• Performance: Coding Exercise Insights

    This article explains how to navigate to your Coding exercise insights page, which includes numerous metrics about how learners are utilizing coding exercises in your courses. 

    Please note: Coding exercise insights are available for instructors who have published coding exercises. Learn how to create a coding exercise.

    Table of Contents

    How to navigate to your Coding exercise insights page

    You can find the Coding exercise insights page as part of the instructor Performance features:

    1. Navigate to the Instructor view (Learn how).

    2. Click Performance on the left-hand side.

    performance_dashboard.png

    3. Under Engagement, click on Coding exercise insights.

    Coding exercise insights page features

    On the Coding exercise insights page, you can explore a wide range of statistics for any course with at least one coding exercise. Click on the dropdown at the top to select any applicable course.

    Then, use the following dropdowns to tailor your insights.

    • Coding exercise: Filter insights by individual coding exercise or select All coding exercises.
    • Date range: Select the preset timeframes over the Last 7 days, Last 30 days, or Last 12 months.

    If you have courses included in the Udemy Business content subscription, metrics for Udemy Business learners are included in the Coding exercise insights graphs and tables. To view performance data specific to Udemy Business learners, click the Udemy Business tab near the top of the page. 

    UB

    The Minutes spent section includes a breakdown of the total number of minutes learners have engaged with one or all coding exercises over the specified date range.

    Please note: It takes approximately 48 hours from the time spent for the data to be fully processed and available to view.

    Minutes

    In the Performance data section, you can view and compare various statistics across your coding exercises. Click Show details to view more information for each coding exercise.

    Coding exercise level view

    After clicking Show details, you can view additional insights for each coding exercise.

    The Performance funnel includes statistics on the number of learners who have viewed, clicked to run test, and completed a coding exercise successfully. Click the Edit coding exercise button to access the Plan exercise page, where you can make updates to your coding exercise (Learn how).  

    performance

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  • Instructors: How to Create Featured Questions

    The Featured Questions tool is a great way for instructors to prominently surface important questions and answers to students of their courses. Instructors can choose to feature inquiries that have already been posted in the course Q&A, or write and publish new featured questions.

    This article outlines how instructors can select, write or remove Featured Questions for their courses.

    How to select an existing question in the Q&A as a Featured Question

    If you wish to select a question and answer that has already been posted in the course Q&A as a Featured Question, follow these steps.

    1. Navigate to the Communications page in your instructor account and select Q&A or Featured Questions.
    2. Use the search tool on the left-hand side to find the question and answer you wish to select as a featured question. 
    3. Click the three dots on the right-hand side of the Q&A question and select Add to Featured Questions

    add_to_featured_questions.png

    The question and answer will be moved to the Featured Questions section of that lecture’s Q&A, which is located above the All questions section.

    How to write and publish a Featured Question

    To write a question and answer for the Featured Questions section, follow these steps.

    1. Navigate to the Communications page in your instructor account and select Featured Questions.
    2. Click Create new Featured Question on the right-hand side. 
    3. Enter the applicable course information, as well as the question and answer.
    4. Click Publish new Featured Question and confirm you wish to publish the question.

    Creating_new_Featured_Question.jpg

    The question and answer will be moved to the Featured Questions section of that lecture’s Q&A, which is located above the All questions section.

    How to remove a question from the Featured Questions section

    If you wish to remove a question from the Featured Questions section, simply do the following.

    1. Navigate to the Communications page in your instructor account and select Q&A or Featured Questions.
    2. Locate the applicable question and click the three dots on the right-hand side.
    3. Select Remove from Featured Questions.

    remove_from_featured_questions.png

    Common questions

    Who can create or select featured questions for a course?

    Instructors will need to have Q&A permissions granted for the applicable course in order to create or select a featured question for it.

    How many featured questions can be created or selected for a course?

    Instructors can create or select as many featured questions for a course as they wish.

    How do featured questions appear to students?

    The Featured Questions section is located prominently and above the All questions section of the applicable lecture’s Q&A.

    Can students reply to featured questions?

    Yes. Students can reply to featured questions or upvote them if they wish, just as they can with other questions that are posted in the Q&A. Learn more about the instructor Q&A dashboard.

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  • Performance: Course Engagement

    This article explains how to navigate to your Course engagement page, which includes analytics about how learners are consuming the content in your courses. 

    How to navigate to your Course engagement page

    You can find the Course engagement features as part of the instructor Performance features:

    1. Navigate to the course page (Learn how).

    2. Click Performance on the left-hand side.

    performance_dashboard.png

    3. Under Engagement, click on Course engagement.

    Udemy Business insights

    Please note: If you have courses included in the Udemy Business content subscription, metrics for Udemy Business learners are included in the course engagement graphs and tables.

    To view course engagement data specific to Udemy Business learners, click the Udemy Business tab near the top of the page. If you select the Udemy Business tab, all reports on the page will reflect engagement specifically from Udemy Business learners.

    Minutes taught and active students

    The statistics of minutes taught and active students are displayed at the top of the Course engagement page. 

    For the time period you select, via the date range filter, minutes taught is the total minutes of lectures learners have collectively viewed for your courses. By default, this includes minutes spent by any student who has viewed your courses whether they are a purchaser, free enroller, subscriber, or a Udemy Business learner.

    Active students represents the number of learners who have started a lecture over the selected time period.

    The corresponding graph below shows the breakdown by month or day, depending on the date range you’ve selected.

    active_students.jpg

    All course view

    Currently, a table displays the number of minutes taught and active students for each of your courses. Additional course-level and lecture-level metrics will be added to the Course engagement feature in the coming months.

    Course level view

    At the bottom of the page, a table displays the number of minutes taught and active learners for each of your courses. Click See details to get additional insights for individual courses you teach, including:

    • Course level metrics for minutes taught and active students, which can be filtered by date.
    • A breakdown of consumption by device (mobile vs. desktop) 
    • Lecture highlights: this section shows the lectures with the most notes from the learners in your course and the most dropped lectures (videos in your course that learners stopped watching within 15 seconds).
    • Lecture details: for each lecture in the course the Watched column shows the number of learners who have watched more than 15 seconds for any lecture. For each video and mashup lecture, the Dropped column shows the percentage of learners who stopped watching within 15 seconds. In addition, for video and mashup lectures, Amount watched column shows the average completion percentage by the learners who watched each lecture.

    course_level_view.jpg

    • Coding exercise insights: Similar to other types of lectures, you can also view analytics specifically related to how learners are interacting with your coding exercises, including the success rates.

    coding_exercise_minutes_spent.png

    • Practice test insights: This feature provides key information to understand how learners are interacting with your practice tests. This includes the following:
      • Viewed: The number of unique learners who clicked the Begin test button.
      • Dropped: The number of unique learners who started but did not complete the test.
      • Success Ratio: The percentage of learners who successfully completed a practice test at least once.

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  • Performance: Students Page

    The Students page helps instructors learn more about the students enrolled in their courses, their student’s educational interests, and the market reach of their Udemy content. This article outlines how instructors can access these insights and use them to plan new courses or make improvements to their existing ones.

    How to navigate to your Students page

    Follow the steps below to navigate to the Students page in your account:

    1. Navigate to the course page (Learn how).

    2. Click Performance on the left-hand side.

    performance_dashboard.png

    3. Next, click on Students.

    Enrolled Students: After selecting All Courses, you will see the total number of unique students enrolled in both your published and unpublished courses. You can also filter a particular course to view the number of enrollments in that specific course. 

    Please note: Students enrolled in multiple courses will only count once toward your student total.

    If you have not been granted permission as a co-instructor to access the Performance metrics of a particular course, then the enrollments from that course will not appear in your student total. As a result, the student total on your instructor profile may differ, since that total counts all unique students enrolled in courses you’re an instructor for, regardless of their permissions.

    Checking_enrolled_students.jpg

    The student’s avatar will note which of your courses they are enrolled in and when they did. By clicking on the avatar, you will be directed to the student’s profile page.

    Your Reach: In this section, instructors can review what countries their students reside in and what languages they speak. The latter is determined by a combination of their browser’s language preference settings, and their account’s language in Udemy. This information may provide insights for localization and new content opportunities. You can also view your market reach for a particular course by selecting it with the course filter at the top of the page.

    student_reach.png

     

    Additional Student Interests: This section lists the most popular topics that your students are enrolled in, aside from the topics of your existing courses. If you have selected a specific course to view, with the course filter at the top of the page, then that course's topic will be excluded from this list.

    This information helps you see what topics your students are interested in, and can help you choose what course you should create next. Click a topic from the list to see the current Udemy marketplace opportunities with the Marketplace Insights tool.

    Udemy Business insights

    If you have content included in the Udemy Business collection, you can select the "Udemy Business" tab to access and filter data on the location, languages, and topic interests of your Udemy Business learners.

    Please note: If you're viewing Udemy Business student insights, the "Meet your students" section will not display.

    performance_insights_ub.png

    Additional resources:

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  • Performance: Overview Page

    On the Overview page, instructors can review their performance via several metrics, including course revenue, student enrollments, and course ratings. This article outlines how instructors can access these metrics, and leverage the data to make improvements to their courses.

    How to navigate to your overview page

    Follow the steps below to navigate to the Overview page in your account:

    1. Navigate to the course page (Learn how).

    2. Click Performance on the left-hand side to reach the Overview page.

    performance_dashboard.png

    Overview Metrics

    You can select which specific metric you wish to view on the trend graph by clicking on the applicable title. By using the course filter in combination, you can also access key, trending insights on a course-by-course basis. In addition, you can narrow or expand the timeline of the data by using the date range filter (all time, last 7 days, last 30 days, or last 12 months).

    Total Revenue: Review both the all-time and monthly revenue for all of your courses, or on a course-by-course basis

    Total Enrollments: View the total number of enrollments across both your published or unpublished courses. Or, select a particular course to view the number of enrollments for that specific course.

    Please note: 

    • If you have not been granted permission as a co-instructor to access the Performance metrics of a particular course, then the enrollments from that course will not appear in your student total.
    • If a student is enrolled in more than one of your courses, each enrollment will count towards the total number of enrollments.

    metrics_report.jpg

    Rating: Check the average rating for your courses or an individual course from a recent, rolling period. Course ratings are calculated by considering factors like the recency of the rating and the amount of the course that the student consumed before leaving their rating.

    Udemy Business insights

    If you have content included in the Udemy Business collection, you can select the "Udemy Business" tab to access and filter data on your Udemy Business earnings, enrollments, and ratings.

    performance_insights_ub.png

    Leveraging Your Overview Data

    You can combine and leverage the extensive data accessible on the Overview page in a variety of ways, and make improvements to your courses if required.

    For example, if your revenue trend is falling, you can check the ratings and reviews for your courses to see if they are also declining. You can also search the Udemy marketplace to see if there are new or competing courses and consider whether the content in your course needs to be updated or replaced.

    Additional resources:

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  • Performance: Traffic & Conversion Page

    The Traffic & conversion page includes analytics that can provide instructors with key insights into how students are discovering their courses and their market demand. This article outlines how instructors can access their Traffic & conversion analytics to be better informed on the sales funnel for their courses.

    Please note: If you have courses included in the Udemy Business content subscription, Udemy Business learners are not included in Traffic & conversion metrics.

    How to navigate to your Traffic & conversion page

    Follow the steps below to navigate to the Traffic & conversion page in your account:

    1. Navigate to the course page (Learn how).

    2. Click Performance on the left-hand side.

    performance_dashboard.png

    3. Next, click on Traffic & conversion.

    traffic_and_conversion.jpg

    All courses view

    On the All Courses page instructors can view the Landing Page Visitors for their courses, as well as the Conversion Rates. The data can be filtered to show figures from the last 30 or 7 days.

    The Landing Page Visitors is determined by how many unique people have visited the course landing page (CLP) in the selected date range. For example, if the same student visits the course landing page more than once, it will only be counted as one visitor.

    The Conversion Rate, meanwhile, is the number of enrollments divided by the number of visitors to the course landing page over the selected date range.

    Individual course view

    By utilizing the course filter to select specific courses, instructors can access more detailed data for the course landing page visitors and conversion rates.

    Channels for landing page visitors

    By selecting the Landing Page Visitors tab for a specific course, instructors can review which channels students utilized to discover their course landing page, over the date range selected.

    Numbers for the following channels are included:

    Total: refers to all landing page visitors for a given course over the given time frame.

    Udemy Discovery: Refers to visitors who landed on the CLP via a Udemy link. For example, this channel includes traffic coming from all pages on Udemy or via a Udemy email. It does not include traffic from search results.

    Udemy Search: Refers to visitors who navigated to the CLP from the Udemy search results page.

    Udemy ads and Affiliates: Refers to visitors directed to the CLP by Udemy ads & affiliates.

    Instructor Promo: Includes the number of visitors to the CLP that stemmed from an instructor’s personal marketing efforts: i.e. instructor coupon link and referral codes.

    Outside Sources: shows visitors to the CLP that came from non-Udemy ads and affiliates. For example, the visitor found the course via Google, or through a link sent from a friend or co-worker.

    landing_page_graphic.jpg

    Conversion rates for individual courses

    By selecting the Conversion Rate tab for a specific course, instructors can generate a line graph that displays the conversion rate over the selected time period. The conversion rates for specific dates can then be viewed by moving the cursor to various points on the graph.

    The conversion rate is calculated by dividing the number of enrollments by the total number of unique landing page visitors.

    conversion_rate.jpg

    Top webpages directing traffic to your course

    In the top webpages section, instructors can see the most often used sources from which students navigated to the course landing page. This information informs instructors of key webpage sources that lead students to discover your course landing page.

    When available, the source URL for traffic to your Udemy course page will be shown. 

    Please note: Source URL is not available for traffic from Udemy ads and affiliates, the Udemy Discovery channel, or Direct traffic source (see below for more information regarding a Direct source).

    The number of visitors is posted for the source, and when applicable, the instructor coupon code will also be visible. The top webpages can be viewed for all channels or filtered to see the leading referrers from one specific source (explanations of each channel are outlined above). The top 100 sources for each channel are available and are sorted by the number of visitors.

    traffic_table.jpg

     

    What does a direct source indicate?

    Visits from a Direct source are tracked when a student clicks on the course URL in a browser, but we don’t have enough specific data to source the visit. For example, this could be caused by students opening the course link in a new tab (i.e. right-clicking and selecting "open in a new tab”). 

    Please note: Multiple visits from the same student in different channels will be counted once in each channel.

    Additional Resources:

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  • Performance: How to Track And Understand Your Udemy Impact

    The Performance dashboard includes extensive tools and analytics to help instructors track their course performance, view learner insights, and understand the overall impact they’re having on Udemy.
    This article outlines how instructors can utilize the Performance features to gain key insights about their courses and learners, and identify opportunities that will help them improve their success on Udemy.

    How to navigate to your Performance dashboard

    Follow the steps below to navigate to the Performance dashboard in your account:

    1. Navigate to the Instructor view (Learn how).

    2. Click Performance on the left-hand side.

    performance_dashboard.png

    3. You will see an Overview of your course performance, including the option to select the Students, Reviews, Engagement, and Traffic & conversion pages.

    How_to_Navigate_to_Your_Performance_Tab.jpg

    Permissions

    In addition to the course’s instructor, co-instructors and teaching assistants can review performance analytics if Performance permission has been enabled for that particular course. 

    Udemy Business insights

    For instructors with content included in the Udemy Business collection, many pages in the Performance dashboard offer the ability to access and filter data specifically for Udemy Business. Udemy Business insights are currently available on the Overview, Students, Reviews, and Engagement pages.

    Please note: If you have courses included in the Udemy Business content subscription, Udemy Business learners are not included in Traffic & conversion metrics.

    Performance pages

    Overview: instructors can review their performance via several metrics, including course revenue, student enrollments, and course ratings. Learn more.

    Students: this helps instructors learn more about the learners enrolled in their courses, their student’s educational interests, and the market reach of their Udemy content. Learn more.

    Reviews: Displays all learner ratings and reviews left on an instructor's courses. Learn more.

    Engagement: Includes the Course engagement and Practice insights pages, with analytics to help you understand how students are consuming and engaging with your courses and course items.

    Traffic & conversion: Includes traffic and conversion analytics that can provide instructors with key insights on how learners are discovering their courses and their market demand. Learn more.

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  • Featured Reviews

    A Featured Review is an algorithmically chosen course review, which will help highlight a positive experience the student had with the course, and encourage prospective students to enroll.

    The review will be posted on the course landing page in a section called “Featured Review,” and will appear above other reviews students have left.

    Please note: during the program’s initial testing phase, only English speaking courses will receive Featured Reviews. Eventually, however, we intend to add Featured Reviews to all eligible, non-English speaking courses as well.

    Providing Feedback on Featured Reviews

    Instructors will see a notification in the Reviews section of the Instructor Dashboard when their course receives a Featured Review. In this section you'll be able to provide feedback on the Featured Review program, or the specific review that’s been selected.

    Please note: since featured reviews are algorithmically chosen, instructors cannot manually select or request which review gets featured. This is so prospective students can get an objective view of why the course received a particularly, positive review.

    Featured_Review.jpg

    Review Requirements

    Listed below are the summary of requirements for Featured Reviews to display. Please keep in mind that this is not an exhaustive list of review and course requirements, and are intended to shed some light on what goes into determining Featured Reviews.

    • A course must have at least 5 eligible reviews for selection by our algorithm, in order for a Featured Review to display.
    • Eligible reviews must have a rating of 4.5 or higher. In addition, the user leaving the review must have completed at least 20% of the course, and the review must be no more than 2 years old.

    Featured Reviews will be added to courses as they receive eligible reviews. Moving forward our team will continue to test the Featured Reviews program, and enhance it if required.

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  • Accessing Your Student List

    This article outlines the student list, which includes information about a learner’s course consumption, questions they’ve asked or answered, and when an instructor has corresponded with them.

    Table of contents

    How to access your student list for a specific course

    You can access the student list for a specific course by following these steps:

    1. Navigate to the course management page (Learn more).

    2. Click Students on the left-hand side.

    Student list information

    On the Students page, you can monitor your learner’s course progress with the following information

    Name: The user name the learner has selected for their Udemy account.

    Enrolled: The date the learner enrolled in your course.

    Progress: The percentage of total published lectures in your course that the learner has completed, or marked as complete.

    Last Visited: The last date the learner accessed and consumed content from the course. This will help you determine whether a learner has recently been active in your course recently.

    Questions Asked: This total indicates how many questions a learner has asked in the Q&A, which helps demonstrate which learner may require more assistance.

    Questions Answered: The number of questions a learner has answered in the Q&A helps identify learners who are highly engaged in the course.

    Message: Click this icon to be directed to the Messages page, where you can write a new direct message for that learner. The messaging tool will automatically add the learner’s name as the recipient.

    See below for additional columns only available when using the Export as CSV feature.

    students_list.png

    Export as a CSV

    Additional columns are available only when exporting the data as a CSV. Click the Export as CSV button to automatically receive an email with a CSV file

    The following columns are available only in CSV file format:

    Started Date: The date that learners began viewing the course material 

    • Please note: This information may differ from the enrollment date.

    Lecture Last Viewed: The video lecture that the learner last visited in the course. 

    • This provides context about what a learner last reviewed in your course and can help you engage with them more effectively.

    Udemy Business: A column in the CSV titled Udemy Business will indicate whether the learner enrolled via the Udemy Business content subscription program 

    • This information is also visible in the Student List web view as a “Udemy Business” tag next to the Student Name

    Learn more about the Performance Students tab.

    Why is a user name on my revenue report but not on the student list?

    When a learner receives your course as a Udemy gift, their username will be added to your student list, after they redeem the gift code and enroll in your course. The username of the gift purchaser, however, is listed in the purchase tab of your Revenue Report and is not included on the student list (unless they purchased the course for themselves previously).

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  • Educational Anouncement and Promotional Email Analytics

    To help you craft compelling messages to engage your students, you can view performance analytics for new educational announcements and promotional Emails you send. These include:

    • Open rate, click-through rate, and unsubscribe rate for promotional emails
    • Open rate, number of views of the educational announcement in the course taking experience, and the unsubscribe rate.
    • Benchmarks for these figures to help you understand how your performance stacks up

    Promotional Emails

    As promotional emails are sent and received by students, new analytics figures will update in the Communications section of your course management page, under the Promotional Emails tab.

    The Promotional Emails tab includes the following categories: 

    • Created: the date the promotional email was created will be posted here 
    • Open Rate. This metric tells you the percentage of students who opened the email, out of all who received it. 
    • Unique CTR. Short for “Click-Through Rate,” out of all those who opened the email, this is the percentage of students who clicked on any of your Udemy course links you included in the announcement.
    • Unsubscribe Rate. This is the percentage of students who received the email that unsubscribed from receiving these types of emails from you going forward. 

    Note: For instructions on how to send a promotional email, please click here.  

    promotional_emails.jpg

    Educational Announcements

    After you send educational announcements to your students, the analytic figures will begin to update in the “Communications” section of your course management page, under the Educational Announcements tab.

    The Educational Announcements tab includes the following categories:

    • Created: the date the educational announcement was created will be posted here
    • Open Rate. This metric tells you the percentage of students who opened the email, out of all who received it.
    • Unique Views. Since these announcements are posted in the “Announcements” section in the course itself, this counts the number of unique students who viewed the educational announcement within the course taking experience.
    • Unsubscribe Rate. This is the percentage of students who received the email that unsubscribed from receiving these types of emails from you going forward.

    educational_announcements.jpg

    Note: For more information on how to send an educational announcement, please refer to this article

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  • Instructor Q&A Dashboard

    The Questions & Answers (Q&A) dashboard is designed to help instructors monitor and respond to student questions with ease and efficiency. 

    Please note: Q&A is not available in free courses.

    Table of Contents

    Accessing the instructor Q&A dashboard

    To access the instructor Q&A Dashboard, follow the steps below:

    1. Navigate to the Course Page (Learn how).

    2. Click Communications on the left-hand side and select Q&A.

    Accessing_the_Instructor_Q_A_Dashboard.jpg

    Here are some highlights:

    • Review and respond to questions across all courses using either the single or double pane view.
    • Filter for unanswered or unread questions. This allows instructors to get back to students faster, keeping students more engaged in the course. 
    • Mark a response as the Top Answer to indicate the top response to other students, or select a question and answer as a Featured Question.
    • Access the lecture where the student asked the question and view timestamps of when a question was asked and responded to.  All of this provides additional context to students’ questions to help instructors respond efficiently.

    Managing the Q&A dashboard

    Set your availability

    If you wish to provide students with a timeframe for when they can expect to receive a response to their question, or inform them that you’re out of the office, you can do so by setting an availability status. The availability status can be set on an individual course basis or for all of your courses. 

    You can access the Availability page by clicking Availability on the left-hand side of the course management page.

    availability_status.jpg

    Please note: the instructor availability status can only be set by the primary instructor on the course.

    Marking your questions as "Read"

    The message should automatically be marked as read when any of the below events happen:

    • Instructor puts their cursor in the reply text field
    • Instructor clicks anywhere in the message (to see all replies, open the discussion post, go to the student’s profile, mark as helpful etc.)

    The instructor can also manually mark the question as read or unread by clicking on the dot at the top of the question.

    mark_as_read_or_unread.png

    ​The difference between unread and unanswered

    Unread indicates that you, as the instructor, have not yet marked the question as "read". Unanswered means that no response has been marked as "Top Answer". Only the instructor and original poster can mark responses as "Top Answer". 

    Sorting by oldest to newest

    When an instructor sorts questions by oldest to newest, the question time will be determined by the most recent response time.

    q_a_dashboard_filters.png

    Upvote a question or answer, or sort by most upvoted

    You can recommend questions or answers you believe others should see by clicking on the upvote (arrow) icon.

    upvoting_a_question_or_answer.png

    You can also find and prioritize questions that have received upvotes from your students, by using the Most upvoted filter.

    Getting context for the question

    If the student asked a question within a particular lecture, the instructors will see a link to the lecture right underneath the course title.

    Using AI assistance in Q&A (beta)

    Udemy has launched a beta version of its AI-supported Q&A tool, initially available to select instructors  teaching specific, technical topics in English. We expect to expand coverage of the feature to additional topics and languages over time.

    When responding to learner queries, certain instructors might come across the "AI-generated answer" feature available for newly submitted questions. If an instructor selects this function, the tool will create a preliminary response based on an AI model trained with the course material and previous Q&A sessions for the instructor to review..

    Instructors should review the AI-generated draft response for accuracy, making any necessary edits before posting. Once the response is finalized,  instructors can post it like any other response by simply clicking "post".

    Please note: An AI-generated draft will only appear if:

    • The course is in a category/subcategory included in the current beta
    • The original learner query does NOT have an image attached
    • The original learner query is ~350 words or less

    Please allow up to 12 hours after the original learner query for an AI-assisted response to become available.

    Currently, the answers generated with the “AI”  label is only visible to instructors for informational purposes and will not be displayed to learners.

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  • How to Manage Student Feedback Using the Reviews Dashboard

    Reviews are one of the main ways that students can leave public feedback on a course for other students to see. This article explains how instructors can view all reviews using the Reviews dashboard in the Instructor tab.

    How to access the Reviews dashboard

    1. Navigate to the course page (Learn how).

    2. Click Performance on the left-hand side.

    performance_dashboard.png

    3. Next, click on Reviews.

     

    Accessing_and_filtering_Reviews.jpg

    Filtering Reviews

    You can filter by course, recency, star rating, and source ("All" or "Udemy Business"). In addition, you can see all the reviews your courses have received by using the CSV export feature. The export feature is posted below the Sort By option on the right-hand side.

    Responding to reviews

    To respond to a review, click the “Respond” button.  Then, type your response in the box. 

    Please note: Only visible instructors of a course can respond to reviews. Learn how to check whether or not you are a visible instructor.

    Once you click “Post Response”, your response will be posted on the course landing page. You can edit or delete a response at any time.

    For each course, only one review per student is publicly visible. This means that once a student updates the review, your response will no longer appear on the course landing page.

    Although ratings without reviews do not appear on the course landing page, you are able to reach out to your student by clicking "Respond" and asking for clarification. The student is notified and is prompted to leave a review. If the student leaves a review, it will appear on the course landing page.

    Why do some ratings have no comments?

    Requiring students to leave comments would make it more difficult for a student to leave a review, which in turn, might result in artificial ratings (they might choose to not leave a review as a result). We hope to capture a wide range of opinions about a course, good or bad. View our frequently asked questions about Udemy's course reviews.

    Leveraging attribute-level feedback from students

    Sometimes students leave a star rating but do not include a written review. While the star rating is helpful for other students, reviews are more helpful when instructors understand the context behind the star rating. Through attribute-level feedback, students can select a reason for their review. Your dashboard will become populated with this feedback as students respond to this prompt.

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    You can view the attribute-level feedback a specific student leaves for your course, in the reviews section of the instructor dashboard. If a green, plus sign appears beside the feedback, then this indicates that the student believes the course includes that attribute. If a red negative sign appears, however, then the student indicated the course did not include it. If a question mark appears, then the student did not select yes or no.

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    Course rating

    A course’s ratings can be viewed via the Instructor Dashboard and are posted as the Course Rating. The Course Rating is calculated by considering factors like the recency of the rating and the amount of the course that the student consumed before leaving their rating.

    View detailed guidelines on Udemy’s review system.

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  • How to Welcome and Congratulate Students With Course Messages

    You can send optional, automatic welcome and congratulations messages for your course, to encourage students to engage with the course when they enroll, and congratulate them when they complete it.

    Create a Course Message

    To create, automatic, courses messages for your course, please follow the steps below:

    1. Navigate to the course page (steps on how to can be viewed here).
    2. Click Communications on the left-hand side. If your course has been published, then you can access the messages by clicking Course Messages on the right.
    3. Use each of the text boxes to type in the messages you want students to receive when they enroll in or complete your courses
    4. Click Save to save the content of your messages

    welcome_and_congratulation_messages.jpg

    Note: It is against Udemy's guidelines to promote your other courses or external resources in the welcome and congratulations messages. Please ensure your messages follow our Direct Messages Rules and Guidelines.

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  • Send Promotional Emails and Educational Announcements

    This article explains how instructors can send promotional emails and educational announcements for their courses.

    Promotional emails vs. educational announcements

    If you have published multiple courses to the Udemy marketplace, you can use promotional emails to market your Udemy courses to students who have enrolled in at least one of your paid courses.

    Review rules and guidelines for sending promotional emails.

    Educational announcements are delivered by Udemy to the email inboxes of students, and are also posted in the "Announcement" section of your course. Educational announcements are to provide your students with free resources related to your course material.

    Review rules and guidelines for sending educational announcements.

    How to send a promotional email or educational announcement

    To send a promotional email or educational announcement, please follow the steps below.

    Please note: To send promotional emails and educational announcements for a course, instructors must be listed as visible and have the manage permission enabled. Learn more about instructor permissions and how to edit them.

    1. Navigate to the course management page.
    2. Select Communications on the left-hand side.
    3. Next, click Announcements, and then Compose at the top right.

    How_to_send_a_promotional_email.jpg

    1. Select whether you wish to send an educational announcement or promotional email.
    2. Select the eligible courses you wish to send your educational announcement or promotional email to, the students you wish to include, and then enter the message's content.

    Please note: our educational announcement and promotional email text editor does not support emojis, so do not include emojis in your message. Doing so will cause formatting and delivery errors. We also recommend creating your message in the announcement and promotional email text editor, rather than copying and pasting in your message, to help avoid formatting issues that might occur.

    1. You can double check the notification, before sending it to students, by clicking on Send Me Email Preview.

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    1. If everything is in order, click Send.

    Encountering issues sending an educational announcement or promotional email?

    Review troubleshooting steps you can take if you’re unable to send an educational announcement or promotional email.

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  • Instructors: Udemy Badges Guide Explanation

    We [Udemy] strive to connect students with the right instructors and courses to help them accomplish their learning goals. There are a lot of things we do to make these connections, but one particular area we are investing in is badges. Badges highlight to prospective students when instructors and courses deliver a unique experience. As we identify important signals to call out to students you’ll see us testing new badges. 

    Please note: this guide is not related to the certification preparation feature, which helps eligible learners find badge-related content to help them prepare for third-party certification exams. Learn more about how eligible learners can review and select a certificate preparation experience.

    Udemy badges

    Below is a list of badges, how they appear on-site, and what they highlight to students. We’ve also shared some of the contributing factors that go into earning each badge and advice and resources to help you earn them. Things to note:

    • We will regularly update this guide as we introduce new badges or make significant changes to existing badges. Because all of the existing badges are still being tested, badge contributing factors, how they display, and other aspects will likely evolve. This also means that badges might be applied to courses in some languages and not others. Generally, when testing new badges we first apply them to English courses and then later to other languages if we see positive results for students and instructors.
    • Today a course is only eligible to receive one of the following badges in this order of prioritization (Best Seller, Highest Rated, Hot and New, New). For example, a course may qualify for both Best Seller and Highest Rated, but it will only display the Best Seller badge. One exception is that courses can receive Top-Responding Instructor and one of the above badges.

    Best Seller - First launched November 2016. Currently rolled out to users in all languages; however, factors for receiving badge may differ by language of course.

    bestseller_badge.jpg

    The Best Seller badge calls out to students that this particular course is the most purchased amongst a pool of similar courses.

    best_seller_badge.jpg

    Contributing factors:

    • Course with highest recent sales within a particular combination of category and primary topic (e.g., Python - Development, Python - Business, Yoga - Personal Development, Yoga - Health & Fitness).
    • Course has minimum of 4.2 average rating.

    Highest Rated - First launched January 2018. Currently rolled out to users in all languages; however, only English, French, German, Japanese, and Portuguese courses are eligible to receive badge at this time.

    highest_rated_badge.jpg

    The Highest Rated badge calls out to students that this particular course has the highest rating amongst a pool of similar courses.

    highest_rated_.jpg

    Contributing factors:

      • Course with highest course rating within a particular combination of category and primary topic (e.g., Python - Development, Python - Business, Yoga - Personal Development, Yoga - Health & Fitness).
      • Course has minimum of 4.5 average rating.
      • Course has minimum of 10 ratings.

    Note: We do factor in a “rating confidence” metric when determining which course has the highest course rating within a particular Topic-Category combination. In other words, a course with a 4.8 course rating and 1,000 reviews will probably earn the highest rated badge over a course in the same Topic-Category with a 4.9 course rating and only 10 reviews.

    Hot & New - First launched January 2018. Currently rolled out to users in all languages and across courses in all languages.

    hot___new_badge.jpg

    The Hot and New badge calls out to students that this particular course is one of the most purchased amongst a pool of similar new courses.

    Hot_and_new_badge.jpg

    Contributing factors:

    • Course published in last 74 days.
    • Course in top percentile of Category’s historical new course revenue.

    New - First launched August 2017. Currently rolled out to users in all languages and across courses in all languages.

    new_badge_example.jpg

    The New badge calls out to students that this particular course is new to Udemy and should contain the most up to date information on its topic.

    new_badge.jpg

    Contributing factors:

    • Course published in last 74 days.
    • Free and Paid courses.

    Top-Responding Instructor - First launched September, 2017. Testing currently paused.

    top_responding_instructor_profile.png

    The “Top-Responding Instructor” badge calls out to students that this particular course has an extremely responsive instructor.

    top_responding_instructor.png

    Contributing factors:

    • Respond to 90% of students questions within 24 hours.
    • Course needs to have at least 10 questions over last 90 days.

    Highly Rated by Beginners - First launched April, 2018. Currently being tested on users with English, German, Portuguese, French, and Japanese language preferences. Courses in all languages are eligible to receive designation.

    beginners_rated_2.png

    The Highly Rated by Beginners designation is currently in experimentation, and calls out to students that this particular course is highly rated by students, who identify themselves as beginners.

    beginners_rated_1.png

    beginners_rated_3.png

    Contributing factors:

    • Course with a high course rating (by students who identify themselves as a beginner) within a particular combination of category and primary topic (e.g., Python - Development, Python - Business, Yoga - Personal Development, Yoga - Health & Fitness).
    • Course has minimum of 10 ratings.
    • Course is not labeled as Intermediate or Advanced level.
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  • Instructors: How to Manage The Direct Messaging Tool

    Instructors can use the messaging tool to send a private message to any student enrolled in your course, or to respond to a direct message a student has sent you. This article outlines how instructors can use the direct messaging tool, or disable the feature, if they do not wish to send or receive direct messages as an instructor.

    How to access the messaging tool and send a private message

    To access the messaging tool for your account,  and send a student a private message, follow the steps below:

    1. After logging into Udemy click Instructor at the top of the page.

    2. Click the Communications icon on the left-hand side and then click Messages.

    access_the_messaging_tool.jpg

    3. Click Compose on the right-hand side. Enter the student’s name in the box under New Message (the tool will automatically search for matching names as you type).

    4. Type your message and click Send. When a message is sent, the student will receive an email, and a notification will appear on their Udemy profile. 

    sending_a_private_message.jpg

    How to respond to a message

    When you receive a direct message from a student you will receive a notification email. You can  respond to the message by clicking Reply to Message in the notification email you receive.

    You can also respond to messages directly on the Messages page.

    Categorizing and searching through your messages

    On the Messages page you can categorize your messages by using filter options like marking them  as unread or important. The filter option can be accessed by clicking the three dots beside the message. 

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    You can also prioritize specific groups of messages by selecting Unread, Important, Not answered and Show automated messages. If you wish, you can search through your messages by typing the student’s name in the search tool.

    selecting_Unread__Important__Not_answered_and_Show_automated_messages.jpg

    How to turn off direct messaging

    If you wish to turn off direct messaging, so that the Q&A and Help Center are the primary ways students find answers to their questions, follow the steps below. 

    1. Navigate to your Account page and select Message settings.

    2. Select Turn off direct messaging and click Save. You will no longer be able to receive or send messages as an instructor (for any of your courses). 

    When a student attempts to send a message they will see a notification indicating that the instructor has turned off direct messaging, and that they can look for answers to their questions in the Q&A and Help Center.

    Please note: 

    How_to_turn_off_direct_messaging.jpg

    Blocking a message or reporting abuse

    If you need to block future messages from a particular student, then select Block from the message options. Please note that if you send that student a message, however, then the message thread will be unblocked.

    If you believe the message violates Udemy’s Terms of Service or Community Guidelines, then click Report abuse, and the message will be flagged for review by our staff.

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