good reviews, paid conversion rate of the course, among other indicators of student response to a course.

    How many times can I change from “free” to “paid” without losing promotional emails?

    The system detects and only allows one change from free to paid specifically. We have two scenarios:

    1- Launch paid, switch free, switch paid, switch free, switch paid- promo emails disabled

    2- Launch free, switch paid, switch free, switch paid - promo emails disabled

    The amount of changes is different in both scenarios, but If you look close enough, you can see that in both cases, the course  changes from free to paid twice, which is what our platform looks for in this criteria. This is why both scenarios would cause you to lose promotional emails.

    Please refer to this article for more on the Marketplace standards for free courses.

    How do my students see the price of my course?

    Students see course prices based on Udemy's price matrix, which is correlated with the region they're located. The matrix is updated periodically to incorporate both exchange rate fluctuations and market-specific purchasing patterns. You can see the matrix here.

    Learn more about our supported currencies here.

    Can Udemy share their promotions schedule with the instructors in advance?

    Unfortunately we cannot share our promotion strategy in advance. Our promotions can differ depending on the student's interest, so the promotional experience will vary depending on who is receiving them. Our Growth Team has published this article, however, so that you can get a general insight of the strategies they use.

    Are we required to enroll in Udemy promotions?

    Instructors are given the option of enrolling in Udemy’s promotions and marketing program, when they apply to become a premium instructor.  You can learn more about Instructor promotional agreements and Udemy deals here.

    How can I opt in/out of Udemy promotions?

    You can opt in/out of deals and promotions by following this link to your marketing agreement: https://www.udemy.com/user/edit-promotional-agreements

    Any changes made to your participation in our programs will not apply to currently active campaigns, which may have already been offered to students via targeted email promotions.

    Learn more here.

    How does the search ranking works in the Marketplace?

    Currently, search rankings are based on a number of factors, including the number of enrollments, student reviews, conversions from the sales page, and student course consumption.

    Our search tool also looks at terms found in the course title and subtitle to return results, and the filter which was used, also plays a pivotal role. Adding new terms to the course title, or subtitle, which you believe students may search for, will also improve its searchability.

    What should I do if a student reports an issue to me?

    Please advise your student to reach out to us so we can assist them directly. This will allow us to better identify the cause of the problem, whether the issue is related to the student's device/environment, or if it's a problem that our engineering team can fix.

    Why are my enrolled students not taking the course?

    Udemy is a platform where students learn at their own pace, and it is normal for students to wait until they have time to start the course. For example, it's common for students to enroll in several courses at once, particularly during a promotional campaign, but not start all of the courses immediately.

    Student engagement will likely increase over time, and with the engagement analytics, instructors can see where students are dropping off in lectures.

    How can I turn off automated closed captions?

    From the "Captions" tab on your course management tools, select English (US) to see the set of auto-generated captions that were created for your course. Next, click the "Disable" button on the upper right of the page.

    To learn more please refer to our Captions FAQ.

    When will I get paid?

    Udemy pays instructors 30 days after the end of the month. For example, if a student purchases your course at any time in August, you will receive a payment within the first week of October. This delay allows all purchases to pass the 30 day refund period. Payments are issued to instructors within the first 10 business days of the month.

    Learn more here.

    What is an affiliate sale?

    The Udemy Affiliate Program is run by Rakuten LinkShare - a network of thousands of affiliates and advertisers. The primary purpose of this network is to get your courses in front of a larger audience, one that may not have come to Udemy via other efforts.  In other words, affiliates drive new students to the site.

    Affiliate Window: The standard “cookie window” for an affiliate is 30-90 days. In comparison, Udemy offers only a 7 day window, during which time (as noted above) the affiliate will earn commission on any sales.

    Learn more: Understanding Affiliate Sales.

    Where can I get information on Udemy badges?

    In this support article, you will find a list of badges, how the badges appear on-site, and what they highlight to students. We’ve also shared some of the contributing factors that go into earning each badge, and advice and resources to help you earn them.

    Can I upload my course in a different platform?

    Udemy is a technology platform that enables anyone anywhere to create and share educational courses. We host more than 80,000 courses on our online learning marketplace. Our marketplace model means that when you publish a course on our platform, you retain all the rights to your content.

    You simply grant us a license to host the course and make it available to our users, and to advertise your course on our platform and on third party services. These license terms are outlined in detail in Udemy’s instructor terms. You can also offer your course on other services, but we ask that your course is never offered for a lower price than on Udemy.

    Can I Use Content That May Have a Copyright?

    Please refer to this article to learn more.

    Can I use the Udemy logo for presentations e.g. at conferences?

    You may use the “I teach on Udemy” logo that you can request from the Support Team.

    Read Article
  • Community FAQ: Udemy Instructor Club

    Table of Contents:
    Can instructors ask for reviews?
    What can I do if I don’t agree with a student review?
    What can I do if a student left a review without any comments?
    Why are reviews being weighed?
    I found someone else using my content/description. What should I do? / Why does Udemy allow this to happen? Don't you have a screening process?
    I found someone else selling my course on another website. What should I do?
    How do I include my courses in the Udemy for Business program?
    How is the Udemy for Business revenue calculated?
    What is the criteria for the “featured courses” tag?
    How many times can I change from “free” to “paid” without losing promotional emails?
    How do my students see the price of my course?
    Can Udemy share their promotions schedule with the instructors in advance?
    Are we required to enroll in Udemy promotions?
    How can I opt in/out of Udemy promotions?
    How does the search ranking work in the Marketplace?
    What should I do if a student reports an issue to me?
    Why are my enrolled students not taking the course?
    How can I turn off automated closed captions?
    When will I get paid?
    What is an affiliate sale?
    Where can I get information on Udemy badges?
    Can I upload my course in a different platform?
    Can I Use Content That May Have a Copyright?
    Can I use the Udemy logo for presentations e.g. at conferences?

    Can instructors ask for reviews?

    Instructors can use our communication tools (announcements, automated messages, etc) to ask for honest reviews provided they match our rules and guidelines. You can learn more here.

    What to do if I don’t agree with a student review?

    You are always able to flag a review to report it to our Trust & Safety team. It is up to the team whether or not the review gets taken down, however, as we have measures in place to ensure our marketplace is trustworthy. You can also reach out to the team at [email protected] if you have questions or concerns about your individual situation. Please click here to see our article on how to manage student feedback.

    What can I do if a student left a review without any comments?

    While we know poor reviews that do not include comments can be frustrating for instructors, we feel responsible to capture a wide range of student opinion, even if the student did not give an explanation.

    To learn more about how to effectively manage student feedback, and why we don’t require comments for reviews, please click here. Tips on how to effectively describe your target student can be viewed here.

    Why are reviews being weighed?

    Over the years, we’ve heard a growing concern from instructors that ratings from students who haven’t taken much of the course, or who haven’t left useful feedback, are unnecessarily damaging the rating of a course. That said, when negative feedback from students is informed and useful, it will also be weighted more heavily than it was in the past.

    Our weighting for reviews is still in its early stages, and currently considers recency of the rating, course consumption of the student, and review length, among many other factors, which Udemy does not make public. Moving forward, our team will continue to hone our weighting and make improvements where necessary, to help make the Average Rating as fair as possible. You can learn more about the weighed review system here.

    I found someone else using my content/description. What should I do? Why does Udemy allow this to happen? Don't you have a screening process?

    Please click here to see how you can report a Udemy course infringing your copyright.

    I found someone else selling my course on another website. What should I do?

    Please click here to review what you should do if you find your course on a pirate website.

    How do I include my courses in the Udemy for Business program?

    Udemy for Business uses a number of criteria to determine which courses are added to the collection. First, instructors must be opted into the Udemy for Business program in order for their courses to be considered. Next, Udemy for Business sees a lot of value in using the power of the marketplace to assist with course selection.

    To learn more about our Udemy for Business content subscription program, please click here.

    How is the Udemy for Business revenue calculated?

    Udemy for Business is based on a subscription model. Accordingly, there is no associated list price for courses on the Udemy for Business platform, and the revenue share works differently. You can review more details of how revenue is calculated in this article.

    What is the criteria for the “featured courses” tag?

    All “featured course” modules are chosen by an algorithm looking at a weighted balance based on enrollments, good reviews, and paid conversion rate of the course, among other indicators of student responses to a course.

    How many times can I change from “free” to “paid” without losing promotional emails?

    The system detects and only allows one change from free to paid specifically. We have two scenarios:

    1- Launch paid, switch free, switch paid, switch free, switch paid- promo emails disabled

    2- Launch free, switch paid, switch free, switch paid - promo emails disabled

    The amount of changes is different in both scenarios, but If you look close enough, you can see that in both cases, the course  changes from free to paid twice, which is what our platform looks for in this criteria. This is why both scenarios would cause you to lose promotional emails.

    Please refer to this article for more on the Marketplace standards for free courses.

    How do my students see the price of my course?

    Students see course prices based on Udemy's price matrix, which is correlated with the region they're located. The matrix is updated periodically to incorporate both exchange rate fluctuations and market-specific purchasing patterns. You can see the matrix here.

    Learn more about our supported currencies here.

    Can Udemy share their promotions schedule with the instructors in advance?

    Unfortunately we cannot share our promotion strategy in advance. Our promotions can differ depending on the student's interest, so the promotional experience will vary depending on who is receiving them. Our Growth Team has published this article, however, so that you can get a general insight of the strategies they use.

    Are we required to enroll in Udemy promotions?

    Instructors are given the option of enrolling in Udemy’s promotions and marketing program, when they apply to become a premium instructor. You are not obligated to enroll if you don't want to. If you do not opt into the program, then your courses will not be sold at a discount. The course can only be sold at the price you have listed, or via a coupon code you yourself create.

    Your courses will also not be included in Udemy's promotions and sales. Ultimately it's up to you whether you enrol, but we have found that courses in the program outsell those that are not by 200%.

    You can learn more about Instructor promotional agreements and Udemy deals here.

    How can I opt in/out of Udemy promotions?

    You can opt in/out of deals and promotions by following this link to your marketing agreement: 

    Any changes made to your participation in our programs will not apply to currently active campaigns, which may have already been offered to students via targeted e-mail promotions.

    Learn more here.

    How does the search ranking work in the Marketplace?

    Currently, search rankings are based on a number of factors, including the number of enrollments, student reviews, conversions from the sales page, and student course consumption.

    Our search tool also looks at terms found in the course title and subtitle to return results, and the filter which was used, also plays a pivotal role. Adding new terms to the course title, or subtitle, which you believe students may search for, will also improve its searchability.

    What should I do if a student reports an issue to me?

    Please advise your student to reach out to us so we can assist them directly. This will allow us to better identify the cause of the problem, whether the issue is related to the student's device/environment or if it's a problem that our engineering team can fix.

    Why are my enrolled students not taking the course?

    Udemy is a platform where students learn at their own pace, and it's normal for students to wait until they have time to start the course. For example, it's common for students to enroll in several courses at once, particularly during a promotional campaign, but not start all of the courses immediately.

    Student engagement will likely increase over time, and with the engagement analytics instructors can see where students are dropping off in lectures.

    How can I turn off automated closed captions?

    From the "Captions" tab on your course management tools, select English (US) to see the set of auto-generated captions that were created for your course. Next, click the "Disable" button on the upper right of the page.

    Please see our Captions FAQ.

    When will I get paid?

    Udemy pays instructors 30 days after the end of the month. For example, if a student purchases your course at any time in August, you will receive a payment within the first week of October. This delay allows all purchases to pass the 30 day refund period. Payments are issued to instructors within the first 10 business days of the month.

    You can learn more here.

    What is an affiliate sale?

    The Udemy Affiliate Program is run by Rakuten LinkShare - a network of thousands of affiliates and advertisers. The primary purpose of this network is to get your courses in front of a larger audience, one that may not have come to Udemy via other efforts.  In other words, affiliates drive new students to the site.

    Affiliate Window: The standard “cookie window” for an affiliate is 30-90 days. In comparison, Udemy offers only a 7 day window, during which time (as noted above) the affiliate will earn commission on any sales.

    Learn more: Understanding Affiliate sales.

    Where can I get information on Udemy badges?

    In this support article, you will find a list of badges, how they appear on-site, and what they highlight to students. We’ve also shared some of the contributing factors that go into earning each badge, and advice and resources to help you earn them.

    Can I upload my course in a different platform?

    Udemy is a technology platform that enables anyone anywhere to create and share educational courses. We host more than 80,000 courses on our online learning marketplace. Our marketplace model means that when you publish a course on our platform, you retain all the rights to your content.

    You simply grant us a license to host the course and make it available to our users, and to advertise your course on our platform and on third party services. These license terms are outlined in detail in Udemy’s instructor terms. You can also offer your course on other services, but we ask that your course is never offered for a lower price than on Udemy.

    Can I Use Content That May Have a Copyright?

    Please refer to this article to learn more.

    Can I use the Udemy logo for presentations e.g. at conferences?
    You may use the “I teach on Udemy” logo that you can request from the Support team.

    Read Article
  • Studio U FAQ

    Ok, I'm here, so where do I start?
    Studio U is your community for all things course creation. If you're stuck, don't know how something works, just ask! But don't go too fast! Use the search bar first and see if your questions has already been asked by another member.

    Also, here is a good places to start:

    Udemy Insights courses will give you a great overview of how creating a course on Udemy works.

    Marketplace Insights is a great tool to help you decided what to teach.

    Still in doubt? Post in the community now.

    Table of Contents:

    How can I find suggestions for audio, equipment, or general information?
    What is the difference between Studio U and Udemy Instructor Club?
    Can I ask for feedback in the Community?
    Is it required for instructors to use “Talking-head” teaching style?
    Once the course is on Udemy, who owns the course content?
    How does Udemy protect my content?
    How long does it take Udemy support to answer my ticket?
    Is having “free preview” lectures mandatory?
    How long does the course review process take?
    How many accounts can an instructor have?
    Can I use some lectures of one course in another?
    Can I upload some of my videos on YouTube?
    Can I create a course in other languages?
    Can Udemy create my course image?
    Can I edit/update the course content after publishing?
    What are the minimum course requirements?
    Can we create course composed of live sessions?
    What happens if I change my privacy settings from “private” to "public” after publishing?
    Can I include watermarks and links in my videos?
    What is the video upload limit?
    Can I Use Content That May Have a Copyright?
    Can I publish my course free and later change it to paid?
    How can I change my payment method?

    How can I find suggestions for audio, equipment, or general information?

    The search tool is the most efficient way to search for general information in the Community. In most cases, the questions you have, someone has already had them, and they've already received valuable information in the Community. If you look for keywords such as "equipment", "taxes", "reviews", etc. we are sure you will find a lot of relevant and helpful information. But if you don't, just ask fellow instructors!

    What is the difference between Studio U and Udemy Instructor Club?

    Studio U is a group for everything course creation related. This is your space to learn from other instructors, ask questions, get tips and gain motivation in your journey to share your knowledge with the world. Post-publishing related content such as sales, reviews, marketing, etc. is better suited for our group of published Instructors, the Instructor Club. 

    Can I ask for feedback in the Community?

    Yes. We encourage instructors to post their videos or course outline in the Community for other instructors to share their insights. Posting links to paid courses, however, is not allowed. If this happens, we will need to send you a policy violation warning. For more information on our Community Code of Conduct, please click here.

    Is it required for instructors to use “Talking-head” teaching style?

    Talking head videos are not mandatory, however, using “talking head” style video lectures for your introductory lectures can establish rapport and build trust with your students. You can consider who your target audience is and the right video format for them. 

    Once the course is on Udemy, who owns the course content?

    Udemy is a marketplace and not a publisher. We reserve no rights to your course content, other than those outlined in Udemy’s instructor terms. These terms do not grant us ownership of your course, just the right to advertise it. If your course is a paid course on our platform, you are not allowed to offer it for free elsewhere. 

    How does Udemy protect my content?

    To learn more about how Udemy protects your content, and what to do if you find a course on a pirate site, please click here.

    How long does it take Udemy support to answer my ticket?

    While we'd love to answer every question as soon as it comes in, we are unable to do so due to our volume of questions. You should expect a reply within the next 24- 48 hours after you reached out.

    Is having “free preview” lectures mandatory?

    Yes. Having your lectures previewed lets potential students sample the course content and your teaching style.

    Your first video lecture will automatically be available for the free preview to ensure there is always content available for students to view, then you can select the additional lectures that you’d like to include in the free preview. You need to select enough lectures totaling 10 minutes of video content, including the first video lecture, as part of our requirements. On the curriculum page, you can turn on Free Preview for any video lecture.

    Learn how to manage the free preview feature here.

    How long does the course review process take?

    The review process usually takes two business days, although this could fluctuate a little since our Review Team works through the queue of submitted videos in the order that they were received.

    How many accounts can an instructor have?

    We don’t have any policy that limits the number of accounts a user can create. As long as you are using a valid email address and the course topics abide by Udemy's terms and conditions, you should be fine. Also, please keep in mind that actions from one account can affect the others. For example, if you were to receive a strike on your personal account, this could be applied to your professional account as well.

    Can I use some lectures of one course in another?

    You can use some lectures from one course in another, as long as the repeated content is included to support student learning in a distinctly different course.

    If the courses are just duplicates of each other, your course will not be allowed in the marketplace. If we receive complaints from students that there is too much duplicate content and overlap in your published courses, our Policy team may have to take action. Use your best judgment to deliver a unique, valuable course that will teach students something new.

    Can I upload some of my videos on YouTube?

    This strategy is fairly common. We encourage instructors to post some of their lectures to YouTube and to promote their courses to their email list. You can learn more about promoting your Udemy courses on YouTube and other marketing strategies here.

    Can I create a course in other languages?

    Instructors can teach a course in any language they like. For more information on changing your course language, please click here.

    Can Udemy create my course image?

    If you would like for our designers to create a course image for you, please fill out the following form to request a course image.

    Your course image will be added once your course is submitted for review. From the link above, download the Placeholder image, and use it as your course image for now. Once the course is in the review process, our design team will begin work.

    Can I edit/update the course content after publishing?

    Yes. To update or replace existing videos, please follow the following steps outlined here.

    What are the minimum course requirements?

    In order to be approved for the Udemy marketplace, courses must contain a minimum of five lectures and at least thirty minutes of video content. 

    You can access our Course Quality Checklist here.

    Can we create course composed of live sessions?

    We're focusing on offering courses that allow students to learn at their own pace, on their own time and, as such, we currently do not have a feature that allows for live teaching sessions.

    What happens if I change my privacy settings from “private” to "public” after publishing?

    Private courses are only reviewed to check that the content is in accordance with Udemy's terms of service.

    When the privacy settings are changed from private to public, the course is then re-reviewed to make sure it meets our quality standards.

    Can I include watermarks and links in my videos?

    You may include your website, social media profiles, or contact information as a small watermark on your video throughout the lecture. For more information on these guidelines, and to view examples of acceptable watermarks, please click here.

    What is the video upload limit?

    Using the site uploader, you can upload files as large as 1.5 GB. If you need to load larger files or want to upload multiple files to your course at a time, use the bulk uploader.

    Files smaller than 4 GB can be uploaded using the bulk uploader. When a file is uploaded using the bulk uploader, it will appear in your library.

    Can I Use Content That May Have a Copyright?

    Please refer to this article to learn more.

    Can I publish my course free and later change it to paid?

    You are allowed to publish your course as a free course and later change it to paid. However, you are only allowed to do it once. If a course is changed from free to paid and back to free, it may lose some of its features such as Promotional Announcements and the ability to change its status it once again. Note: you are allowed to change the price of your course as many times as you want.

    How can I change my payment method?

    You can do so by following the steps outlined in this article.

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  • Getting Started: How do I Create my Udemy Course?

    Congratulations on making the decision to create an online course on Udemy! We’re so glad you’re here. Now let’s get started.

    For an interactive Success Tracker to keep track of all of the steps in creating your course, access this Google Doc. You'll need to hit "File" --> "Make a Copy" or "Download as .xlsx". Enter in your Publish Goal Date and the dates will auto-set.


    What is a Udemy Course?

    A Udemy course gives students the opportunity to learn actionable skills that will help them in their career, their hobbies, and their life.  The most engaging Udemy courses use a combination of different teaching styles and formats and incorporate real world examples, quizzes, and projects.  These courses incorporate the instructor's personality, the skills taught, and the structure of the curriculum itself.


    What Makes up a Udemy Course?

    Above is a high level picture of what a Udemy course is and what it should accomplish.  For all of the specific criteria that makes up a Udemy course you’ll need the Udemy Course Quality Checklist.  This is what the Udemy Review Team uses to evaluate your course after you publish.  You’ll need to hit all of the “Required” elements to be approved on the marketplace, and the “Recommended” items are key for making a good course great. 

    Look below to see how to actually create your course using these elements and to find all of the relevant resources you'll need and make sure to look at the Teach Hub for more information.


    How do I Create my Udemy Course?

    Don’t have any video content?  Then follow the steps below to create your Udemy course.  If you have created videos already, skip to Step 2: Producing your Course.


    Step 1: Plan Your Course

    Planning your course is the first step on your course creation journey and it’s very important to provide yourself with a solid foundation for building the rest of your course.
    • Decide what you want to teach. You probably have an idea of what you want to teach, and now it's time to get really specific. Think about how you want to differentiate your course. Specialized topics shine in our marketplace, and we encourage you to choose one with a specific audience in mind, rather than going too broad.
    • Target Student. This will help you identify who your target audience is, and what you want them to learn from your course. Getting course goals and targets right will go a long way in helping you create a great course structure.
    • Create a course structure. This is where you scope the content of your course to ensure that there is enough content for students to engage with and achieve their objectives. This is also where you think through how you want to organize your content.  Be sure to conclude each section with either a quiz or a summary to sum up what students have learned.
    • Break down your course into lectures and describe them.  This step is to help you get more detailed about your content, and break it down into individual sections and lectures. Write a lecture description for each lecture, summarizing what students will learn. 

    Step 2: Produce Your Course

    This is the real meat and potatoes of your course creation process!  Get ready to become a Hollywood-ready video producer.
    • Select your equipment and set up your home studio using our production guide.
    • Submit a test video.  Create a quick, ~30 second long video to test out your audio, video, and editing setup to make sure you’re on track for creating high quality videos.  If you're looking for one step you should not miss, this is it!
    • Script out your course to make sure you're covering all of the topics you planned on.
    • Practice your script. It is important to practice your script a few times to make sure you’ve got your instructor delivery down.  Students love teachers who are passionate, interesting, and not monotonous so make sure you keep those energy levels up! While scripting the course, plan different ways of delivering your content to maximize student engagement.
    • Check against our course quality checklist. Before you start recording your course, do a once over of the course quality checklist to make sure that everything is according to plan
    • Create your videos.  Make sure to use the set-up that the Review team approved during your test video.
    • As you're creating your lectures, consider different types of learners. Video lectures should alternate between the different lecture types and also between presentation styles such as “talking head”, slides, screencasts and drawing boards. Upload your promo video to help draw students in and convince them that your course will change their life.
    • You can create up to 550 curriculum items for a course (sections, lectures, quizzes, coding exercises, practice tests and assignments). 
    • Use the bulk uploader to upload your videos into your course.  You can also use the uploader to upload any other resources you’re including (supplemental resources, PDF, audio, or presentation lectures). Once your videos are uploaded, go through your outline and associate the videos with the correct lecture.

    Step 3: Polish Your Course

    In this step we’re talking about making your course ready for the marketplace.  Follow the steps below to polish your course to ensure that your students will want to purchase it.

    Step 4: Publish Your Course

    Congratulations!  It’s finally here -- time to publish your course and start actually teaching students.
    • Publish each of your lectures individually.
    • Submit your course for review by clicking the "Submit for Review" button at the top of your course.
    • Once you have submitted your course for review, the Udemy Review team will look over your course and evaluate it against our Course Quality Checklist.  
    • Once the Review team has completed their review, they’ll send you some feedback on your Course Feedback page.
    • If you have any “Required” elements of the quality checklist that need a bit more love, make those changes and then resubmit your course for review.  If you have no "Required" items pending your course will be published into the marketplace!
    • Take a look at the promotional strategies outlined on the Teach Hub to get your course up, running, and reaching students.

    For an interactive Success Tracker to keep track of all of the steps in creating your course, access this Google Doc. You'll need to hit "File" --> "Make a Copy" or "Download as .xlsx".  Enter in your Publish Goal Date and the dates will auto-set.

    Resources for Creating your Course

    • The Udemy Teach hub.  On the Teach Hub you'll find everything you need to create a high quality course, market your course, and stay up-to-date with all the latest Udemy news.
    • Studio U.  Join our online community to talk with your fellow instructors about anything related to your Udemy course.
    • Udemy Insights Courses
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  • Create a Course Outline and Receive Feedback

    Once you've created an outline, it's time to get feedback. By sharing your outline you'll receive feedback from both the Udemy Instructor Team as well as from your peers in the instructor community.

    Receiving Feedback on Your Course Outline

    1. Create a course outline in Google Docs by using this template.
    2. Click File > Make a copy to save the template to your Google Drive
    3. When you're ready to share the outline, click Share at the top of the page
    4. Select Anyone with the Link can view:
    5. ​Copy the link to your outline.
    6. Go to Studio U and paste your link into a new comment and ask for feedback on your outline
    7. When you have received feedback and finalized your outline, transfer it to your Udemy account.


    After receiving feedback on your outline, we recommend scripting out your course content.  Check out this section of our How to Create Your Udemy Course course for how.


     

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  • Become a Premium Instructor and Charge for Your Course

    Anyone can create a free course on Udemy. If you want to charge students a fee for your courses, however, you will need to apply to become a premium instructor. The application is free, and is usually approved within 2 business days.

    Apply to Become a Premium Instructor

    1. Start building a course.
    2. From the Course Roadmap click on Price & Coupons
    3. Click on here to complete your premium instructor application 

    complete_premium_instructor.png

    Completing the Premium Instructor Application

    After you click on the Premium Instructor application link on the Price & Coupons page, you can complete your application, by following these steps:

    1. ​​​Enter your name or company name.
    2. Include a 60 character headline, or quick description of your expertise.
    3. Write a short bio.
    4. Enter your billing address and phone number
    5. Upload a profile picture
    6. Accept Udemy Terms of Service and choose which promotional programs you would like to participate in.
    7. Select your payout method (please see below)

    Selecting Your Payout Method

    Once you have entered your information and selected the promotional programs you would like to participate in, you will be prompted to select your payout method. Instructors can receive their payouts via PayPal or Payoneer.

    To active a payout method for your Udemy account, please follow the steps below:

    1. On the Payout Method page, select the payout method you wish to use by clicking on Log In for PayPal and Connect for Payoneer.
    2. You will be directed to the payment processor’s website, where you will authenticate and create a link to your Udemy profile. If you do not have a PayPal or Payoneer account yet, you can also create a new account during this process.

    premium_instructor_1.png
     

    After you’ve submitted your request, it may take up to three days to receive final approval from the payment processor. When your request is approved, the payment method status will change from Pending to Active, which indicates that you will now receive payment through that vendor. No further action is required on your behalf. 

    Payoneer_pending-1.png

    payoneer_active.png

    Please note: after your payment method has been approved, be sure to return to your course and select a price for it.

    If you’re notified that the request was unsuccessful, you can also contact the payment processor directly to learn more about why a connection could not be established. You can contact PayPal Support by clicking here, and Payoneer’s Support team by clicking here.

    Fees

    There is no fee to become a premium instructor, and Udemy does not charge any transactional fees when delivering payment to instructors. Udemy does, however, keep a percentage of each sale depending on the transaction. Please click here to learn more about Udemy's revenue share.

    You can review any fees PayPal or Payoneer charge on their respective sites. Payoneer’s fees can also be reviewed during the payment application process.

    Payments

    Payments from PayPal are delivered directly to your PayPal account, which can in turn, be transferred to your bank account. Payoneer payments can be delivered to your local bank account or to your prepaid MasterCard®.

    Changing Your Payment Method Preference

    If you wish to change your payment method in the future, you can do so, by following these steps:

    1. Return to the Payout Settings page in your My Profile
    2. If you currently only have one payment method active, click on Log In for PayPal and Connect for Payoneer, beside the payment method you wish to add
    3. Once the request has been approved the payment method will be listed as Active

    Once you have established connections with each payment method, you can select which payment processor you would like to deliver your payouts at anytime by clicking on the “Set Active” link.  Active indicates that you will now receive payment through that vendor.

    Changing the Account of a Payment Method

    If you need to change the PayPal account you have registered for your payment method, you can do so by following these steps:

    1. Return to the My Profile, Payout Settings page.
    2. Click on Log In beside the PayPal icon
    3. After clicking Log In, you will be directed to PayPal’s website, where you will authenticate a different account, and generate a link to your Udemy profile.

    If you wish to change your credentials for your Payoneer account, however, you will need to contact Payoneer directly. You can contact Payoneer support by clicking here.

    Contacting Paypal And Payoneer

    If you encounter any issues while authenticating your account on PayPal or Payoneer, please contact their respective support teams for assistance. You can contact PayPal Support by clicking here, and Payoneer’s Support team by clicking here.

    For our FAQ article regarding Payoneer, please click here.

    If you have any additional questions regarding how to set up your Premium Instructor account, please contact Udemy Support.  

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  • Join Studio U

    Studio U is Udemy's online instructor community where you can get help and feedback both from us and hundreds of other instructors. The community consists of a mix of seasoned instructors and incoming newbies, all dedicated to creating the best student learning experience online. Ready to tap into a global network of colleagues just like you?

    Here’s how to join:

    1. To join Studio U you'll need an instructor account. If you don't have one, go here and follow the steps to register as an Udemy instructor.
    2. Visit the Studio U group on Facebook and click the "Join Group" button. You'll be asked to provide the email associated with your Udemy account in order to verify your account as an instructor.

    Before posting in the group, please you read through our Community Code of Conduct so we can ensure all community members are able to use the Studio in a fun and productive way.

    Studio U is an amazing community and we promise it will help you create an awesome course. You can get feedback on your first test video, course outline, course structure, and so much more. We look forward to seeing you there!

    Udemy handles all user data (including data submitted through Facebook) in accordance with our Privacy Policy.

    When you submit your email address as part of applying to join Udemy's Facebook communities, that information is only visible to us until we make a determination on your application. Providing an email as part of this process does not change the preferences you've set for receiving or opting out of promotional emails. You can find instructions on how to check and update those settings in this support article.

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