• Credit Card Security

    Udemy never stores your full credit or debit card information in our systems. Instead, we work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).

    When you enter your credit or debit card details on Udemy, that information is sent directly to secure databases maintained by these payment processors, who then complete the transaction. That partner will then provide us with a portion of the stored information (such as the last four digits of your card number) to help do things like document your purchases and label your saved cards.

    During this process, our partner will also provide us with a randomly generated alphanumeric ID called a "token". This token allows us to reference a saved card during future transactions, even though we don’t have the full card number on file ourselves. Because we store a token instead of the full credit card number you originally provided, there is no way for anyone who is logged in to your Udemy account to obtain your full credit card information from within your account. In addition, there is no way for a third party to reverse-engineer a token ID to obtain the credit card information.

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  • Payment Methods on Udemy

    Currently, Udemy supports several different payment methods, depending on your account country and location. This article outlines how you can confirm which payment methods are available to you, when you go to purchase a course.

    How to Confirm Your Payment Methods on Udemy.com

    To see the payment methods that are available to you when you wish to purchase a course, please follow the steps below:

    1. After you find the course you wish to enroll in, click Buy Now on the course landing page
    2. You will be directed to the Checkout page, which will feature the various payment methods that are available to you (not including our mobile app payment options - please see below).

    payment_methods.png

    Our Payment Methods

    Depending on your device, location, and what country your Udemy account is registered in, your payment options may include the following:

    Apple App Store and Google Play: you can also purchase courses using our mobile app

    • On the Udemy iOS app, courses are available for purchase through the Apple App Store and the platform’s payment methods.
    • Depending on your location, courses on the Udemy Android app are available for purchase through Udemy’s checkout system or Google Play (and that platform’s payment methods).

    Boleto Bancario: in addition to our other payment methods, Brazilian students can purchase Udemy courses using a Boleto Bancario

    Cash Payments and Bank Transfers may be an option for students in several different Latin American nations, as well as some countries in Europe and Asia.

    International Credit And Debit Cards: we accept most major international credit and debit cards like Visa, MasterCard, American Express, JCB and Discover.

    PayPal is a supported method of payment for Udemy courses in most countries.

    Udemy Credits

    If you’ve had Udemy credits added to your account then they will be automatically applied to your next course purchase at Udemy.com. Learn more about Udemy Credits and how they work. 

    Have other payment questions?  

    Have other payment questions?  Please have a look at some of other topics in our Help Center related to purchasing courses:

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  • How to Search for Courses on Udemy

    Udemy has an extensive, multi-language library, which includes over 155,000 courses that have been created by expert instructors. The courses range across a wide range of categories, some of these include: business & entrepreneurship, programming, academics, the arts, health & fitness, language, music, technology, games, and much more.  

    This article outlines how you can search Udemy’s ever-growing library, and find courses you’re interested in taking.

    Using the Marketplace Search Tool

    You can quickly search for courses by using the search tool, which is located at the top of the Udemy marketplace page beside the Categories menu. You can also access the search tool on your My learning page.

    Search results can be created by entering words related to the course and or subject into the search tool, and then clicking enter.

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    Searching by Category

    You can also search for courses by category. Simply move your cursor to the Categories icon at the top, and then select the category and or subcategory you wish to view.

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    Using the Search Tool Filters

    There are multiple, different filters you can use to narrow your search. Some of the filters include level, language, features, ratings, duration, newest and subtitles, among others. You can access the filters on the left-hand side of the page.

    filters.png

    Once you’ve located a course you’re interested in, you can see if the course is right for you by starting a free preview and watching a handful of lectures the instructor has selected. For more information on how to do this, please click here.

    In addition, once you find a course you’re interested in, you can quickly let your friends, relatives or co-workers know about it by using the social media links on the course landing page.

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  • Supported Currencies: FAQ

    As a global marketplace, Udemy currently offers students the ability to buy courses in many different currencies. Udemy instructors, regardless of their location, have the option of setting a new course price in any of the currencies we support.

    Below are answers for the more frequently asked questions we receive regarding currencies, and how currencies are assigned to Udemy accounts.

    Which currencies does Udemy support?

    Currently Udemy offers students the ability to purchase courses in the following currencies: American Dollar (USD), British Pound (GBP), Euro (EUR), Japanese Yen (JPY), Singaporean Dollar (SGD), Mexican Peso (MXN), Brazilian Real (BRL), Canadian Dollar (CAD), Australian Dollar (AUD), Israel Shekel (ILS), Thailand Baht (THB), Taiwan New Dollar (TWD) South African Rand (ZAR), Indian Rupee (INR), Polish Zloty (PLN), Turkish Lira (TRY), Norway Krone (NOK), South Korea Won (KRW), Indonesian Rupiah (IDR) and Russian Ruble (RUB).

    By default, students who do not have one of our supported currencies assigned to their Udemy account, will see prices set in either EUR or USD.

    Courses can also be purchased via Udemy’s mobile app in all currencies supported by the Apple App Store and Google Play.

    How is my account’s currency determined?

    The currency is set based on the IP location of where your Udemy account was created. By default, students who do not have one of our supported currencies assigned to their Udemy account, will see prices set in either EUR or USD.

    All instructors, regardless of location, have the option of setting a new course price in any of Udemy’s supported currencies.

    How can I change the currency for my account?

    Due to international tax and compliance laws we are not permitted to change the currency of an account, from the one that is for the nation you are currently residing or located in.

    However, if you reside in a different nation than the one your Udemy account was created in, and are presently located in the country of your residence, please contact our support team so we can assist you further.

    How can I see what currency is assigned for my account?

    The currency that is assigned for your account will be indicated in the course prices you see, when you search for courses on the Udemy marketplace. Please be sure that you’re logged into your Udemy account, however, so that the correct currency is indicated.

    In addition, if you’ve purchased a course before, you can also see what currency is registered for your account by reviewing receipts in your Purchase History.

    Why have I seen two different currencies at Udemy.com?

    Please be sure to log into your Udemy account in order to see the currency that is assigned to your account. If you are traveling or are using someone else’s computer, then the currency you see might be based on the device’s current location or that person’s account, rather than your own.

    In addition, if you’re using the Udemy mobile app, please remember that the app features currencies supported by the Apple App Store and Google Play, and can differ from Udemy.com.

    I noticed my country’s currency is available on the mobile app but not at Udemy.com. How come?

    As noted above, Udemy’s mobile app features the currencies that are supported by the Apple App Store and Google Play.

    How are you calculating exchange rates?

    Udemy uses a country-specific price tier matrix to determine a student’s localized price. You can see the price tier matrix here.  The matrix will be updated periodically based on market conditions.

    What taxes are charged for Udemy courses?

    Currently, students who reside in the European Union (EU), South Korea, Japan, New Zealand and Australia will be charged VAT (Value Added Tax) or GST (Goods & Services Tax) when they purchase a course. For more information on taxes please read our Taxes: Student FAQs.

    Does Udemy charge any conversion or third party fees?

    Udemy does not charge any currency conversion fees when you purchase a course. If you purchase a course in a currency that’s different from your payment method’s currency, however, your provider or third-party payment processor may apply a currency conversion rate or fees. Please contact your payment provider or bank for information on what fees may apply.

    For more information on how Udemy courses are priced, please review this support article.

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  • Udemy Receipts, Invoices & Credit Notes: FAQ

    Your Udemy account includes a Purchase History, where you can quickly access receipts for the purchases you’ve made, review your purchase and refunds history, or access an invoice or credit note for eligible transactions. This article outlines how you can access your Purchase History, and includes answers to the more frequently asked questions we receive regarding Udemy receipts, invoices and credit notes.

    Where can I access a copy of my receipt, invoice or credit note?

    In addition to the receipt you’re emailed when you purchase a Udemy course, you can also access copies of your receipts in your Purchase History. To match the high demand we received for invoices that include transaction taxes, we have added an invoice option to the Purchase History. Invoices for purchases that included transaction taxes made after March, 2020, are now available on this page. 

    Credit notes for refunded purchases that included transaction taxes made after March, 2020, are also available in your Purchase History.

    How can I access a copy of my receipt, invoice or credit note?

    Once you've logged into your account at Udemy.com, then please follow the steps below to get a copy of your receipt, invoice or credit note (see below for more information).

    1. Click on your account picture at the top right-hand of the page.
    2. A dropdown menu will appear. Next click on Purchase History near the bottom of the list. You can also navigate to your Purchase History by clicking here.
    3. Click on Receipt, Invoice or Credit Note to the right of the applicable course.
    4. If you need to print a copy of your receipt, invoice or credit note then you can do so by clicking on print in the File tab of your browser. You can also save your receipt as a PDF file via the print options.

    purchase_history.png

    The receipt or invoice will include the transaction date, order number, the title of the course you purchased and any applicable tax you may have paid.

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    What is a credit note?

    A credit note is a refund document that indicates what was paid back from the initial purchase.

    Can I see my refund history?

    Yes. If you scroll to the bottom of your Purchase History page, you can also review any refunds you've requested, when the refund took place and how much the refund was for. Credit notes for refunds of purchases that included transaction taxes, issued after March, 2020 can also be accessed in this section.

    If you were issued any Udemy Credits in your refund, this will also be noted in your refund history.

    Is it possible to get receipts without the tax amount that was charged?

    Due to legal obligations we must show the amount of tax that was charged for each transaction. For more information on taxes that may be charged for a Udemy course, please click here.

    If a customer wants a receipt without reference to taxes because they are a business and therefore do not pay tax, they would need to sign up for a Udemy for Business account. If you are a business that is interested in Udemy for Business, you can learn more about the platform here.

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  • Add a Course to Your Wishlist

    Adding free or paid courses to your wishlist is a quick and easy way to save a course for later, and enroll in it when you’re ready. This article outlines how you can add courses to your wishlist from the course card, course landing page or from your shopping cart.

    How to Add a Course to Your Wishlist​ From the Course Card

    To add a course to your wishlist from the course card, please follow the steps below.  

    1. Search or browse for a course
    2. Hover your mouse over the course card
    3. Click the heart that appears beside Add to Cart, and the course will be added to your wishlist

    wishlist2020.png 

    How to Add a Course to Your Wishlist From the Course Landing Page

    If you need to add a course to your wishlist, from the course landing page, please follow these steps: 

    1. Search or browse for a course
    2. Click on the course icon and you’ll be directed to the course landing page
    3. The wishlist icon is located above the course details at the top right hand of the page
    4. Click the Wishlist heart, and the course will be added to your wishlist

     wishlist_clp.png

    How to Add a Course to Your Wishlist From Your Shopping Cart 

    You can also add courses to your wishlist from the Shopping Cart, by following these steps:

    1. Click on the Shopping Cart icon at the top right hand of the page
    2. Click Move to Wishlist on the course icon
    3. The course will be moved to the Recently Wishlisted Courses section below

    When you decide you would like to enroll in the course, you can return it to your Shopping Cart by clicking on Move to Cart.wishlist_shopping_cart.png

    Finding Your Wishlist

    You can quickly access your Wishlist by following the steps below

    1. Click My learning at the top right of the page
    2. Click the Wishlist tab 
    3. All of the courses you have added to your Wishlist will appear on the page

    Remove Courses From Wishlist

    To remove a courses from the Wishlist, click the red heart located on the course card. The course will no longer be included.

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  • Taxes: Student FAQ

    Udemy has a legal obligation to collect applicable transaction taxes including VAT (Value Added Tax), GST (Goods & Services Tax), or other types of sales taxes, for purchases, which may vary depending on a student's local, state, and country jurisdiction. This article includes answers to frequently asked questions we receive regarding taxes for Udemy purchases.

    Who has to pay transaction taxes on Udemy purchases?

    Students who reside in regions that collect transaction taxes like VAT, GST, or other types of sales taxes may be required to pay a tax when they make a purchase on the Udemy platform. Taxes are calculated based on a variety of factors such as account and billing information. 

    Udemy reserves the right to change this policy to be in compliance with tax requirements at any time.

    How can I preview how much transaction tax will be charged?

    During the checkout process, any applicable taxes will be included in your order total before you are charged. The tax amount that was charged will be indicated in your receipt and the tax rate will be reflected in the transaction’s invoice. 

    Depending on the region you live in and the tax being collected, tax will be included in the display price or included in the total. For example, students purchasing courses in tax-inclusive countries will see the tax included in the course price. So, if the course is priced at £19.99, then the student would pay £19.99 for the purchase. 

    Students purchasing courses in tax-exclusive countries will see the tax displayed on the checkout page as “Estimated Tax”. 

    Where can I see how much transaction tax was charged after I make a Udemy purchase?

    When you complete a purchase on Udemy, you will be sent a receipt via email, which will break down the purchase price and taxes separately. The amount you paid will be shown on your receipt beside Tax.

    tax_paid.png

    Where can I get a copy of my receipt ?

    If you require another copy of your receipt you can quickly access one by heading to the Purchase History in your account.  

    For instructions on how to access this page and to get a copy of your receipt please click here.

    Is it possible to get receipts without the transaction tax amount that was charged shown? Or can Udemy remit the transaction taxes I paid?

    Due to legal obligations we must show the amount of tax that was charged for each transaction. We will not be able to remove tax amounts from receipts. As Udemy.com is a business to consumer website, we are not able to remove references to taxes from our receipts or invoices. 

    If a customer wants a receipt or invoice without taxes included because they are a business and therefore do not pay taxes, they would need to sign up for a Udemy for Business account. If you are a business that is interested in the Udemy for Business platform, you can learn more here.

    What are Udemy’s Taxpayer Identification Number and VAT ID?

    Udemy’s Taxpayer Identification Number is 27-1779864. Our VAT ID is EU372008054.

    How are Udemy courses priced?

    For answers to some of the most frequently asked questions we receive regarding how Udemy courses are priced, please click here.

    Disclaimer

    Udemy does not provide tax, legal, accounting, or other professional advice or services. Udemy’s services are not intended to provide, and should not be relied on for, such advice or services. You should consult your own tax, legal, accounting, or other professional advisors for this type of advice or service.

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  • How to Preview And Compare Courses

    If you want to compare courses to see which ones fit your current needs best, this article outlines how you can preview a course, and see if it’s the right course for you. In addition, this article explains how you can review key information about a course, the instructor(s), and read student reviews on the course landing page. 

    For tips on how to find a course on the Udemy marketplace, or courses related to a specific subject, please read How to Search for Courses on Udemy.

    How to start a free preview

    Every Udemy course has some lectures the instructor has selected for a free preview, so students can sample the course content and their teaching style. To start a free preview, please follow the steps below:

    1. Click on the course icon or course title to proceed to its Course Landing Page
    2. Next, click Preview This Course on the right-hand side of the page
    3. Now you’ll be able to watch a handful of lectures selected by the instructor

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    Reviewing course information 

    You can also review key information about the course on the course landing page, which includes the following sections:

    What you’ll learn?: this section is a summary of what the course will teach you.

    Requirements: these are the prerequisite knowledge or tools, if any, you will need to take the course.

    Description: a detailed explanation of what the course covers and why you should enroll.

    Featured review: the course landing page  may also include a Featured review, which highlights a positive experience a student had with the course.

    Course content: you can review a list of each lecture title, and any other curriculum items the course includes (quizzes, assignments, practice tests, etc). The entire course length, including non-video lectures, is also posted at the top of the section.

    coure_content_section.png

    Instructor: this section is where instructors share information about themselves, as well as their experience and expertise. If you click on the instructor’s name, you will be directed to their profile page, which also includes icons for all the courses they teach.

    Student feedback: in the Student Feedback section you can see ratings and reviews students have submitted for the course, which may help you decide whether the course is right for you. 

    When students take a course they are asked what they would rate the course from one to five stars. In the ratings section, you can see what the rating for the course is, and sort through reviews based on their rating, by clicking on the corresponding number of stars.  

    student_feedback_.png

    Please note that instead of using a simple lifetime average, Udemy calculates a course's average star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings. 

    Below the ratings are the reviews students have submitted for the course. Reviews include comments from the student about the courses, as well as their rating for it. As a result, student reviews can be very helpful in helping you determine whether the course will meet your educational goals.

    In addition, this section may also include a Featured Review, which highlights a positive experience a student had with the course.

    To learn more about submitting a review, please read our Leaving and Editing a Course Review article. 

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  • Udemy Credits FAQ

    If you’ve had Udemy credits added to your account by our team, via a refund, or through a gift and promotional code you’ve redeemed, then they will be automatically applied to your next course purchase at Udemy.com. The credits can be used towards purchasing any Udemy course!

    Below are some of the frequently asked questions we receive regarding Udemy credits.

    What are Udemy credits?

    Udemy Credits are a balance that is automatically counted towards your next course purchase, even though the credits have no cash value. So, for example, if you’ve had $5 of USD credits added to your account by our team, and the next course you decide to purchase is listed at $30 USD, then you will only be charged $25 USD.

    How are credits used?

    Udemy credits in your account will be automatically applied to your next course purchase. So, when you select a course and proceed to the payment page, you will see the total credits that have been applied to the purchase. In addition, if you have any credits left in your account,  the remaining total will also be posted. 

    Please note that Udemy credits can only be applied on purchases that take place at Udemy.com, and not on the Android or iOS Udemy mobile app.

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    How long do I have to use my credits?

    You can confirm the expiration date of your credits by looking at the right hand side of your Credit History page.

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    I received a gift or promotional code for Udemy credits. How do I redeem them?

    If you have received an email for a gift or a promotional code, click on the redemption link in the email to redeem your credits. Once you have redeemed the code, the credits will be added to your account.

    What if I lose my gift or promotional code for Udemy credits?

    If you lose your gift or promotional code, please contact customer support for the retailer where the code was purchased. Since the initial transaction did not occur on the Udemy platform,  we do not have access to the necessary information and cannot offer additional assistance.

    What happens if I refund a course that had Udemy credits applied to the purchase?

    If you are granted a refund for a course purchase, which used Udemy credits towards it, the credits that were applied to the initial purchase will be returned to your Udemy account. Please note that Udemy’s standard refund policy applies.

    Why is there an option to choose Udemy Credits for my refund instead of to my original payment method?

    If your transaction is eligible for a refund to your original payment method, you can choose to receive that refund in the form of Udemy Credits instead. The credits will be added to your account immediately after your refund is processed, so that you can use them towards your next purchase. 

    With refunds to your original payment method, it may take 5 to 10 business days before the funds are posted to your bank account, or longer, depending on your financial institution and location.

    For more information regarding our refund policy, please click here.

    I selected Udemy Credits for my refund but I’ve changed my mind. Can I have the refund sent to my original payment method instead? 

    No. Once Udemy Credits are selected as the refund method and the transaction is processed, the refund cannot be reversed in our system and sent to your original payment method instead. Udemy Credits are added to your account immediately after the refund is processed.

    Can I request a cash refund for a gift or promotional code before it’s redeemed for Udemy credits?

    If you have purchased a gift or promotional code from a third-party vendor, you will need to contact that vendor directly, for information regarding the company’s refund policies. 

    If I purchase a course as a gift will my credits be applied?

    Yes. Udemy credits in your account will also be automatically applied to a course you purchase as a gift. 

    Can I use my credits on the mobile app?

    No. Udemy credits can only be applied to purchases that take place at Udemy.com, and not on the Android or iOS Udemy mobile app. 

    How can I check my account’s credits?

    You can check your account’s credit total, and review your credit history, by navigating to your Udemy credits page. You can access the page by moving your cursor to your initials or profile image at the top right hand, and then by clicking on Udemy credits in the dropdown menu.

    You can also get there by clicking here.

    udemy_credits_dd_menu.png

    In your account’s credit history you can review when and how many Udemy credits were added to your account, the status of the credits (for example: whether they were used towards a course purchase), and their expiration date. 

    Please note that your credit history page is only accessible at Udemy.com, and not through the Android or iOS Udemy mobile app.

    Can I request to have my credits put on hold? Or select credits with a specific expiration date to be applied to my next course purchase? 

    No. Udemy.com is set up to automatically apply Udemy credits to your next course purchase, regardless of the expiration date, until all your account credits have been used.

    Promotional codes

    Can I redeem more than one promotional code for credits? 

    Generally speaking, promotional code campaigns are limited to one code per person. Additionally, if you qualify to receive more than one promotional code as part of separate campaigns, only one promotional code can be redeemed for credits, until you have applied that first set of credits towards a course purchase (or until the first set of promotional credits expire).

    I received an additional promotional amount with my gift code. How does this work? 

    Udemy or our partners may run certain campaigns, during which you may receive a promotional amount with the purchase of a gift code in a single code. The gift code amount is equal to the amount paid to purchase the code. The promotional amount is the additional unpaid value that you may receive in Udemy Credits on top of the gift code amount, as detailed in the campaign. 

    When you redeem the single code, the gift code amount will be applied to your account as Udemy Credits that never expire. The promotional amount will be applied to your account as Udemy Credits that have an expiration date (except where prohibited by law). The promotional amount must be redeemed for Udemy Credits and applied to course purchases before they expire. The expiration date of the promotional amount can be found on the code’s redemption page or by clicking here.

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  • Using the Shopping Cart

    The Shopping Cart is a great way to purchase multiple courses at once so that you can begin your learning experience faster. Here are directions on how the shopping cart works.

    Adding Courses to the Shopping Cart

    To add a course to the shopping cart, click Add to Cart on the course landing page, which appears above Buy Now.

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     Viewing Your Shopping Cart

    1. Click on the shopping cart icon in the upper right-hand corner of the page. A preview of your shopping cart will appear.
    2. At the bottom of the dropdown list, click Go to Cart.

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    Editing the Shopping Cart

    Remove a course: if you decide you don't want to purchase a course that is in your shopping cart, click Remove. Please note that removing a course from the shopping cart cannot be undone.

    Save a course for later: if you would like to buy some of the courses in your shopping cart at a later time, click Save for Later

    Add course to your wish list: the wish list is used to save courses you’re interested in, but you don't want to buy immediately. To add a course to your wishlist select Move to Wishlist.

    Courses that you save for later or add to your wishlist will appear at the bottom of the page. When you’re ready to purchase one of these courses, you can add them back to your cart by selecting Move to Cart.

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    Applying Coupons

    Before completing your purchase, please be sure to apply any coupon codes you've received from Udemy’s promotions or instructors.

    1. Under Checkout, add the code where it says Enter Coupon
    2. Click Apply 

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    All valid coupon codes, either entered on the course page or the cart, will be automatically applied to all eligible courses and the new price will appear on all eligible courses. So, you can enter all the coupons you’ve received, including instructor coupon codes, and the system will do the rest for you!

    The coupon codes that have been entered will appear underneath the Enter Coupon option. You can see which specific courses have had coupon codes successfully applied to them, by clicking on the coupon code.

    Checkout Process

    When you're ready to buy the courses in your shopping cart:

    1. Click Checkout to the right of the shopping cart.
    2. Select your preferred payment method. 
    3. Confirm your purchase.
    4. Click Complete Payment 

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    If you have any other questions regarding the shopping cart, you may find your answer in our FAQ

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  • Shopping Cart FAQ

    What is Shopping Cart?

    Shopping cart is a way for you to purchase multiple courses and checkout only once. This makes purchasing a course faster and getting started with your course easier!

    How many courses can I put in my Cart?
    You can add up to 50 courses in your cart.

    How many coupon codes can I apply to the courses in my Cart?
    You can apply unlimited number of coupons to the courses in your cart.

    What is Save For Later?
    We want to make sure that you purchase only the courses you want. That’s why the Save for later button moves courses from your cart to a Saved For Later section.

    How do I access the courses that I Saved For Later the next time I’m ready to purchase?
    When you log into Udemy, click on the Shopping cart icon in the header to find courses that you saved for later.

    What else is on my checkout page?
    There are 3 sections to the checkout page: Cart, Saved for Later, and Wishlisted. You can move courses between these 3 sections by clicking on the blue directions on the left of the course price.

    shopping_cart_options.png

    What’s the difference between Saved for Later and Wishlisted?
    You can wishlist a course by clicking on the Wishlist heart on the course landing page or by clicking Move to Wishlist on the checkout page. When you might be interested in a course, just add it to your wishlist so that you can easily remember what caught your attention.

    You can only save a course for later from the checkout page. Save a course for later when you’re not ready to purchase the course now. When your return to your shopping cart, click Move to cart from your Saved for Later list to purchase the course.

    I had a few courses in my cart a couple of months ago. They’re not in my cart anymore! What happened?
    After 30 days of being in your cart (with no purchase), courses will move from your cart to your Saved for Later list. To move the courses back to your cart, click Move to Cart.

    I entered in a Udemy coupon code. Why didn’t the course prices change?
    Udemy sitewide coupon codes are automatically applied to your cart. Coupon codes that have been applied to your course(s) appear under the coupon code submission field. You can also hover over the coupon icon next to the course title in the cart to see the coupon that was applied to the course. 

    coupon_code_applied.png
    I entered in a coupon code from an instructor. How do I know which course it applies to?
    Hover over the coupon icon next to the price to see which coupon code has applied to the course. If you enter multiple coupon codes to a course, the coupon that gives you the greatest discount will be applied.

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    Do free courses appear in my shopping cart?
    You cannot add free courses to the cart. If a course is free, click Start learning now to enroll immediately. If you wishlist a free course, the course will appear in the Wishlist section of the checkout page. The free courses that are wishlisted cannot be moved to the cart.

    What’s in my receipt?
    You receive an email receipt once you have purchased either an individual course or multiple courses through a shopping cart. You can also view your receipt in the Purchase History page which can be accessed through your profile dropdown. Your receipt will include the courses that you bought through the cart, the price that you paid for your individual courses, and then the total that you paid along with applicable taxes and credits that were used for the purchase. Free courses are not included in the receipt.

    I just want to purchase one course. Do I have to use shopping cart?
    Nope. If you want to purchase just one course, click Buy Now and enter your payment information. Alternatively, you can click Add to Cart to check out with a single course in the cart.

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  • Udemy Coupons: FAQ

    This article outlines how you can redeem a coupon you’ve received for a Udemy course, and begin your learning journey at a discounted price. Gift codes for Udemy courses can be redeemed the same way as a coupon. In addition, the article below includes answers to some of the frequently asked questions we receive about redeeming coupons.

    How do I redeem a coupon or gift code for a course?

    Coupon and gift codes can be redeemed at Udemy.com. Currently, however, coupon and gift codes are not supported on our mobile app.  If you have a coupon or gift code for a course, you can redeem by following the steps below at Udemy.com:

    1. Find the course you would like to purchase.
    2. Click Apply Coupon on the right-hand side of the course landing page.
    3. Enter the coupon code and click Apply. The price of the course will update to reflect the discount.
    4. Click Buy Now to purchase the course.

    apply_coupon.pngPlease note that not all instructors have opted into Udemy promotions, so, some courses may not be eligible for a coupon that is part of an ongoing Udemy sale.

    For steps on how to apply a coupon code in your shopping cart, please click here.

    Why do I see “sorry, this course is not included in this promotion” when I try to enter the coupon code?

    Since Udemy courses are created and managed by the instructors themselves, they determine whether their courses are going to be included in our promotions and sales. So, if you see this notice, it means the coupon code you’ve received cannot be redeemed for that course. Most instructors, however, are enrolled in Udemy promotions. So you’ll very likely be able to redeem the coupon code for a similar course. For tips on how to search for courses on Udemy, please click here.

    In addition, please note that Udemy promotions can vary in length and scope, and not all sales apply to our entire marketplace.

    How long are coupon codes good for?

    If you have a coupon code that’s part of a Udemy promotion, then the coupon code can be used to discount eligible courses, until the promotion ends. The duration of specific Udemy promotions may vary. Some promotions may run for several days, while others may run for multiple weeks.

    If you’re unsure about the expiry date of a coupon code an instructor has provided for you, however, we advise asking them directly.

    What’s the difference between a Udemy coupon code and an Instructor’s coupon? How can I tell?

    Since Udemy courses are created and managed by the instructors themselves, they can also can create coupon codes for their courses if they wish. These coupons can be redeemed the same way as outlined above, at Udemy.com.

    Generally speaking, instructors forward coupons they’ve created to their students in promotional announcements from their courses, which often include a personalized message from them. In addition, many instructors also run their own promotions separately from Udemy, via their own social media channels and ad campaigns.

    Why can’t I enter coupon codes on the Udemy mobile app?

    The Udemy mobile app features the payment systems for Google Play (Android) and the Apple App Store (iOS), and as a result, there is currently no way to redeem a Udemy coupon on those platforms. Instructions on how to enter coupon or gift codes at Udemy.com are posted above.

    I recently purchased a course but now I have a coupon code that will discount the course price to lower than what I paid. What can I do?

    We will honor the best price available for any courses purchased up to 30 days after the initial purchase date. Please contact our support team with the exact title of the course and the coupon code you have, so we can process the price adjustment.

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  • Adding and Deleting Cards in Your Account

    If you want to make purchasing courses faster and easier, this article explains how you can securely save your credit or debit card information in your Udemy account. This way you will not need to re-enter the card information each time you purchase a course.

    Learn more about credit card security on the Udemy platform.

    How to save your credit card information

    If you wish to securely save your credit card information, so that you don’t need to re-enter it next time you purchase a course, please follow these steps:

    1. Proceed to the Checkout page.
    2. Enter the credit card information (under New Payment Card).
    3. Make sure the Remember this card box is selected.
    4. Hit Complete Payment and the card’s information will be saved in your account.

    payment2020.png

    Purchasing a course with a saved card 

    If you saved your card information during a previous purchase, you can quickly use that card again to purchase another course without re-entering it.  

    If the Show my saved payment methods on the checkout step option is turned on in your account, then the card’s information will automatically appear. If you have more than one credit card saved, however, then you can select which one you would like to use for the purchase.

    Changing your saved payment method settings

    You can have the system automatically select your saved card for a purchase, by turning on the Show my saved payment methods on the checkout step option. If this option is turned off, however, then no card’s information will be entered, and the payment page will not select the Remember this card box.

    To either activate or disable this option, please follow the steps below:

    1. Move the cursor to your profile picture at the top right of the page.
    2. Click Payment Methods from the dropdown menu.
    3. Toggle on or off the Show my saved payment methods on the checkout step option.

    saved_payment_methods.png

    How to delete cards in your account

    If you have saved cards and would like to delete them from your Udemy account as a saved payment method, please follow these steps:

    1. Move the cursor to your profile picture at the top-right of the page.
    2. Select Payment Methods from the dropdown menu.
    3. Click Remove on the right-hand side of the page.
    4. Confirm you wish to delete the card as a payment method by clicking Delete.

    remove_card.png

    If you have any other questions regarding how to add or delete cards in your account, please contact our Support Team.

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  • Purchasing a Udemy Course With a Boleto Bancario

    In addition to our other payment methods, Brazilian students can purchase Udemy courses using a Boleto Bancario. This article outlines how you can use a boleto to purchase a course, and includes some of the more commonly asked questions regarding this process.

    How to Purchase a Single Course With a Boleto

    Once you have found a Udemy course you wish to purchase, please follow these steps to enroll using a boleto:

    1. During the checkout process, click on “Boleto” and then “Pay With Boleto Bancario”.
    2. Confirm that you wish to pay using a boleto.
    3. Review the Boleto terms at the bottom of the page.
    4. Click on “Finalize Payment” and you will be directed to the bank owned page to receive your boleto.
    5. Enter your CPF number and name.
    6. A boleto will be displayed on a separate window with the payment details.
    7. The boleto can be taken to a bank for payment or paid online via internet banking. You can also take the boleto to a retail outlet and make a cash payment. You can print the boleto by clicking on print under the File tab, or you can also take a screenshot of it and print it later. If your boleto is still pending, and you need to download it later, you can do so by navigating to your purchase history and clicking Download.
    8. After Udemy receives confirmation the payment's been completed the course will appear in your My learning. Generally, this takes one business day.

    Please note: We recommend paying the boleto within 5 days to prevent it from expiring. After you pay the boleto, you will receive an email confirming that the boleto was paid, and that you now have access to the course.

    If the boleto expires, however, you can get another one for the course or use a different payment method to purchase it.

    payment2020.png

    Accessing The Boleto in Your Purchase History

    If you need to download the boleto again for your course purchase, you can also access it in your Purchase History, by following the steps below: 

    1. Navigate to your account avatar at the top right hand of the page.
    2. Click on Purchase History from the dropdown menu.
    3. Click on Download to the right of Boleto Bancario, which will appear under Payment Type.
    4. You will be redirected from Udemy and asked to confirm your CPF.
    5. Click Validate and you will proceed to the original payment page.
    6. Click Boleto Bancario and the boleto will generate again.
    7. You can print the boleto by clicking on print under the File tab. The boleto can then be taken to a bank for payment or paid online via internet banking.

    Please note: we suggest paying the boleto within 5 business days to avoid it expiring.

    Commonly Asked Questions

    I paid my boleto today but I still can’t access my course. What can I do?

    After Udemy receives confirmation the payment's been completed the course will appear in your My learning. Generally, this takes one business day. 

    If it’s been longer than this, and you still can’t access the course, please contact Udemy Support.

    I want a refund and I paid via boleto; how will it be sent?

    In the event you would like to get a refund for a course purchased using Boleto Bancário, please contact our support team, who will refund the course purchase price by issuing Udemy credits directly to your Udemy account. Please note that a refund request can only be submitted if the boleto for the course has been paid.

    I changed my mind, I would like to purchase the course with a different payment method. Can I do that?

    Yes. If you have not paid the boleto yet, then you can purchase the course using a credit card. You can also purchase a course via our mobile app. If you purchase the course using another payment method, then simply do not pay the boleto that you submitted for the course initially.

    I have two boletos for the same course; what should I do?

    If you have issued two boletos for the same course, but have paid for one of them, then no further action is required. You will be able to access the course.  

    If you haven’t paid for either boleto, however, then you will be unable to start the course until you have paid for one of them. Once you have paid one boleto then you can ignore the other one.

    If you have paid for two boletos for the same course, however, then please contact Udemy Support to initiate a refund. The course purchase price will be refunded by issuing Udemy credits directly to your Udemy account.

    Can I choose the due date for my boleto?

    No. Once you have issued a Boleto Bancario for the course we recommend paying the boleto within 5 days to prevent it from expiring. If the boleto expires, however, you can get another one for the course or use a different payment method to gain access to the course.

    Can I pay my boleto after its due date?

    No. We recommend paying the boleto within 5 days to prevent it from expiring. If the boleto expires, however, you will need to get another one for the course or use a different payment method to purchase it.

    I didn't pay my boleto in time; can I still pay for a course with another boleto?

    Yes. We recommend paying the boleto within 5 days to prevent it from expiring. If the boleto expires, however, you can get another one for the course.

    Can I pay in multiple installments with a boleto?

    No. The course price must be paid in full when you pay for the boleto.

    Do I need to provide proof that the boleto is paid so you can add the course to my account? Or, if I provide proof that the Boleto was paid, can you add the course to my account?

    No. The course you purchased with a boleto is added to your Udemy account automatically after we receive confirmation from our payment processor that the boleto was paid. Generally, this takes one business day. 

    I paid my boleto a couple of days ago, but I still don't have the course in my account. What should I do?

    After the boleto is paid it generally takes one business day for the course to be delivered to your Udemy account. If it’s been longer than this, please contact Support and provide a receipt showing that the boleto was paid.

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  • Taxes: Taiwan eGUI (Government Unified Invoice) FAQ’s - 稅務:台灣電子發票系統 (eGUI) 常見問題

    To maintain tax compliance, Udemy will send students a standardized electronic invoice document called a Government Uniform Invoice (GUI or eGUI) number for course purchases made in Taiwan. This article includes answers to frequently asked questions we’ve received regarding eGUI numbers. 

    Where is my eGUI number?

    We are currently in the process of refining our eGUI system and will be sending out eGUI numbers as soon as they are available.

    When and how will I receive my eGUI number?

    • In early January 2020, you should expect to receive an eGUI number for each of your course purchases since January 1. Within a few days of your course purchase, Udemy will send an email invoice containing your eGUI number. Please check that your preferred email is correctly listed in your Udemy account. If you have not received an email by the end of January 2020, please check your spam or junk folder.
    • You can also access your eGUI numbers in your Purchase History invoices.

    We know how important this is to you so we have made this a top priority. As a global learning company, we’re constantly keeping our platform updated and aligned with changes in tax compliance. We appreciate your patience.

    稅務:台灣電子發票系統 (eGUI) 常見問題

    為了符合稅務規範,Udemy 將寄送稱為政府統一發票 (GUI 或 eGUI) 的標準化電子發票文件給在台灣購買課程的學生。本文包含各種電子統一發票相關的常見問題答案。 

    如何找到我的電子統一發票?

    我們目前正在調整電子統一發票系統以使其更加完善,完成時將立即開始寄送電子統一發票。

    我何時可以收到電子統一發票,會經由何種管道收到?

    • 我們將從 2020 年 1 月初開始寄發電子統一發票,您在 1 月 1 日起購買的每一門課程都會收到電子統一發票。在您購買課程後數日內,Udemy 就會傳送內含電子統一發票號碼的電子郵件發票給您。請確認您偏好使用的電子郵件信箱已正確列於您的 Udemy 帳戶中。若您在 2020 年 1 月底尚未收到電子郵件,請檢查您的垃圾郵件資料夾。
    • 您可以在購買記錄發票中查看您的電子統一發票。

    我們深知這對您而言是相當重要的事項,所以我們將此視為最優先處理項目。身為全球學習企業,我們持續更新此平台,並且配合各種稅務規範的變更需求。謝謝您的耐心陪伴。

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  • How are Udemy Courses Priced? Student FAQ

    Have questions regarding how Udemy courses are priced? Here are some of our most frequently asked questions.

    How does pricing work on Udemy?

    The instructor of the course determines the list price of the course.  In addition, both Instructors and Udemy can offer discounts on courses at anytime. Once you have purchased a course, you are able to learn at your own pace, and you have lifetime access to the course material as long as you continue to have access to your Udemy account.

    Does Udemy offer promotions on courses?

    Yes! We frequently run promotions that offer courses at great, low prices! If you want to be alerted of our promotions, please make sure you’re subscribed to our promotional emails. You can review your notification settings on your account notifications page.

    Why is the price for a course at Udemy.com different than the price on the mobile app?

    Depending on your device, location, and what country your Udemy account is registered in, your payment options on the mobile app may include Apple App Store and Google Play. Udemy does not have control over the price tier structure provided by these platforms. As a result, the course price listed on the mobile apps may differ slightly from the course price posted on Udemy.com. This is because the pricing matrix for these mobile providers will select the price tier that is closest to the course price set by the Udemy instructor, but they do not always match up exactly.

    Additionally, courses on the mobile app may have a different price listed during a sale, because there is no way to enter coupon codes on the Udemy mobile apps, like there is on the web version of Udemy.com. If you encounter a price discrepancy on the mobile app, and have a coupon code to discount a course, please enter the code on our web version at www.udemy.com. Once you have purchased the course at Udemy.com you will also be able to access it on the mobile app.

    How are you calculating exchange rates?

    We are using a country-specific price tier matrix to determine a student’s localized price.  The matrix will be updated periodically based on market conditions.

    Do I have to pay taxes when I purchase a course?

    Students who reside in regions that collect transaction taxes like VAT, GST, or other types of sales taxes, may be required to pay a tax when they make a purchase on the Udemy platform. Taxes are calculated based on a variety of factors such as account and billing information. This article includes information regarding taxes that may be charged for Udemy course purchases.

    Still have questions?

    Contact our Support Team and we’ll be happy to answer your questions.

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  • The SkillsFuture Credit Program: Commonly Asked Questions

    The SkillsFuture program allows Singapore students to learn new skills by taking Udemy courses, and in addition, you’re reimbursed for the course. The program is overseen by the SkillsFuture Singapore (SSG), and as a result, it is only open to eligible students in Singapore.

    Below are some of the more commonly asked questions we receive regarding the SkillsFuture program.

    How can I participate in the SkillsFuture program?

    You can learn more about the SkillsFuture program and how you can participate via the program’s official site.

    How do I know if a course is included in the SkillsFuture program?

    For step-by-step information on how to find a course on the SkillsFuture website, you can refer to the SkillsFuture user guide or this blog post regarding the program.

    How can I request that a Udemy course be added to the program?

    The courses you see on the SkillsFuture site is a curated list by the Singaporean government, and only those courses are currently eligible for the SkillsFuture Program.

    With that said, Udemy submits more courses to be reviewed and considered for approval by the SSG on the monthly basis. If there’s a Udemy course that you would like to be considered for the program, please contact our Support Team to inform us of which one!

    How do I receive credit / reimbursement for my SkillsFuture course?

    1. Ensure that the course is eligible for Skillsfuture Credit at www.skillsfuture.sg/credit. Once you have found a course in the program you would like to take, purchase the course on Udemy using your credit card or PayPal account. You can also purchase an approved course through the Udemy mobile app, using the Android or iOS app.
    1. Proceed to your Purchase History and download an e-receipt for the course purchase you made at Udemy.com. For steps on how to do this, please refer to this articlePlease note that if you purchased the course using Udemy’s mobile app, you can access a receipt for the transaction via your Apple App Store or Google Play account.
    2. Submit a claim for the course from your own SkillsFuture Account:

    It will take approximately one month from the date you submitted the claim for it to be processed and deposited into your bank account, which is linked to your SingPass.

    Please note that sometimes course titles may change. If you believe your course is included in the SkillsFuture program, but you were unable to get reimbursed because SkillsFuture couldn't find the course on their list, please contact our Support Team.

    What if I need a refund for a course in the SkillsFuture program?

    Refund requests for courses approved in the SkillsFuture program are processed the same as all Udemy courses and can be submitted through our Support Team. The Singapore Government and Udemy communicate regularly, however, to prevent fraudulent redemptions through the SkillsFuture program.


    If you have any other questions regarding the SkillsFuture program please contact our Support Team.

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  • Requesting a W-9 For Your Course Purchase

    If you purchased a course or courses on behalf of a company you work for, and would like to get a copy of Udemy's W-9, you can download our W-9 by clicking here. But, please keep in mind that Udemy is an incorporated business and accordingly exempt from 1099s.

    Also please note that when you purchase a course on our marketplace, you are getting a personal license to courses. For a business license, please use our Udemy for Business product here: https://business.udemy.com/.

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  • Estácio Student - Online Courses FAQ

    This article includes some of the frequently asked questions we receive regarding Udemy’s partnership with the Brazilian higher education organization, Estacio.

    Questions for Estacio

    If you have questions regarding Estacio credits for your courses, or your degree, please contact Estacio directly via 4003-7788 or their official site.  

    FAQ for Udemy

    I am having video issues while watching my course. Who can help me?

    If you’re encountering issues while viewing the course videos, please refer to this article, which includes various ways to resolve video playback problems. If you’re still unable to resolve the issue, please contact our Support Team. 

    I can’t access my Certificate of Completion. Who can help me?

    Steps on how to access your Certificate of Completion are outlined in this article. If you’re still unable to generate your certificate, please contact our Support Team

    Please note that Certificates of Completion are not available for free courses in Brazil.

    I don’t see a course in my account. Can Udemy help? 

    Yes. There are several tips on how to locate missing courses outlined in this article.  

    If you purchased a course using Boleto Bancário, please note that it takes between 3 and 7 days for the payment to be processed. Please refer to this article for more information about boleto purchases. 

    If you still can’t locate your course, please contact our Support Team

    What can I do if I’ve lost the password for my Udemy account? 

    If you’ve lost your password, or are having issues logging into your Udemy account, you can follow the steps outlined in this article to reset your password. If you’re still unable to login, please reach out to our Support Team. 

    I’m having trouble purchasing courses on Udemy. Who can help me?

    If you've encountered an error while attempting to purchase a course, then one of the troubleshooting steps in this article, could resolve the issue. If you still need assistance, however, please contact our Support Team. We will be happy to help.

    How can I request a refund?

    You can request a refund by following the steps outlined in this article, or by contacting our Support Team. 

    If you purchased a course using Boleto Bancário, however, please contact our Support Team, who will refund the course purchase price by issuing Udemy credits directly to your Udemy account.

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  • Group Pricing

    You can buy a package of high-quality, business-focused Udemy courses for your team or entire organization through our Udemy for Business offering. Thousands of businesses have chosen Udemy for Business to upskill their workforce and drive learning forward. To read more about many of the companies that leverage Udemy for Business for their learning needs, please click here. Our business package provides over 5,500+ engaging courses on a variety of topics ranging from management and leadership skills to programming and stress management.
     
    To learn more, please visit business.udemy.com
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