• Udemy Credits: Frequently Asked Questions

    This article answers frequently asked questions we receive about Udemy credits.

    Frequently asked questions

    About Credits

    Promotional code credits

    About Credits

    What are Udemy credits?

    Udemy credits are a balance that can be used towards purchasing any Udemy course.  They will be automatically applied to your next course purchase at Udemy.com.

    For example, if you’ve had $10 of USD credits added to your account and the next course you purchase is listed at $30 USD, you will only be charged $20 USD.

    How do I use Udemy credits?

    Udemy credits in your account are automatically applied to your course purchase. When proceed to the payment page, you will see the total credits applied to the purchase, as well as any remaining credits.

    Please note: Udemy credits cannot be used on the Udemy mobile app. They can only be applied to purchases on Udemy.com.

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    Can I get my money back from Udemy credits?

    Udemy Credits are not able to be exchanged or reversed to a different payment method.

    When do credits expire?

    You can view your Expiry date on your credit history page.

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    Can credits be put on hold?

    No. Udemy.com is set up to automatically apply Udemy credits to your next course purchase, regardless of the expiration date, until all your account credits have been used.

    Can credits be applied to the Udemy mobile app?

    Udemy credits cannot be applied to purchases on the Udemy iOS mobile app. 

    Depending on your location, some course purchases on the Udemy Android app will be processed by Udemy.com’s checkout. In this case, you may be eligible to use Udemy credits if your checkout is redirected to Udemy.com. However, in-app purchases through the Android app are ineligible for credits to be applied through the Google Play payment system. 

    How can I check my account’s credits?

    After logging in to your Udemy account,  you can check your account’s credit information by navigating to your Udemy credits page.

    You can also access the page by scrolling to your profile icon and clicking Udemy credits.

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    Can I purchase a Personal Plan subscription using credits?

    At this time, credits can only be used for course purchases. They are not able to be used when purchasing a Personal Plan subscription. 

    Can I gift Udemy credits?

    While Udemy credits are not able to be transferred, you can use your Udemy credits to send a gift to friends, family, and colleagues.

    Will credits be applied to a gift purchase?

    Yes. Udemy credits in your account will also be automatically applied to a course you purchase as a gift. 

    Please note: Udemy credits are not transferable to other accounts through refunds. If a gift purchased with credits is refunded, the credits will be returned to the original sender's account.

    Promotional code credits

    I received an additional promotional amount with my gift code 

    Udemy or our partners may run certain campaigns, during which you may receive a promotional amount with the purchase of a gift code in a single code. The gift code amount is equal to the amount paid to purchase the code. The promotional amount is the additional unpaid value that you may receive in Udemy Credits on top of the gift code amount, as detailed in the campaign. 

    When you redeem the single code, the gift code amount will be applied to your account. The expiration date of the promotional amount can be found on the code’s redemption page or the Udemy credits page.

    How do I redeem my Udemy credits from a promotional code?

    If you have received an email for a gift or a promotional code, click on the redemption link in the email to redeem your credits. Once you have redeemed the code, the credits will be added to your account.

    Can I request a cash refund for a gift or promotional code before it’s redeemed for Udemy credits?

    If you have purchased a gift or promotional code from a third-party vendor, you will need to contact that vendor directly, for information regarding the company’s refund policies. 

    What if I lose my gift or promotional code for Udemy credits?

    If you lose your gift or promotional code, please contact the retailer where the code was purchased. Since the initial transaction did not occur on the Udemy platform,  we do not have access to the necessary information and cannot offer additional assistance.

    Can I redeem more than one promotional code for credits? 

    Generally speaking, promotional code campaigns are limited to one code per person. Additionally, if you qualify to receive more than one promotional code as part of separate campaigns, only one promotional code can be redeemed for credits, until you have applied that first set of credits towards a course purchase (or until the first set of promotional credits expire).

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  • Understanding International Transaction Fees and Currency Conversion in Certain Countries

    At Udemy, we understand that transparency in billing is important and that unexpected charges can be frustrating. This article explains international transaction and currency conversion charges, and why they may occur when purchasing courses on Udemy.

    Why you may see additional charges

    Purchases made on Udemy are done so via one of our supported currencies. For example, our Brazilian customers will see prices in Brazilian reais (BRL), or Peruvian Sol for our customers in Peru. While Udemy charges customers in their designated currency, there are instances where you might see an additional charges on your credit card statement. Here's why:

    Currency conversion: Some transactions on Udemy are processed through our designated payment processors, which may use currencies like USD or EUR. This can lead to currency conversion if your credit card company processes transactions in a different currency. Your credit card company may charge a foreign exchange fee in such cases.

    Cross-border transactions: Another scenario where additional charges can occur is when your credit card and Udemy are registered in different countries. Even if the currency used in the transaction matches your local currency, your credit card company might apply an international transaction fee.

    If you notice these aforementioned transactions in your banking information and have additional questions about them and why they were applied, please reach out to your financial institution for more information.

    How to minimize additional charges

    While some additional charges may be out of our control, you can take steps to minimize them. 

    Consider using a credit card that allows you to hold multiple currencies. Such cards often offer better exchange rates and lower conversion fees. We recommend contacting your financial institution if you have more questions regarding how to minimize these charges.

    Still have questions?

    If you still have questions about billing or additional charges, please contact your financial institution or Udemy Support.

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  • Searching for Courses on The Mobile App

    This article outlines various ways you can quickly search through Udemy’s extensive library of courses on the Udemy mobile app, and find ones you’re interested in taking.

    Using the search tool on the mobile app

    1. After opening the Udemy mobile app, tap the Search (for iOS users) or Discover (for Android users) icon at the bottom of the screen.

    2. Next, tap Search at the top of the screen to access the search tool.

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    3. Type keywords related to the course and or subject into the search tool. Then, tap the magnifying glass (for Android users) or Search (for iOS users) at the bottom right of the keyboard screen.

    Viewing categories on the mobile app

    Below the search tool are various features you can use to find courses.

    Under Browse categories, tap on any option to view selected courses, instructors, and additional subcategories.

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    For iOS users, tap on the options below Top searches to browse through Udemy’s most popular search items.

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    Filtering your search on the mobile app

    Once you have navigated to your search results or category page, tap on the filter icon located at the top right of the screen.

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    Use the various filter options to assist in narrowing your search. You can also tap Sort By to sort results based on a specific feature. Then, tap Apply at the bottom of the screen.

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    Once you have located a course you are interested in, you can see if the course is right for you by starting a free preview and watching a handful of lectures the instructor has selected. 

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  • How to Buy Now, Pay Later With Afterpay or Klarna

    This article outlines how eligible students can purchase on Udemy using the buy now, pay later options, which are available through Afterpay and Klarna. The buy now, pay later options allow eligible learners to make purchases on Udemy without paying for the entire purchase immediately.

    Please note: The buy now, pay later options are currently only available to learners in the United States.

    How to purchase on Udemy with a buy now, pay later option

    To purchase on Udemy using a buy now, pay later options, simply follow the steps below.  Please note that these steps outline the checkout process at Udemy.com, and not on the iOS (Apple) or Android (Google Play) mobile apps.

    1. When you’re ready to complete your order, navigate to the Checkout page at Udemy.com.
    2. If a buy now, pay later option is available to you through Afterpay or Klarna, you will be able to select it on the Udemy Checkout page. A purchase total of $25 USD or more is required (before taxes) in order to be eligible for the buy now, pay later option.
    3. Select the applicable option and you will be directed to the Afterpay or Klarna website. 
    4. If it’s your first time using Afterpay or Klarna, you’ll be required to sign up to their service and provide payment details. If you’ve used either of these options before, however, log into your Afterpay or Klarna account. 
    5. Next, complete the checkout process over these services. If you’re encountering an issue while trying to make a payment on either of these platforms, please contact Afterpay or Klarna for assistance.
    • For transactions using Klarna, the following additional terms from Klarna apply. If you have any questions about these additional terms, please reach out to Klarna directly: See payment terms. A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Financing Law license.

    Have additional questions about how the buy now, pay later option works on Udemy?

    Review answers to frequently asked questions regarding buy now, pay later

     

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  • Buy Now, Pay Later (Afterpay & Klarna): FAQ

    This article includes answers to frequently asked questions regarding Udemy’s buy now, pay later options, which are available through Afterpay and Klarna.

    • For transactions using Klarna, the following additional terms from Klarna apply. If you have any questions about these additional terms, please reach out to Klarna directly: See payment terms. A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Financing Law license.

    Please note: the buy now, pay later options are currently only available to learners in the United States. Learn more about other payment methods Udemy supports.

    What is buy now, pay later? And how does it work?

    The buy now, pay later options through Afterpay and Klarna, allow eligible learners to make purchases on Udemy without paying for the entire purchase immediately. Instead, learners pay for the purchase in four payments, made every two weeks, without any interest.

    Learners will, however, gain access to their courses, immediately after they make their first instalment payment, at the time of the initial purchase.

    Here is an example of a payment schedule if you made a purchase on Udemy, totalling $100:

    • $25 is due at the time of the initial purchase. 
    • Two weeks later a second $25 payment is due.
    • Four weeks later a third $25 payment is due.
    • Six weeks later, a fourth and final payment of $25 is due.

    How can I use the buy now, pay later as a payment option?

    Learn how to purchase on Udemy with a buy now, pay later option.

    Do I have to make the first payment at the time of the initial purchase?

    Yes. As outlined above, the first payment is due at the time of your initial, Udemy purchase. The remaining three installment payments are due every two weeks (without interest being charged).

    Can I make additional payments? Ahead of the installment due dates? 

    Yes. If you wish to make an additional payment, ahead of your installment due dates, you can do so by logging into your Afterpay or Klarna account and making the payment. The amount owing will be adjusted, and your upcoming installment payments accordingly (if applicable).

    What if I can’t make an installment payment when it's due?

    If the required funds for the installment payment are not available, or the payment is not made when it is due, late fees may apply. Please contact Afterpay or Klarna directly for more information. 

    The buy now, pay later options are not operated by Udemy, and as a result, our support team cannot reschedule payments or adjust the amount owed. 

    I’m encountering an issue making a payment on the Afterpay or Klarna platform. What should I do?

    Since Udemy Support does not have access to your accounts on these platforms, please contact Afterpay or Klarna for assistance.

    What if I want a refund? 

    Refund requests for purchases made through the buy now, pay later option must meet our refund policy guidelines and can be submitted as outlined in How to Refund a Course

    • If you request a refund for the full amount of your initial purchase and it’s refunded, any upcoming payments will be cancelled, and any payments you have already made will be refunded back to the card you paid with. 
    • If you request a partial refund additional payments may be due, depending on the amount that is being refunded and how much has been paid towards the initial purchase. 
    • Due to the refund policies of Afterpay and Klarna, we are unable to complete refunds back to your original payment method for purchases that exceed 180 days after your initial payment. Udemy is only able to provide credit refunds in these circumstances.

    Is there a minimum purchase total required in order to use a buy now, pay later option?

    Yes. If a buy now, pay later option is available to you through Afterpay or Klarna, you will be able to select it on the Udemy Checkout page, provided your purchase total is $25 USD or more (before taxes if applicable). 

     

    • For transactions using Klarna, the following additional terms from Klarna apply. If you have any questions about these additional terms, please reach out to Klarna directly: See payment terms. A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Financing Law license.
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  • How to Search for Courses on Udemy

    Udemy has an extensive, multi-language library, which includes thousands of courses that have been created by real-world experts. The courses range across a wide range of categories, some of these include: business & entrepreneurship, programming, academics, the arts, health & fitness, language, music, technology, games, and much more. 

    This article outlines how you can search Udemy’s ever-growing library, and find courses you’re interested in taking.

    Using the marketplace search tool

    You can quickly search for courses by using the search tool, which is located at the top of the Udemy marketplace page beside the Categories menu. You can also access the search tool on your My learning page.

    Search results can be created by entering words related to the course and or subject into the search tool, and then clicking enter.

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    Searching by category

    You can also search for courses by category. Simply move your cursor to the Categories icon at the top, and then select the category and or subcategory you wish to view.

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    Using the search tool filters

    There are multiple, different filters you can use to narrow your search. Some of the filters include level, language, features, ratings, duration, newest and subtitles, among others. You can access the filters on the left-hand side of the page.

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    Once you’ve located a course you’re interested in, you can see if the course is right for you by starting a free preview and watching a handful of lectures the instructor has selected. Learn more.

    In addition, once you find a course you’re interested in, you can quickly let your friends, relatives or co-workers know about it by using the social media links on the course landing page.

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  • How to Preview And Compare Courses

    If you want to compare courses to see which ones fit your current needs best, this article outlines how you can preview a course, and see if it’s the right course for you. In addition, this article explains how you can review key information about a course, the instructor(s), and read student reviews on the course landing page. 

    For tips on how to find a course on the Udemy marketplace, or courses related to a specific subject, please read How to Search for Courses on Udemy.

    How to start a free preview

    Every Udemy course has some lectures the instructor has selected for a free preview, so students can sample the course content and their teaching style. To start a free preview, please follow the steps below:

    1. Click on the course icon or course title to proceed to its Course Landing Page
    2. Next, click Preview This Course on the right-hand side of the page
    3. Now you’ll be able to watch a handful of lectures selected by the instructor

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    Reviewing course information 

    You can also review key information about the course on the course landing page, which includes the following sections:

    What you’ll learn?: this section is a summary of what the course will teach you.

    Requirements: these are the prerequisite knowledge or tools, if any, you will need to take the course.

    Description: a detailed explanation of what the course covers and why you should enroll.

    Featured review: the course landing page  may also include a Featured review, which highlights a positive experience a student had with the course.

    Course content: you can review a list of each lecture title, and any other curriculum items the course includes (quizzes, assignments, practice tests, etc). The entire course length, including non-video lectures, is also posted at the top of the section.

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    Instructor: this section is where instructors share information about themselves, as well as their experience and expertise. If you click on the instructor’s name, you will be directed to their profile page, which also includes icons for all the courses they teach.

    Student feedback: in the Student Feedback section you can see ratings and reviews students have submitted for the course, which may help you decide whether the course is right for you. 

    When students take a course they are asked what they would rate the course from one to five stars. In the ratings section, you can see what the rating for the course is, and sort through reviews based on their rating, by clicking on the corresponding number of stars.  

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    Please note that instead of using a simple lifetime average, Udemy calculates a course's average star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings. 

    Below the ratings are the reviews students have submitted for the course. Reviews include comments from the student about the courses, as well as their rating for it. As a result, student reviews can be very helpful in helping you determine whether the course will meet your educational goals.

    In addition, this section may also include a Featured Review, which highlights a positive experience a student had with the course.

    To learn more about submitting a review, please read our Leaving and Editing a Course Review article. 

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  • Payment Methods on Udemy

    Udemy accepts various payment methods, depending on your account country and location. This article outlines which payment methods are supported by Udemy and how to confirm if a payment method is available to you.

    Table of contents

    Payment methods

    Check your payment methods

     

    Payment methods

    Depending on your device, location, and what country your Udemy account is registered in, your payment options may include the following:

    Credit and debit cards

    We accept most major international credit and debit cards like Visa, MasterCard, American Express, JCB, and Discover. We also accept many prepaid credit cards.

    Udemy credits

    If you’ve had Udemy credits added to your account, they will be automatically applied to your next course purchase at Udemy.com (Learn more). 

    PayPal

    PayPal is a supported method of payment for Udemy courses in most countries.

    Apple App Store and Google Play

    You can quickly purchase courses using our mobile app

    • On the Udemy iOS app, courses are available for purchase through the Apple App Store and the platform’s payment methods.
    • Depending on your location, courses on the Udemy Android app are available for purchase through Udemy’s checkout system or Google Play (and that platform’s payment methods).

    Boleto Bancario and Pix

    In addition to our other payment methods, learners in Brazil can purchase Udemy courses using a Boleto Bancario or Pix.

    Buy now, pay later (Afterpay or Klarna)

    Eligible learners in the United States can purchase on Udemy using the buy now, pay later options.

    Cash payments and bank transfers 

    Cash payments and bank transfers may be an option for students in several different Latin American nations, as well as some countries in Europe and Asia.

    UPI and Wallets

    Eligible learners located in India can make purchases on Udemy using UPI and Wallets.

    Check your payment methods

    Udemy courses

    The Checkout page features the payment methods available to you when you wish to purchase a course. You can access this page by selecting Buy Now on any course. Or, select Checkout in your Shopping cart. (Learn how).

    Please note: For mobile payments, please confirm your payment methods on your corresponding mobile device.

    Personal Plan

    Personal Plan payment methods are available on your Subscriptions page.

    Payment problems?

    If you have payment problems, view our troubleshooting instructions for payment failures.

    Other questions

    For more information, please view our other Help Center articles related to purchasing courses:

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  • Using the Shopping Cart

    The shopping cart is a great way to purchase multiple courses to quickly begin your learning experience. This article outlines how you can view and edit courses in your cart and complete your checkout.

    Table of contents

    How to view your cart

    After adding courses to your cart, you can quickly view your cart by clicking on the shopping cart icon in the upper right-hand corner of the page.  At the bottom of the dropdown list, click Go to Cart.

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    Edit your cart

    You can select the following features under each course to make edits to your cart:

    • Save for Later: Click to save courses to purchase at a later time.
    • Move to Wishlist: Click to add courses to your wishlist
    • Move to Cart: If you have saved a course to your wishlist, and decide to complete a purchase for it, you can Click to add to your cart.
    • Remove: Click to remove a Udemy course from your cart. Once a course has been removed, it will no longer be visible in your shopping cart.

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    How to use Udemy coupons in your shopping cart

    Before completing your purchase, please be sure to apply any coupon codes you've received from Udemy’s promotions or instructors to receive a discount.

    1. Under Checkout, add the code where it says Enter Coupon

    2. Click Apply. Any applied coupon codes will be visible under Promotions.

    All valid coupon codes, either entered on the course page or the cart, will be automatically applied with the new price appearing on all eligible courses. So, you can enter all the coupons you’ve received, including instructor coupon codes, and the system will do the rest for you!

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    How to checkout

    When you're ready to purchase the courses in your cart, click Checkout to the right of the cart to begin the checkout process.

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    Trouble with your shopping cart?

    For technical difficulties with your cart, learn how to troubleshoot site issues.

    For issues with processing your payment, learn how to troubleshoot payment failures.

    If you can’t find your course after purchase, learn how to find your missing course.

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  • Shopping Cart FAQ

    This article includes answers to frequently asked questions we receive regarding the shopping cart feature, which is an easy way to purchase multiple courses at once.

    Table of contents

    How do I use the shopping cart?

    Learn how to use the shopping cart and begin your learning experience

    How many courses can I put in my cart?

    You can add up to 50 courses in your shopping cart.

    How many coupon codes can I apply to the courses in my cart?

    You can apply an unlimited number of coupons to the courses in your cart.

    What’s the difference between Save for Later and the Wishlist?

    You can wishlist a course by clicking on the Wishlist heart on the course landing page or by clicking Move to Wishlist on the checkout page. By adding it to your wishlist you can easily remember what course(s) caught your attention.

    You can only save a course for later, however, from the checkout page. Use the Save for Later option when you’re not ready to purchase the course now. When your return to your shopping cart, click Move to cart from your Saved for Later list to purchase the course.

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    I had a few courses in my cart a couple of months ago but they’re not in my cart anymore. What happened?

    After 30 days of being in your cart (with no purchase), courses will move from your cart to your Saved for Later list. To move the courses back to your cart, click Move to Cart.

    I entered a Udemy coupon code. Why didn’t the course prices change?

    Udemy site-wide coupon codes are automatically applied to your cart. Coupon codes that have been applied to your course(s) appear under the coupon code submission field. You can also hover over the coupon icon next to the course title in the cart to see the coupon that was applied to the course. 

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    I entered in a coupon code from an instructor. How do I know which course it applies to?

    Hover over the coupon icon next to the price to see which coupon code has applied to the course. If you enter multiple coupon codes for a course, the coupon that gives you the greatest discount will be applied.

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    I just want to purchase one course. Do I have to use the shopping cart?

    No. If you want to purchase just one course, click Buy Now and enter your payment information. Alternatively, you can click Add to Cart to check out with a single course in the cart.

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  • Udemy Receipts, Invoices & Credit Notes: FAQ

    Your Udemy account includes a Purchase history, where you can quickly access receipts for the purchases you’ve made, review your purchase and refunds history, or access an invoice or credit note for eligible transactions. This article outlines how you can access your Purchase history, and includes answers to the more frequently asked questions we receive regarding Udemy receipts, invoices and credit notes.

    Where can I access a copy of my receipt, invoice or credit note?

    In addition to the receipt you’re emailed when you purchase a Udemy course, you can also access copies of your receipts in your Purchase history. Invoices for purchases that included transaction taxes made after March, 2020, are now available on this page. Credit notes for refunded purchases that included transaction taxes made after March, 2020, are also available in your Purchase History.

    Once you've logged into your account at Udemy.com, then please follow the steps below to get a copy of your receipt, invoice or credit note (see below for more information).

    1. Click on your account picture at the top right-hand of the page.
    2. A dropdown menu will appear. Next click on Purchase history near the bottom of the list. 
    3. Click on Receipt, Invoice or Credit Note to the right of the applicable course.
    4. If you need to print a copy of your receipt, invoice or credit note then you can do so by clicking on print in the File tab of your browser. You can also save your receipt as a PDF file via the print options.

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    The receipt or invoice will include the transaction date, order number, the title of the course you purchased and any applicable tax you may have paid.

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    What is a credit note?

    A credit note is a refund document that indicates what was paid back from the initial purchase.

    Can I see my refund history?

    Yes. If you scroll to the bottom of your Purchase history page, you can also review any refunds you've requested, when the refund took place and how much the refund was for. Credit notes for refunds of purchases that included transaction taxes, issued after March, 2020 can also be accessed in this section.

    If you were issued any Udemy Credits in your refund, this will also be noted in your refund history.

    Is it possible to get receipts without the tax amount that was charged?

    Due to legal obligations we must show the amount of tax that was charged for each transaction. 

    If a customer wants a receipt without reference to taxes because they are a business and therefore do not pay tax, they would need to sign up for a Udemy Business account.

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  • Purchasing on Udemy With Boleto Bancario

    In addition to our other payment methods, learners located in Brazil can make purchases on Udemy using Boleto Bancário. This article outlines how you can use boleto on Udemy as a payment method.

    • For answers to common questions we receive about Boleto Bancário, please review our FAQ.

    How to make purchases on Udemy with Boleto Bancário 

    Please follow the steps below to use Boleto Bancário as your payment method on Udemy.

    1. During the checkout process, click on “Boleto” and then “Pay With Boleto Bancario”.
    2. Confirm that you wish to pay using a boleto.
    3. Review the boleto terms at the bottom of the page.
    4. Click on “Finalize Payment” and you will be directed to the bank owned page to receive your boleto.
    5. Enter your CPF number and name.
    6. A boleto will be displayed on a separate window with the payment details.
    7. The boleto can be taken to a bank for payment or paid online via internet banking. You can also take the boleto to a retail outlet and make a cash payment. You can print the boleto by clicking on print under the "File" tab, or you can also take a screenshot of it and print it later. If your boleto is still pending, and you need to download it later, you can do so by navigating to your purchase history and clicking Download.
    8. If you purchased one or more Udemy courses, they will appear in your My learning page, after Udemy receives confirmation the payment's been completed. Generally, this takes one business day.

    Please note: We recommend paying the boleto within 5 days to prevent it from expiring. After you pay the boleto, you will receive an email confirming that the boleto was paid, and that you now have access to the course.

    If the boleto expires, however, you can get another one for the course or use a different payment method to purchase it.

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    Accessing the Boleto in your Purchase History

    If you need to download the boleto again for your course purchase, you can also access it in your Purchase History, by following the steps below: 

    1. Navigate to your account avatar at the top right hand of the page.
    2. Click on Purchase History from the dropdown menu.
    3. Click on Download to the right of Boleto Bancario, which will appear under Payment Type.
    4. You will be redirected from Udemy and asked to confirm your CPF.
    5. Click Validate and you will proceed to the original payment page.
    6. Click Boleto Bancario and the boleto will generate again.
    7. You can print the boleto by clicking on print under the File tab. The boleto can then be taken to a bank for payment or paid online via internet banking.

    Please note: we suggest paying the boleto within 5 business days to avoid it expiring.

    Have additional questions about Boleto Bancário?

    For more information about how Boleto Bancário works on Udemy, and for answers to commonly asked questions regarding it, please review our FAQ article.

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  • Boleto Bancario: Frequently Asked Questions

    This article includes answers to frequently asked questions regarding Boleto Bancário, which is a payment method learners located in Brazil can use to make purchases on Udemy.

    Frequently asked questions regarding Boleto Bancário 

    How can I make a purchase on Udemy using Boleto Bancário?

    Learn how to use Boleto Bancário  as a payment method on Udemy

    I paid my boleto today but I still can’t access my course. What can I do?

    After Udemy receives confirmation the payment's been completed the course will appear in your My learning. Generally, this takes one business day. 

    I want a refund and I paid via boleto; how will it be sent?

    Courses purchased through Boleto Bancário are eligible for credit refunds. Learn how to submit a refund request.

    I changed my mind. I would like to purchase the course with a different payment method. Can I do that?

    Yes. If you have not paid the boleto yet, then you can purchase the course using a credit card. You can also purchase a course via our mobile app. If you purchase the course using another payment method, then simply do not pay the boleto that you submitted for the course initially.

    I have two boletos for the same course; what should I do?

    If you have issued two boletos for the same course, but have paid for one of them, then no further action is required. You will be able to access the course.  

    If you haven’t paid for either boleto, however, then you will be unable to start the course until you have paid for one of them. Once you have paid one boleto then you can ignore the other one.

    If you have paid for two boletos for the same course, however, then please contact Udemy Support to initiate a refund. The course purchase price will be refunded by issuing Udemy credits directly to your Udemy account.

    Can I choose the due date for my boleto?

    No. Once you have issued a Boleto Bancario for the course we recommend paying the boleto within 5 days to prevent it from expiring. If the boleto expires, however, you can get another one for the course or use a different payment method to gain access to the course.

    Can I pay my boleto after its due date?

    No. We recommend paying the boleto within 5 days to prevent it from expiring. If the boleto expires, however, you will need to get another one for the course or use a different payment method to purchase it.

    I didn't pay my boleto in time; can I still pay for a course with another boleto?

    Yes. We recommend paying the boleto within 5 days to prevent it from expiring. If the boleto expires, however, you can get another one for the course.

    Can I pay in multiple installments with a boleto?

    No. The course price must be paid in full when you pay for the boleto.

    Do I need to provide proof that the boleto is paid so you can add the course to my account? Or, if I provide proof that the Boleto was paid, can you add the course to my account?

    No. The course you purchased with a boleto is added to your Udemy account automatically after we receive confirmation from our payment processor that the boleto was paid. Generally, this takes one business day. 

    I paid my boleto a couple of days ago, but I still don't have the course in my account. What should I do?

    After the boleto is paid it generally takes one business day for the course to be delivered to your Udemy account. If it’s been longer than this, please contact Udemy Support and provide a receipt showing that the boleto was paid.

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  • Purchasing on Udemy With Pix

    In addition to our other payment methods, students located in Brazil can make purchases on Udemy using Pix. This article outlines how you can use Pix on Udemy.

    • For answers to common questions we receive about Pix, please review our FAQ

    How to make purchases with Pix on Udemy

    Please follow the steps below to use Pix as your payment method on Udemy.

    1. During the checkout process, click on “Pay with Pix”, and “Proceed” at the bottom of the page.

    pay_with_pix.png

    2. You will then be redirected to an Adyen payment landing page. You will be asked to input your First Name, Last Name, and CPF/CNPJ, along with additional payment information.

    adyen_pix.png

    boleto_and_pix.png

    3. Once you confirm your information, a QR code will be generated in another window. Using this QR Code, you can navigate to your banking or wallet app participating in Pix. 

    4. Once you have successfully scanned the QR code, or pasted the QR code data, you will be redirected to confirm payment.

    5. After Udemy receives confirmation that your payment has been completed, your course(s) will appear in your My learning page. Generally speaking, this should not take longer than 30 minutes. In some cases, however, it may take longer before the transaction is processed. If you notice your Pix payment is still pending after 24 hours, please contact Udemy Support and provide a receipt showing that the Pix was paid, so we can assist you further.

    When your course(s) will appear in My learning

    Please note that you will not see the course you have enrolled in your My learning, until you have successfully paid for the Pix payment. Pix purchases work similarly to boletos in that the transaction expires after 5 days if the payment is not completed.

    • We recommend paying your Pix as soon as possible so that you can access your course(s) within the first 24 hours of purchase. If you continue to experience a delay in enrollment 24 hours after your purchase, please contact our support team with proof of purchase to be further investigated.

    What if the Pix transaction expires?

    If your Pix transaction expires, you can generate a new Pix QR Code or use a different payment method to purchase your courses.

    Have additional questions about how Pix works on Udemy?

    For more information about Pix, and for answers to commonly asked questions we receive about it, please review our FAQ article.

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  • Pix: Frequently Asked Questions

    This article includes answers to frequently asked questions regarding Pix, which is a payment method learners located in Brazil can use to make purchases on Udemy.

    Frequently asked questions regarding Pix

    How can I pay with Pix on Udemy?

    Learn how to use Pix as a payment method on Udemy.

    I paid for my Pix today but I still can’t access my course. What can I do?

    After Udemy receives confirmation the payment's been completed, your course(s) will appear in your My learning page. Generally speaking, this should not take longer than 30 minutes. In some cases, however, it may take longer before the transaction is processed.

    If you notice your Pix payment is still pending after 24 hours, please contact Udemy Support and provide a receipt showing that the Pix was paid, so we can assist you further.

    I want a refund and I paid via Pix; how will it be sent?

    Courses purchased through Pix are eligible for credit refunds. Learn how to submit a refund request.

    I changed my mind; I would like to purchase the course with a different payment method. Can I do that?

    Yes. If you have not paid the Pix yet, then you can purchase the course using a credit card. You can also purchase a course via our mobile app. If you purchase the course using another payment method, then simply do not pay the Pix that you generated for the course initially.

    I have two Pix payments for the same course; what should I do?

    If you have issued two Pix payments for the same course, but have paid for one of them, then no further action is required. You will be able to access the course.  

    If you haven’t paid for either Pix, however, then you will be unable to start the course until you have paid for one of them. Once you have paid one Pix then you can ignore the other one.

    If you have paid for two Pix payments for the same course, however, then please contact Udemy Support to initiate a refund. 

    Can I choose the due date for my Pix?

    No. Once you have issued a Pix for the course we recommend paying the Pix within 5 days to prevent it from expiring. If the Pix expires, however, you can get another one for the course or use a different payment method to gain access to the course.

    Can I pay my Pix after its due date?

    No. We recommend paying the Pix within 5 days to prevent it from expiring. If the Pix expires, however, you will need to get another one for the course or use a different payment method to purchase it.

    I didn't pay my Pix in time; can I still pay for a course with another Pix?

    Yes. We recommend paying the Pix within 5 days to prevent it from expiring. If the Pix payment expires, however, you can get another one for the course.

    Do I need to provide proof that the Pix is paid so you can add the course to my account? Or, if I provide proof that the Pix was paid, can you add the course to my account?

    No. The course you purchased with Pix is added to your Udemy account automatically after we receive confirmation from our payment processor that the Pix was paid.

    Generally speaking, this should not take longer than 30 minutes. In some cases, however, it may take longer before the transaction is processed. If you notice your Pix payment is still pending after 24 hours, please contact Udemy Support and provide a receipt showing that the Pix was paid, so we can assist you further.

    I paid for my Pix a couple of days ago, but I still don't have the course in my account. What should I do?

    If you experience a delay past 24 hours in receiving your course, please contact Udemy Support and provide a receipt showing that the Pix was paid.

    Read article
  • Credit Card Security

    Udemy never stores your full credit or debit card information in our systems. Instead, we work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).

    When you enter your credit or debit card details on Udemy, that information is sent directly to secure databases maintained by these payment processors, who then complete the transaction. That partner will then provide us with a portion of the stored information (such as the last four digits of your card number) to help do things like document your purchases and label your saved cards.

    During this process, our partner will also provide us with a randomly generated alphanumeric ID called a "token". This token allows us to reference a saved card during future transactions, even though we don’t have the full card number on file ourselves. Because we store a token instead of the full credit card number you originally provided, there is no way for anyone who is logged in to your Udemy account to obtain your full credit card information from within your account. In addition, there is no way for a third party to reverse-engineer a token ID to obtain the credit card information.

    Read article
  • Currencies: FAQ

    As a global marketplace, Udemy supports many different currencies from around the world. Udemy instructors, regardless of their location, have the option of setting a new course price in any of the currencies we support.

    Below are answers to frequently asked questions we receive regarding currencies, and how currencies are assigned to Udemy accounts.

    Frequently asked questions

    Which currencies does Udemy support?

    Currently, Udemy supports the following currencies: 

    • American Dollar (USD)
    • Australian Dollar (AUD)
    • Brazilian Real (BRL)
    • British Pound (GBP)
    • Canadian Dollar (CAD)
    • Chilean Peso (CLP)
    • Colombian Peso (COP)
    • Egyptian Pound (EGP)
    • Euro (EUR)
    • Indian Rupee (INR)
    • Indonesian Rupiah (IDR)
    • Israel Shekel (ILS)
    • Japanese Yen (JPY)
    • Malaysian Ringgit (MYR)
    • Mexican Peso (MXN)
    • Nigerian Naira (NGN)
    • Norway Krone (NOK)
    • Peruvian Sol (PEN)
    • Philippine Peso (PHP)
    • Polish Zloty (PLN)
    • Singaporean Dollar (SGD)
    • South African Rand (ZAR)
    • South Korea Won (KRW)
    • Taiwan New Dollar (TWD)
    • Thailand Baht (THB)
    • Turkish Lira (TRY)
    • Romanian Lei (RON)
    • Russian Ruble (RUB)
    • Vietnam Dong (VND)

    By default, learners who do not have one of our supported currencies assigned to their Udemy account will see prices set in either EUR or USD.

    Courses can also be purchased via Udemy’s mobile app in all currencies supported by the Apple App Store and Google Play.

    How is my account’s currency determined?

    The currency is initially set based on the location of where your Udemy account was created. By default, learners who do not have one of our supported currencies assigned to their Udemy account will see prices set in either EUR or USD.

    All instructors, regardless of location, have the option of setting a new course price in any of Udemy’s supported currencies.

    Can I change the currency for my account?

    We are unable to change the currency of an account from the one that is for the nation you are currently residing in or located in.

    If you currently live in a different country than the one your Udemy account was created in, please contact support for further assistance. You can begin that process by clicking Contact us and following the applicable instructions.

    How can I see what currency is assigned to my account?

    The currency assigned to your account will be indicated in the course prices you see when you search for courses on the Udemy marketplace. Please be sure that you’re logged into your Udemy account, however, so that the correct currency is indicated.

    In addition, if you’ve purchased a course before, you can also see what currency is registered for your account by reviewing receipts in your Purchase History.

    Why have I seen two different currencies at Udemy.com?

    Please be sure to log into your Udemy account to see the currency assigned to your account. If you are traveling or are using someone else’s computer, then the currency you see might be based on the device’s current location or that person’s account, rather than your own.

    In addition, if you’re using the Udemy mobile app, please remember that the app features currencies supported by the Apple App Store and Google Play, and can differ from Udemy.com.

    I noticed my country’s currency is available on the mobile app but not on Udemy.com. How come?

    As noted above, Udemy’s mobile app features the currencies that are supported by the Apple App Store and Google Play.

    How are you calculating exchange rates?

    Udemy uses a country-specific price tier matrix to determine a learner's localized price. The matrix will be updated periodically based on market conditions.

    What taxes are charged for Udemy courses?

    Learners who reside in regions that collect transaction taxes like VAT, GST, or other types of sales taxes may be required to pay a tax when they make a purchase on the Udemy platform (Learn more).

    Why is the currency at checkout different from the currency assigned to my account?

    Some banks and financial institutions will not authorize international payments in certain currencies, and as a result, the purchases are processed in another currency at the equivalent price.  For example, a learner in Brazil may see prices displayed in BRL but pay in USD, if they choose certain payment methods at checkout. 

    If you have any additional questions regarding your financial institution's restrictions or policies regarding this, we recommend you contact them directly for more information.

    Does Udemy charge any currency conversion fees?

    Udemy does not charge any currency conversion fees when you purchase a course. 

    If you purchase a course in a currency that’s different from your payment method’s currency, however, your financial institution or the third-party payment processor may apply a currency conversion rate or fee. 

    Please contact your financial institution or payment provider for information on what conversion fees may apply.

    Learn more about international transaction fees and currency conversion in certain countries.

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  • Add a Course to Your Wishlist

    Adding courses to your wishlist is a quick and easy way to save a course for later, and enroll in it when you’re ready. This article outlines how you can add courses to your wishlist from the course card, course landing page or from your shopping cart.

    Please note: the Wishlist feature is not available for free courses

    How to add a course to your Wishlist​ from the course card

    To add a course to your wishlist from the course card, please follow the steps below.  

    1. Search or browse for a course
    2. Hover your mouse over the course card
    3. Click the heart that appears beside Add to Cart, and the course will be added to your wishlist

    wishlist_from_course_card.jpg 

    How to add a course to your Wishlist from the course landing page

    If you need to add a course to your wishlist, from the course landing page, please follow these steps: 

    1. Search or browse for a course
    2. Click on the course icon and you’ll be directed to the course landing page
    3. The Wishlist icon is located on the left-hand side of the page
    4. Click the Wishlist heart, and the course will be added to your wishlist

    wishlist_from_the_course_landing_page.jpg

    How to Add a Course to Your Wishlist From Your Shopping Cart 

    You can also add courses to your wishlist from the Shopping Cart, by following these steps:

    1. Click on the Shopping Cart icon at the top right hand of the page
    2. Click Move to Wishlist on the course icon
    3. The course will be moved to the Recently Wishlisted section below

    When you decide you would like to enroll in the course, you can return it to your Shopping Cart by clicking on Move to Cart.

    wishlist_from_shopping_cart.jpg

    Finding your Wishlist

    You can quickly access your Wishlist by following the steps below

    1. Click My learning at the top right of the page
    2. Click the Wishlist tab 
    3. All of the courses you have added to your Wishlist will appear on the page

    Removing courses from your Wishlist

    To remove a course from the Wishlist, click the heart located on the course card. The course will no longer be included.

    Read article
  • Taxes: Student FAQ

    Udemy has a legal obligation to collect applicable transaction taxes including VAT (Value Added Tax), GST (Goods & Services Tax), or other types of sales taxes, for purchases, which may vary depending on a student's local, state, and country jurisdiction. This article includes answers to frequently asked questions we receive regarding taxes for Udemy purchases.

    Who has to pay transaction taxes on Udemy purchases?

    Students who reside in regions that collect transaction taxes like VAT, GST, or other types of sales taxes may be required to pay a tax when they make a purchase on the Udemy platform. Taxes are calculated based on a variety of factors such as account and billing information. 

    Udemy reserves the right to change this policy to be in compliance with tax requirements at any time.

    How can I preview how much transaction tax will be charged?

    During the checkout process, any applicable taxes will be included in your order total before you are charged. The tax amount that was charged will be indicated in your receipt and the tax rate will be reflected in the transaction’s invoice. 

    Depending on the region you live in and the tax being collected, tax will be included in the display price or included in the total. For example, students purchasing courses in tax-inclusive countries will see the tax included in the course price. So, if the course is priced at £19.99, then the student would pay £19.99 for the purchase. 

    Students purchasing courses in tax-exclusive countries will see the tax displayed on the checkout page as “Estimated Tax”. 

    Where can I see how much transaction tax was charged after I make a Udemy purchase?

    When you complete a purchase on Udemy, you will be sent a receipt via email, which will break down the purchase price and taxes separately. The amount you paid will be shown on your receipt beside Tax.

    tax_amount_on_the_receipt.jpg

    Where can I get an invoice?

    You can quickly access an invoice for your purchase one by heading to the Purchase history in your account.  Learn more about Udemy invoices.

    Is it possible to get receipts without the transaction tax amount that was charged shown? Or can Udemy remit the transaction taxes I paid?

    Due to legal obligations we must show the amount of tax that was charged for each transaction. We will not be able to remove tax amounts from receipts. As Udemy.com is a business to consumer website, we are not able to remove references to taxes from our receipts or invoices. 

    If a customer wants a receipt or invoice without taxes included because they are a business and therefore do not pay taxes, they would need to sign up for a Udemy Business account. If you are a business that is interested in the Udemy Business platform, you can learn more here.

    What are Udemy’s Taxpayer Identification Number and VAT ID?

    Udemy’s Taxpayer Identification Number is 27-1779864. Our VAT ID is EU372008054.

    How are Udemy courses priced?

    For answers to some of the most frequently asked questions we receive regarding how Udemy courses are priced, please click here.

    Disclaimer

    Udemy does not provide tax, legal, accounting, or other professional advice or services. Udemy’s services are not intended to provide, and should not be relied on for, such advice or services. You should consult your own tax, legal, accounting, or other professional advisors for this type of advice or service.

    Read article
  • Credit Refunds: Frequently Asked Questions

    This article answers frequently asked questions regarding credit refunds made on Udemy.com.

    Frequently asked questions

    Can I move my Udemy credit refund to my bank?

    No. Once Udemy Credits are selected as the refund method and the transaction is processed, the refund cannot be reversed in our system and sent to your original payment method. Udemy Credits are added to your account immediately after the refund is processed.

    Can I have the credit refund sent to my original payment method or bank instead?

    Udemy credits cannot be sent to your original payment method, as once the transaction is processed, the refund cannot be reversed in our system. Udemy credits are added to your account immediately after the refund is processed.

    How do I refund a course for Udemy credits?

    Learn how to refund a course.

    Can I cancel my credit refund?

    No. Once Udemy Credits are selected as the refund method and the transaction is processed, the refund cannot be reversed in our system.

    When should I receive my Udemy credit refund?

    Udemy Credits are added to your account immediately after a refund request is processed.

    My credit refund is missing.

    If you are missing a credit refund from a course you purchased, please check your Udemy Credits Page to view your current credit balance. 

    If you are receiving a credit refund from a gift, please check with your gift sender if your Udemy course was gifted using credits. If so, the credits will be returned to the original sender's account.

    If you are still experiencing issues, please contact our Support Team. 

    Can I refund a course purchased with Udemy credits?

    If you are granted a refund for a course purchase made with Udemy credits, the credits that were applied to the initial purchase will be returned to your Udemy account. 

    What are the benefits of selecting Udemy credits for my refund?

    If your course transaction is eligible for a refund to your original payment method, you can choose to receive that refund in the form of Udemy Credits instead. The credits will be added to your account immediately after your refund is processed and can quickly be used toward your next purchase. 

    Refunds to your original payment method may take 5 to 10 business days before the funds are posted to your bank account, or longer, depending on your financial institution and location.

    Why did I not receive Udemy credits for my gift refund?

    If you are receiving a credit refund from a gift, please check with your gift sender if your Udemy course was gifted using credits. If so, the credits will be returned to the sender.

    Please note: Udemy credits are not transferable to other accounts through refunds. If a gift purchased with credits is refunded, the credits will be returned to the original sender's account.

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  • Udemy Coupons: FAQ

    The article answers frequently asked questions about Udemy coupons and coupon codes and how you can redeem a coupon you’ve received for a Udemy course.

    Frequently asked questions

    How can I get a Udemy coupon or a discount code?

    Udemy coupon codes come from promotions Udemy routinely runs on the Udemy website, www.udemy.com. These coupon codes are automatically applied to eligible courses when you select them for checkout.

    We frequently run promotions on the platform. To help keep track and to make sure you don’t miss a sale, we recommend confirming you are subscribed to promotional emails in your notification settings.

    Instructors are another source of coupon codes as they can create and distribute coupon codes for their own promotions.

    What’s the difference between a Udemy coupon code and an instructor coupon code?

    Udemy coupon codes come from regular promotions run on the Udemy platform. These are automatically applied to qualifying courses. If you are subscribed to marketing emails from Udemy, you will receive email notifications on when these promotions are happening.

    Instructor coupon codes are generated by the instructors themselves. They usually share these codes using various channels such as promotional announcements or via their personal social media accounts. 

    Please note that these two types of coupon codes, set individually by either Udemy or the instructor, may not always offer the same discount or be valid for the same time period. To determine if you are using an Udemy or instructor coupon code, please check within the course landing page.

    You can also review the label on the coupon code during checkout.  

    If there’s no visible discount or coupon code, that means the course is being offered at its standard price.

    How do I use a coupon code on Udemy?

    You can redeem Udemy coupon codes during checkout.

    If you’re using Udemy coupon codes from a Udemy sale or promotion, they will auto-apply to eligible courses at checkout.

    If you have an instructor coupon code, you can enter it into the coupon code field and click Apply (Learn how). If the instructor provided you with a direct link containing the coupon code, clicking on it will automatically apply the code to your cart. Remember to review the checkout page before clicking checkout to make sure you have applied all your coupon codes.

    Please note: 

    • Currently, coupon codes are not supported on our mobile app. 
    • Not all instructors have opted into Udemy promotions. So, some courses may not be eligible for a coupon code if they are not part of the ongoing Udemy sale.
    • Gift codes can also be redeemed in the same way as a coupon (Learn more).

    coupons_checkout.png

    Why is my Udemy coupon code not showing?

    There could be several reasons as to why your Udemy coupon code may not be showing in the cart:

    • If you are having problems with your shopping cart, please view our troubleshooting steps for website issues.
    • Coupon codes are currently not supported on our mobile app. If you are using the Udemy mobile app, please log into Udemy.com on a browser. (Learn how)
    • For Udemy coupon codes that are part of a limited time promotion, please check to make sure the promotion has not ended.
    • Udemy promotions can vary in length and scope, and not all sales apply to our entire marketplace. Not all instructors have opted into Udemy promotions, so some courses may not be eligible for a coupon that is part of an ongoing Udemy sale.

    Why did the discount price change for my course?

    Learn more about course pricing and why you may see a different price for a course.

    Why do I see “sorry, this course is not included in this promotion” when I try to redeem the coupon code?

    Instructors create and manage their own courses on Udemy. As such, they can decide if their courses will be included in Udemy’s promos and sales. If you encounter a notice saying a coupon code cannot be redeemed for a specific course, most likely it is because the instructor chose not to opt-in their course. However, most instructors on Udemy do opt-in to our Udemy’s promo program, so you’ll likely be able to use the coupon code for a similar course that is participating. 

    Keep in mind that Udemy promotions may not always apply to every course and can vary in length. Every sale is unique!

    How long are coupon codes good for?

    Udemy coupon codes: If you have a coupon code that’s part of a Udemy promotion, then the coupon code can be used on eligible courses until the promotion ends. 

    The duration of specific Udemy promotions may vary. Some promotions may run for several days, while others may run for multiple weeks. In addition, the maximum amount of redemptions for coupons can vary, depending on the coupon or the promotion.

    Instructor coupon codes: Like Udemy codes, coupons provided by instructors may expire or reach a maximum number of redemptions. Our coupon system allows instructors to generate different types of coupons with varying expiration windows and redemption limits. 

    We expect our instructors to communicate the specifics of each coupon they distribute, but if you're unsure about the terms of a coupon code an instructor has provided for you, we advise asking them directly.

    Why can’t I enter coupon codes on the Udemy mobile app?

    The Udemy mobile app features payment systems for Google Play (Android) and the Apple App Store (iOS), and as a result, there is currently no way to redeem a Udemy coupon on those platforms. Instructions on how to enter coupons or gift codes at Udemy.com are posted above.

    I recently purchased a course but now have a coupon code that will discount the course price to lower than what I paid. What can I do?

    Learn more about submitting a partial refund request.

     

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  • Adding and Deleting Cards in Your Account

    To make purchasing courses faster and easier, this article explains how you can securely save your credit or debit card information in your Udemy account. This way, you will not need to re-enter the card information each time you purchase a course.

    Table of contents

    How to save your credit card information

    If you wish to securely save your credit card information, so that you don’t need to re-enter it next time you purchase a course, please follow these steps:

    1. Proceed to the Checkout page and elect the credit/debit card payment option.

    2. Enter your card’s information.

    3. Make sure the box to save your card’s information for future purchases is selected (as shown below).

    4. Click Complete Checkout and the card’s information will be saved in your account.

    Purchasing a course with a saved card 

    If you saved your card information during a previous purchase, you can quickly use that card again to purchase another course without re-entering it.  

    If the Show my saved payment methods on the checkout step option is turned on in your account, the card’s information will automatically appear. If you have more than one credit card saved, however, then you can select which one you would like to use for the purchase.

    Changing your saved payment method settings

    You can have the system automatically select your saved card for a purchase, by turning on the Show my saved payment methods on the checkout step option. If this option is turned off, however, then no card information will be entered, and the payment page will not select the Remember this card box.

    To either activate or disable this option, please follow the steps below:

    1. Move the cursor to your profile picture at the top right of the page.

    2. Click Payment methods from the dropdown menu.

    3. Toggle on or off the Show my saved payment methods on the checkout step option.

    show_saved_payment_methods.jpg

    How to delete cards in your account

    If you have saved cards and would like to delete them from your Udemy account as a saved payment method, please follow these steps:

    1. Move the cursor to your profile picture at the top-right of the page.

    2. Select Payment Methods from the dropdown menu.

    3. Click Remove on the right-hand side of the page.

    4. Confirm you wish to delete the card as a payment method by clicking Delete.

    delete_cards_on_account.jpg

    Have payment problems?

    Learn how to troubleshoot payment failures.

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  • Taxes: Taiwan eGUI (Government Unified Invoice) FAQ’s - 稅務:台灣電子發票系統 (eGUI) 常見問題

    To maintain tax compliance, Udemy will send students a standardized electronic invoice document called a Government Uniform Invoice (GUI or eGUI) number for course purchases made in Taiwan. This article includes answers to frequently asked questions we’ve received regarding eGUI numbers. 

    Where is my eGUI number?

    We are currently in the process of refining our eGUI system and will be sending out eGUI numbers as soon as they are available.

    When and how will I receive my eGUI number?

    • In early January 2020, you should expect to receive an eGUI number for each of your course purchases since January 1. Within a few days of your course purchase, Udemy will send an email invoice containing your eGUI number. Please check that your preferred email is correctly listed in your Udemy account. If you have not received an email by the end of January 2020, please check your spam or junk folder.
    • You can also access your eGUI numbers in your Purchase History invoices.

    We know how important this is to you so we have made this a top priority. As a global learning company, we’re constantly keeping our platform updated and aligned with changes in tax compliance. We appreciate your patience.

    稅務:台灣電子發票系統 (eGUI) 常見問題

    為了符合稅務規範,Udemy 將寄送稱為政府統一發票 (GUI 或 eGUI) 的標準化電子發票文件給在台灣購買課程的學生。本文包含各種電子統一發票相關的常見問題答案。 

    如何找到我的電子統一發票?

    我們目前正在調整電子統一發票系統以使其更加完善,完成時將立即開始寄送電子統一發票。

    我何時可以收到電子統一發票,會經由何種管道收到?

    • 我們將從 2020 年 1 月初開始寄發電子統一發票,您在 1 月 1 日起購買的每一門課程都會收到電子統一發票。在您購買課程後數日內,Udemy 就會傳送內含電子統一發票號碼的電子郵件發票給您。請確認您偏好使用的電子郵件信箱已正確列於您的 Udemy 帳戶中。若您在 2020 年 1 月底尚未收到電子郵件,請檢查您的垃圾郵件資料夾。
    • 您可以在購買記錄發票中查看您的電子統一發票。

    我們深知這對您而言是相當重要的事項,所以我們將此視為最優先處理項目。身為全球學習企業,我們持續更新此平台,並且配合各種稅務規範的變更需求。謝謝您的耐心陪伴。

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  • Udemy Course Pricing: Learner FAQ

    This article answers the most frequently asked questions we receive regarding pricing for Udemy courses.

    Frequently asked questions

    Why did the price change for my course?

    Udemy’s goal is to help match learners to the right course at the right price, and occasionally that may result in different promotions for the same course. For example, promotions may be run that target different regions, markets, or prospective learners. In addition, instructors can also run independent promotions for their courses if they wish.

    Further, when purchasing courses via our mobile app, depending on your device, location, and what country your Udemy account is registered in, your payment options may include Apple App Store and Google Play. 

    • Please note: Udemy does not have control over the price tier structure provided by these platforms. As a result, the course price listed on the mobile apps may differ slightly from the course price posted on Udemy.com. This is because the pricing matrix for these mobile providers will select the price tier that is closest to the course price set by the Udemy instructor, but they do not always match up exactly.

    Additionally, courses on the mobile app may have a different price listed during a sale, because there is no way to enter coupon codes on the Udemy mobile app like there is on the web version of Udemy.com. 

    If you encounter a price discrepancy on the mobile app, and have a coupon code to discount a course, please enter the code on our web version at www.udemy.com. Once you have purchased the course at Udemy.com you will also be able to access it on the mobile app.

    How does Udemy’s pricing work?

    The instructor of the course determines the list price of the course. In addition, both instructors and Udemy can offer discounts on courses at any time via an instructor coupon, or sitewide promotions respectively

    For more information on coupons and promotions, please view our frequently asked questions about Udemy coupons 

    Is my course a one-time payment?

    Once you have completed a purchase for an individual, marketplace course, you can learn at your own pace and you will not be charged for the course again. You will have lifetime access to the course material as long as you continue to have access to your Udemy account, and Udemy continues to have a license to that course.

    Does Udemy offer subscriptions?

    Yes. In addition to purchasing individual, marketplace courses, eligible learners can also enroll in our Personal Plan subscription offerings. Learners enrolled in a subscription will have unlimited access to the subscription’s content, as long as they are paying the subscription fee. 

    How do I use my Udemy coupon?

    Learn how to apply a coupon code while using the shopping cart.

    How are you calculating exchange rates? Does Udemy charge currency conversion fees?

    We are using a country-specific price tier matrix to determine a learner’s localized price.  The matrix will be updated periodically based on market conditions.

    Udemy does not charge currency conversion fees when you purchase a course. However, your financial institution or the third-party payment processor may apply a currency conversion rate or fee (Learn more).

    Do I have to pay taxes when I purchase a course?

    Learners who reside in regions that collect transaction taxes like VAT, GST, or other types of sales taxes, may be required to pay a tax when they make a purchase on the Udemy platform. Taxes are calculated based on a variety of factors such as account and billing information.

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  • Requesting a W-9 For Your Course Purchase

    If you purchased a course or courses on behalf of a company you work for and would like to get a copy of Udemy's W-9, you can access the form below.

    Please note

    • When you purchase a course on our marketplace, you are getting a personal license to courses. For a business license, please use our Udemy Business product: https://business.udemy.com/.
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  • Estácio Student - Online Courses FAQ

    This article includes some of the frequently asked questions we receive regarding Udemy’s partnership with the Brazilian higher education organization, Estacio.

    Questions for Estacio

    If you have questions regarding Estacio credits for your courses, or your degree, please contact Estacio directly via 4003-7788 or their official site.  

    FAQ for Udemy

    I am having video issues while watching my course. Who can help me?

    If you’re encountering issues while viewing the course videos, please refer to this article, which includes various ways to resolve video playback problems.

    I can’t access my Certificate of Completion. Who can help me?

    Steps on how to access your Certificate of Completion are outlined in this article

    Please note that Certificates of Completion are not available for free courses in Brazil.

    I don’t see a course in my account. Can Udemy help? 

    Yes. There are several tips on how to locate missing courses outlined in this article.  

    If you purchased a course using Boleto Bancário, please note that it takes between 3 and 7 days for the payment to be processed. Please refer to this article for more information about boleto purchases. 

    What can I do if I’ve lost the password for my Udemy account? 

    If you’ve lost your password, or are having issues logging into your Udemy account, you can follow the steps outlined in this article to reset your password. 

    I’m having trouble purchasing courses on Udemy. Who can help me?

    If you've encountered an error while attempting to purchase a course, then one of the troubleshooting steps in this article, could resolve the issue. 

    How can I request a refund?

    You can request a refund by following the steps outlined in this article, or by contacting our support team. 

    If you purchased a course using Boleto Bancário, however, please contact our support team, who will refund the course purchase price by issuing Udemy credits directly to your Udemy account.

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  • Group Pricing With Udemy Business

    You can buy a package of high-quality, business-focused Udemy courses for your team or entire organization through our Udemy Business offering. 

    Thousands of businesses have chosen Udemy Business to upskill their workforce and drive learning forward. Our business package provides thousands of engaging courses on a variety of topics, ranging from management and leadership skills to programming and stress management.

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